IT Service Management Jobs in Texas
IT Service Management jobs in Texas are in steady demand across the state's technology, financial services, healthcare, and energy sectors, with openings at every level from entry-level service desk analysts through senior ITSM architects and IT operations managers. The largest concentrations of hiring are in Dallas-Fort Worth, Houston, and Austin, where employers like Dell Technologies, AT&T, and USAA have deep roots and consistently recruit for ITSM talent. The most sought-after specialties include ServiceNow administration, ITIL process management, and incident and change management. Find a role that fits below and apply directly.
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Showing 5 of 157+ IT Service Management jobs
INTRODUCTION
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
ROLE AND RESPONSIBILITIES
Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives. Act as a technical leader across all aspects of ServiceNow project and solution delivery. Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with utilizing knowledge of the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Manage client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources. Support project and agile scrum management activities. Oversee application and workflow design, configuration and testing. Develop client-specific reporting processes and integration components. Provide trusted advice on how digital transformation and technology enablement can lead to improved performance. Manage and mentor multi-disciplinary teams and resources including offshore resources. Analyze a company’s ITSM people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of work experience.
Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
Must have 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.
Must have 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.
Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
Must have 2 years of experience integrating ServiceNow with other systems using APIs.
Must have 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Requires travel up to 80%, of which 20% may be international, to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $141,340.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
LOCATION
Location: Dallas, TX
EEO Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
INTRODUCTION
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
ROLE AND RESPONSIBILITIES
Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives. Act as a technical leader across all aspects of ServiceNow project and solution delivery. Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with utilizing knowledge of the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Manage client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources. Support project and agile scrum management activities. Oversee application and workflow design, configuration and testing. Develop client-specific reporting processes and integration components. Provide trusted advice on how digital transformation and technology enablement can lead to improved performance. Manage and mentor multi-disciplinary teams and resources including offshore resources. Analyze a company’s ITSM people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps. Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.
MINIMUM REQUIREMENTS:
Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of work experience.
Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
Must have 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.
Must have 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.
Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
Must have 2 years of experience integrating ServiceNow with other systems using APIs.
Must have 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Requires travel up to 80%, of which 20% may be international, to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $141,340.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
LOCATION
Location: Dallas, TX
EEO Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
See All 157+ IT Service Management Jobs in Texas
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Find IT Service Management JobsIT Service Management Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
IT Service Management Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Tata Consultancy Services (TCS)9
- Alvarez & Marsal7
- IDEA Public Schools5
- DataBank4
- LTIMindtree4
Top Industries Hiring
- Technology & Software51
- Consulting & Professional Services18
- Education12
- Construction & Real Estate9
- Electronics & Hardware9
What Texas Employers Look For
The qualifications that appear most often in IT service management jobs across Texas.
- ITIL Foundation certification or higher required by most Texas employers
- Hands-on experience with ServiceNow, Remedy, or a comparable ITSM platform
- Bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience managing incident, change, or problem management processes
- Strong communication skills for coordinating across IT and business stakeholders
- Familiarity with IT infrastructure, service catalogs, and SLA reporting in enterprise environments
IT Service Management Jobs in Texas: Frequently Asked Questions
How do you become a it service management in Texas?
Most IT service management roles in Texas require a combination of a relevant degree and a recognized ITSM certification, with ITIL Foundation being the most commonly required starting credential. Texas has no state-issued license for this role, so employers rely on certifications from bodies like Axelos and PeopleCert. Gaining hands-on experience with platforms like ServiceNow, which has a large user community in Texas, and progressing through ITIL Practitioner or Managing Professional levels strengthens candidacy significantly.
How much do IT service managements make in Texas?
IT service managements in Texas earn a median of about $171,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $106,390 for the lowest 10% to over $277,160 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Texas?
Employers hiring it service managements in Texas right now include Tata Consultancy Services (TCS), Alvarez & Marsal, and IDEA Public Schools, based on current listings on Migrate Mate as of June 2026. Texas's concentration of large technology headquarters, financial institutions, and integrated health systems means demand for ITSM professionals is distributed across industries rather than limited to any single sector.
Which Texas cities have the most it service management jobs?
Dallas, Houston, and Austin have the most IT service management openings in Texas. Dallas-Fort Worth leads because of its dense cluster of corporate headquarters and financial services firms, Houston's openings are driven by energy sector IT operations and large medical centers, and Austin's growth reflects the city's expanding technology industry and the state agencies headquartered there.
Are there remote it service management jobs in Texas?
Yes, and more than many IT roles, since much of ITSM work centers on process coordination, documentation, and platform administration that can be done entirely online. About 25% of it service management openings tied to Texas are remote or hybrid as of June 2026, reflecting how well the role translates to distributed teams. ServiceNow administration, ITSM process consulting, and reporting analyst positions tend to be the most remote-eligible specialties.
How can I get hired as a it service management in Texas with little or no experience?
The most realistic entry path is moving from a service desk or IT support analyst role, which many large Texas employers use as a direct pipeline into ITSM. Companies like Dell Technologies and large Dallas-Fort Worth financial institutions regularly post junior ITSM or IT operations coordinator roles that do not require prior ITSM-specific experience. Earning an ITIL Foundation certification before applying gives candidates a measurable edge. Community colleges across Texas also offer IT infrastructure programs that align well with entry-level ITSM responsibilities.
Where can I find and apply to it service management jobs in Texas?
You can find and apply to IT service management jobs in Texas on Migrate Mate, which lists current Texas openings updated regularly. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
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