Technical Support Jobs in Indiana
Technical support jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Bloomington, where companies like Salesforce, Eli Lilly, and Cummins maintain large technology and operations footprints that keep demand for technical support professionals consistent across seniority levels. The most in-demand specialties include IT help desk support, software troubleshooting, and enterprise systems administration, with employers actively seeking candidates comfortable supporting both internal users and external customers. Openings exist at the entry, mid-level, and senior tiers, giving candidates at different points in their careers real options across the state. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 18+ Technical Support jobs
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 1
About the job
Twilio is growing rapidly and seeking Technical Support Engineers to join the Onboarding compliance and Support (OCS) team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert.
We’re looking for someone who is excited in solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work.
You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.
Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required.
Responsibilities
In this role, you’ll:
- WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
- BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Required:
- 1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. (Previous telecom experience is preferred)
- Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.
- Leverages customer feedback to identify and drive improvements.
- Experience and interest in working cross functionally with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
- Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process
- Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
- Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
- Excellent written and verbal communication skills.
- Excellence in task prioritization and evaluation of situational urgency.
Desired:
- Experience in handling escalations, working directly with users and Customer Success teams to solve problems.
- Know how to route critical issues to the appropriate internal teams, ensuring timely response.
- Report bugs to the Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction.
- Clearly communicate with customers and other internal teams about issues impacting their service.
- Execute internal processes to streamline and scale support.
Location
This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Tamil Nadu and Telangana)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 1
About the job
Twilio is growing rapidly and seeking Technical Support Engineers to join the Onboarding compliance and Support (OCS) team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert.
We’re looking for someone who is excited in solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work.
You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.
Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required.
Responsibilities
In this role, you’ll:
- WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
- BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Required:
- 1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. (Previous telecom experience is preferred)
- Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.
- Leverages customer feedback to identify and drive improvements.
- Experience and interest in working cross functionally with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
- Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process
- Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
- Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
- Excellent written and verbal communication skills.
- Excellence in task prioritization and evaluation of situational urgency.
Desired:
- Experience in handling escalations, working directly with users and Customer Success teams to solve problems.
- Know how to route critical issues to the appropriate internal teams, ensuring timely response.
- Report bugs to the Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction.
- Clearly communicate with customers and other internal teams about issues impacting their service.
- Execute internal processes to streamline and scale support.
Location
This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Tamil Nadu and Telangana)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
See All 18 Technical Support Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Technical Support Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Medical Devices
- Technology & Software
- Education
- Automotive
- Manufacturing
What Indiana Employers Look For
The qualifications that appear most often in technical support jobs across Indiana.
- CompTIA A+ or equivalent certification preferred by most Indiana technical support employers
- Associate or bachelor's degree in information technology, computer science, or a related field
- One or more years of experience diagnosing hardware, software, or network issues in a professional setting
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or Jira for managing support requests
- Strong written and verbal communication skills for assisting both technical and non-technical users
- Familiarity with Windows and macOS environments, including Active Directory and remote desktop tools
Technical Support Jobs in Indiana: Frequently Asked Questions
How do you become a technical support in Indiana?
Most technical support roles in Indiana require at minimum a CompTIA A+ certification, which signals foundational hardware and software competency to employers, though an associate or bachelor's degree in information technology strengthens a candidacy considerably. Indiana does not require a state-issued license for general technical support work. Many candidates enter through community college IT programs at Ivy Tech Community College, then build experience in a help desk or desktop support role before moving into more specialized positions.
Which companies hire technical supports in Indiana?
Employers hiring technical supports in Indiana right now include Twilio, Stryker, and Salesforce, based on current listings on Migrate Mate as of July 2026. Indiana's mix of large healthcare systems, manufacturing headquarters, and technology firms creates steady, year-round demand for technical support professionals across the state.
Which Indiana cities have the most technical support jobs?
Indianapolis, Fort Wayne, and Indiana account for the largest share of technical support openings in Indiana. Indianapolis dominates the market as the state capital and home to major corporate headquarters and healthcare networks, while Fort Wayne and Bloomington generate consistent demand through manufacturing operations, regional medical centers, and Indiana University's large administrative and research infrastructure.
Are there remote technical support jobs in Indiana?
Yes, and more than many other fields, because a significant portion of technical support work involves phone, chat, and remote-desktop assistance that does not require physical presence. About 42% of technical support openings tied to Indiana are remote or hybrid as of July 2026, reflecting how well-suited the role is to distributed work arrangements. Roles focused on cloud platforms, software-as-a-service products, and internal IT help desks tend to offer the most remote flexibility.
How can I get hired as a technical support in Indiana with little or no experience?
The most realistic entry path is completing an IT certificate program at Ivy Tech Community College, which has campuses across Indiana and prepares graduates specifically for help desk and desktop support roles. Large Indiana employers including Indiana University Health and major Indianapolis-area corporate IT departments regularly hire entry-level technicians and IT associates, often considering candidates moving laterally from customer service or retail electronics roles. Earning a CompTIA A+ certification before applying gives candidates without professional experience a concrete credential that satisfies most entry-level job requirements.
Where can I find and apply to technical support jobs in Indiana?
You can find and apply to technical support jobs in Indiana on Migrate Mate, which lists current openings across the state from Indianapolis and Fort Wayne to smaller Indiana markets. Search the available roles, identify the ones that match your experience and specialization, and apply directly to the positions that fit your background.
See All 18 Technical Support Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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