IT Support Technician Jobs in Austin, TX
IT Support Technician jobs in Austin are in strong demand, concentrated in the Domain, downtown, and the South Congress corridor across tech, healthcare, and education. Employers actively hiring include Texas Health and Human Services Commission, Brivo, and Tesla. Scan the live roles below and apply to whichever ones fit.
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DESCRIPTION
Key job responsibilities
With guidance, perform a variety of duties, including:
- Troubleshoot IT equipment used in Whole Foods Market stores and facilities
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires
- Support customers spanning the United States, Canada, and the United Kingdom
- Continuous learning of new technologies
A day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
About the team
On the WWGS Service Desk Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole Foods Market physical store locations. Through dedication, expertise, and innovation, we strive to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TX, AUSTIN - 23.00 - 37.00 USD hourly
DESCRIPTION
Key job responsibilities
With guidance, perform a variety of duties, including:
- Troubleshoot IT equipment used in Whole Foods Market stores and facilities
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires
- Support customers spanning the United States, Canada, and the United Kingdom
- Continuous learning of new technologies
A day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
About the team
On the WWGS Service Desk Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole Foods Market physical store locations. Through dedication, expertise, and innovation, we strive to be the trusted technical backbone that keeps Amazon's physical stores running smoothly and efficiently.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TX, AUSTIN - 23.00 - 37.00 USD hourly
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Who's Hiring
- Texas Health and Human Services Commission17
- Brivo9
- Tesla9
- DeepL SE9
- Amazon9
IT Support Technician Jobs in Austin: Frequently Asked Questions
How do I get a it support technician job in Austin?
Focus your search on Austin's technology corridor around the Domain and downtown, where enterprise software companies, managed service providers, and fast-growing startups concentrate most of their IT hiring. Certifications like CompTIA A+, Network+, or Microsoft fundamentals give you a concrete edge in this market. Familiarity with ticketing systems, remote desktop tools, and cloud platforms is especially valued by Austin's tech-forward employers.
Which companies hire it support technicians in Austin?
Employers hiring it support technicians in Austin right now include Texas Health and Human Services Commission, Brivo, and Tesla, based on current listings on Migrate Mate as of August 2026. Austin's hiring mix is broad, covering enterprise technology firms, healthcare networks, state government agencies, and university systems.
Are there remote it support technician jobs in Austin?
Yes, though it support technician work is often hands-on, so fully remote roles are less common than in purely desk-based fields. About 25% of it support technician openings tied to Austin are remote or hybrid as of August 2026, and those tend to cover tier-one help desk and software troubleshooting rather than hardware or on-site infrastructure work.
How can I get a it support technician job in Austin with little or no experience?
The most realistic entry path in Austin is landing a tier-one help desk role with a managed service provider or a large employer like a university, hospital network, or state agency, all of which hire regularly at the entry level. Austin Community College offers technical certificates that local employers recognize, and internships with the city's many mid-size tech companies can bridge the experience gap quickly.
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