IT Service Management Jobs in Texas

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more.

If you are a resident within the states of AL, AZ, FL, NV, or NC, or outside of the Dallas/Fort Worth area of Texas, we'll consider you for this role.

Careington International is looking to add a Manager of IT Product Management to our staff. This position will be worked from our Frisco, TX, corporate headquarters.

The Manager of IT Product Management leads the strategic planning, development, and lifecycle management of technology products that support Careington’s operations and digital initiatives. They will oversee a team of product managers, establishing best practices for product discovery, prioritization, and delivery. This position plays a critical role in ensuring technical development and management throughout the organization.

EXPECTED WORK AND PERFORMANCE

• Product Ownership & Strategy

  • Define the short-term strategic vision for the IT Product Management team ensuring alignment with the organizations overarching goals.

  • Translate business objectives into functional product requirements and prioritize feature enhancements.

  • Build and sustain strategic relationships with key stakeholders and business partners.

  • Partner closely with Development, QA, Client Strategy, Project Management, IT security, and infrastructure leaders to ensure team coordination, collaboration, and success.

  • Drive continuous improvement and operational excellence by developing, implementing, and standardizing repeatable processes.

• Business, System, & Product Analysis & Delivery

  • Partner with business leaders across departments to understand needs and define scope and requirements that translate successfully into effort estimations and user stories.

  • Oversee end-to-end lifecycle of product implementations, integrations, and upgrades.

  • Collaborate with architects, developers, external partners, and internal stakeholders to deliver solutions.

  • Communicate status updates, risks, and decisions to product leadership and cross-functional partners.

  • Support user adoption and ensure smooth change management across the organization.

• Leadership

  • Develop and sustain a high-performing IT product management team, providing guidance, mentorship, performance management, resource capacity and allocation, talent attraction and retention across all IT applications and multiple programs and projects in a complex, fast-moving environment.

  • Define and deliver training programs to enhance the skills and expertise of the product management team.

  • Ensure cross-training, knowledge sharing, and appropriate documentation to eliminate single points of success across all testing functions.

  • Be a champion of excellence and foster a culture of continual improvement, accountability and high performance for the team, department, and organization.

  • Establish Key Performance Indicators (KPIs) and use data analytics to drive continual improvement on specific product initiatives and processes.

  • Promote product management best practices, consistent and standardized processes, and strong discipline including allocation of team members.

  • Ensure alignment of what is being picked up for work, as well as broader understanding of user impact.

QUALIFICATIONS

Required:

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field.

• 5+ years of experience as an IT Product Manager, Business Analyst, or a similar role in IT.

• CSPO, CBAP, PSPO I, PSPO II or similar certification.

• Advanced understanding of agile, scrum, and kanban methodologies and product lifecycle management and the Software Development Life Cycle.

Preferred

• Experience working in a highly regulated industry such as insurance or finance, and direct client facing roles.

• Skilled at navigating conflicting priorities across departments and ensuring alignment between key stakeholders.

SKILLS

• Strong analytical and problem-solving skills with a proactive mindset.

• Exceptional communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.

• Strong influential and servant leadership skills and ability to problem solve and navigate complex project challenges.

• Excellent organizational and time management skills to prioritize tasks and meet deadlines.

• Adaptability and resilience to handle unexpected changes and maintain momentum.

• Ability to work effectively in a fast-paced, complex environment with a track record of being a change agent.

• Proven relational and soft skills that have been practically applied to elevating teams, improving relationships with business stakeholders and customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.