Technical Support Jobs in District of Columbia
Technical Support jobs in District of Columbia draw consistent demand from the dense concentration of federal agencies, government contractors, and technology firms anchored in the metro area, with openings at every level from entry-level help desk to senior systems analyst. The heaviest hiring is concentrated in Washington DC, with additional activity in the surrounding federal corridor, where employers like Leidos, Booz Allen Hamilton, and CACI International maintain large technical workforces. The most sought-after specialties include cybersecurity support, enterprise IT help desk, and government systems administration. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 15+ Technical Support jobs
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
- The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
WHAT YOU’LL NEED TO SUCCEED
- The applicant must have a technical background
- Experience working on service desk teams supporting IT services (Desired)
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)
- The ability to resolve technical and other types of issues with little oversight
- Strong oral and written communications skills
- Technical certifications (Desired)
- 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
- Technical degree preferred
- Contract requires US Citizenship and the candidate must be able to obtain a public trust.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- may vary based on technical training, certification(s), or degree
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL
Salary and Benefit Information
View information about benefits and our total rewards program.
Our Identity Verification Process
About Our Work
See All 15 Technical Support Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Technical Support Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Healthcare & Medical Services
What District of Columbia Employers Look For
The qualifications that appear most often in technical support jobs across District of Columbia.
- Experience supporting end users in Windows and Microsoft 365 enterprise environments
- Active CompTIA A+ or Security+ certification preferred by most District of Columbia employers
- Ability to obtain or hold a federal security clearance for government contractor roles
- Proven troubleshooting skills across hardware, software, and network connectivity issues
- Strong written and verbal communication for documenting tickets and working with non-technical users
- Familiarity with ITSM platforms such as ServiceNow or Remedy for incident and request management
Technical Support Jobs in District of Columbia: Frequently Asked Questions
How do you become a technical support in District of Columbia?
Most technical support roles in District of Columbia are accessible with a CompTIA A+ certification or an associate degree in information technology, and neither requires a District of Columbia-issued state license. The practical path is to earn a vendor-neutral certification like CompTIA A+ or Network+, build hands-on experience through internships or volunteer IT work, and then target entry-level help desk or desktop support roles with federal contractors or agencies, which dominate the DC market.
Which companies hire technical supports in District of Columbia?
District of Columbia technical support roles are posted by OPEXUS, Thermo Fisher Scientific, and Aptiv and others right now, based on current listings on Migrate Mate as of July 2026. The market is heavily shaped by federal government contractors headquartered or operating in the DC metro, making cleared and government IT support experience a recurring advantage.
Which District of Columbia cities have the most technical support jobs?
Washington lead for technical support openings in District of Columbia. Washington DC itself accounts for the largest share because of the federal government presence, while surrounding areas like Arlington and Tysons Corner in Virginia draw volume from major defense and IT contractors who cluster near the Pentagon and federal agency campuses across the metro.
Are there remote technical support jobs in District of Columbia?
Yes, and more than many hands-on IT roles would suggest. About 67% of technical support openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting how much enterprise help desk and tier-one support has shifted off-site. Roles involving federal systems with security clearance requirements are far more likely to require in-person or on-site presence.
How can I get hired as a technical support in District of Columbia with little or no experience?
The most realistic entry path in District of Columbia is landing a tier-one help desk role with a federal contractor, where volume is high and turnover creates consistent openings for candidates without deep experience. Large DC-area contractors like Leidos and CACI run associate and onboarding programs that accept candidates with a CompTIA A+ certification in lieu of years of experience. Lateral moves from roles like administrative coordinator or IT lab assistant at a government agency or university are also common bridges into full technical support positions.
Where can I find and apply to technical support jobs in District of Columbia?
You can find and apply to technical support jobs in District of Columbia on Migrate Mate, which lists current openings in the area. Search the roles that match your experience and specialty, then apply directly to the ones that fit. No signup is needed to see the listings.
See All 15 Technical Support Jobs in District of Columbia
Find roles in District of Columbia that match your experience and apply in just a few clicks.
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