IT Service Management Jobs in California
IT Service Management jobs in California are among the most active in the country, concentrated in technology, healthcare, financial services, and enterprise software sectors, with openings from entry-level service desk analysts through senior ITSM architects and directors. The deepest hiring markets are the San Francisco Bay Area, Los Angeles, and San Diego, where companies like Salesforce, Kaiser Permanente, and Northrop Grumman maintain large IT operations and consistently recruit ITSM talent. The most in-demand specialties are ITIL process design, ServiceNow platform administration, and incident and change management. Find a role that fits below and apply directly.
Find IT Service Management JobsOverview
Showing 5 of 200+ IT Service Management jobs
10037 - Sr. Manager, IT Service Management
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
What you will be doing:
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident Operations Center (IOC), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role drives enterprise-wide service delivery excellence, process maturity, and continuous improvement aligned to ITIL best practices. The Sr. Manager partners with IT leadership, service owners, and business stakeholders to ensure reliable, scalable, and high-quality IT services, while advancing automation, standardization, and operational efficiency.
Key Responsibilities:
ITSM Leadership & Governance
- Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
- Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
- Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
- Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
- Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
- Mentor, coach, and develop direct reports.
Incident Management & Incident Operations Center (IOC)
- Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
- Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
- Drive continuous improvement through incident trend analysis and service resilience initiatives.
- Establish and enforce incident standards, escalation protocols, and communication frameworks.
Problem Management
- Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
- Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
- Monitor problem trends and measure effectiveness of resolutions.
- Govern documentation standards and audit readiness across all problem records.
Change Management
- Own the enterprise Change Management process, including CAB governance and change risk management.
- Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
- Monitor and improve change success rates and enforce compliance.
- Drive adoption of standard changes and automation to streamline execution.
Service Desk Operations
- Oversee Service Desk operations and service request fulfillment.
- Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
- Optimize tiered support model and escalation processes.
- Drive self-service, knowledge base maturity, and user experience improvements.
IT Operations Management (ITOM)
- Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
- Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
- Drive proactive and predictive operational models leveraging monitoring and analytics tools.
- Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
IT Asset Management (ITAM)
- Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
- Oversee IT asset cost optimization and identify savings opportunities.
- Ensure compliance with applicable regulations and internal policies.
- Own and deliver asset reporting to finance and executive leadership.
Process Automation & Continuous Improvement
- Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
- Conduct regular process and vendor performance audits and drive improvements.
- Develop and maintain SOPs, runbooks, and governance documentation.
- Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
What we require from you:
- Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience).
- 12+ years of IT experience with 5+ years in ITSM leadership roles.
- Strong experience managing Incident, Problem, Change, and Service Desk operations.
- Experience overseeing Incident Operations Center (IOC) or NOC.
- Expertise in ServiceNow or equivalent ITSM tools.
- Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
- Excellent leadership, analytical, and communication skills.
- Ability to operate in a fast-paced, multi-affiliate environment.
- Occasional on-call support may be required.
Salary Range: $175,000 to $190,000
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
10037 - Sr. Manager, IT Service Management
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
What you will be doing:
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident Operations Center (IOC), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role drives enterprise-wide service delivery excellence, process maturity, and continuous improvement aligned to ITIL best practices. The Sr. Manager partners with IT leadership, service owners, and business stakeholders to ensure reliable, scalable, and high-quality IT services, while advancing automation, standardization, and operational efficiency.
Key Responsibilities:
ITSM Leadership & Governance
- Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
- Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
- Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
- Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
- Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
- Mentor, coach, and develop direct reports.
Incident Management & Incident Operations Center (IOC)
- Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
- Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
- Drive continuous improvement through incident trend analysis and service resilience initiatives.
- Establish and enforce incident standards, escalation protocols, and communication frameworks.
Problem Management
- Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
- Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
- Monitor problem trends and measure effectiveness of resolutions.
- Govern documentation standards and audit readiness across all problem records.
Change Management
- Own the enterprise Change Management process, including CAB governance and change risk management.
- Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
- Monitor and improve change success rates and enforce compliance.
- Drive adoption of standard changes and automation to streamline execution.
Service Desk Operations
- Oversee Service Desk operations and service request fulfillment.
- Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
- Optimize tiered support model and escalation processes.
- Drive self-service, knowledge base maturity, and user experience improvements.
IT Operations Management (ITOM)
- Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
- Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
- Drive proactive and predictive operational models leveraging monitoring and analytics tools.
- Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
IT Asset Management (ITAM)
- Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
- Oversee IT asset cost optimization and identify savings opportunities.
- Ensure compliance with applicable regulations and internal policies.
- Own and deliver asset reporting to finance and executive leadership.
Process Automation & Continuous Improvement
- Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
- Conduct regular process and vendor performance audits and drive improvements.
- Develop and maintain SOPs, runbooks, and governance documentation.
- Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
What we require from you:
- Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience).
- 12+ years of IT experience with 5+ years in ITSM leadership roles.
- Strong experience managing Incident, Problem, Change, and Service Desk operations.
- Experience overseeing Incident Operations Center (IOC) or NOC.
- Expertise in ServiceNow or equivalent ITSM tools.
- Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
- Excellent leadership, analytical, and communication skills.
- Ability to operate in a fast-paced, multi-affiliate environment.
- Occasional on-call support may be required.
Salary Range: $175,000 to $190,000
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
See All 200+ IT Service Management Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in California
Where California roles are concentrated, by current openings.
IT Service Management Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Safeway13
- Crack IT Chiropractic Ne8
- Alvarez & Marsal6
- Procom Services America5
- Super Micro Computer5
Top Industries Hiring
- Technology & Software74
- Electronics & Hardware23
- Consulting & Professional Services22
- Retail16
- Healthcare & Medical Services14
What California Employers Look For
The qualifications that appear most often in IT service management jobs across California.
- ITIL Foundation certification or higher, widely required across California enterprise and government employers
- Hands-on experience administering a major ITSM platform such as ServiceNow, Jira Service Management, or BMC Remedy
- Proven ability to design and govern incident, change, and problem management processes in complex environments
- Bachelor's degree in information technology, computer science, or a closely related field
- Strong stakeholder communication skills for coordinating between technical teams and business leadership
- Experience with continuous improvement frameworks and reporting ITSM metrics to executive audiences
IT Service Management Jobs in California: Frequently Asked Questions
How do you become a it service management in California?
Most California employers expect candidates to hold an ITIL Foundation certification at minimum, which is earned through an accredited training provider and a proctored exam with no state licensing board involved. A bachelor's degree in information technology or a related field is the standard educational baseline. From there, hands-on experience in a service desk or IT operations role and proficiency in a platform like ServiceNow will qualify you for most California ITSM positions.
How much do IT service managements make in California?
IT service managements in California earn a median of about $218,290 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $129,970 for the lowest 10% to over $325,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in California?
Employers hiring it service managements in California right now include Safeway, Crack IT Chiropractic Ne, and Alvarez & Marsal, based on current listings on Migrate Mate as of June 2026. California's concentration of enterprise technology headquarters, large health systems, and defense contractors means demand is spread across the private sector, healthcare, and aerospace industries.
Which California cities have the most it service management jobs?
San Francisco, Los Angeles, and San Jose have the most it service management openings in California. The Bay Area and Los Angeles account for the majority of postings driven by the density of enterprise technology firms, financial institutions, and large health systems headquartered there, while San Diego's aerospace and defense sector anchors steady ITSM demand in the southern part of the state.
Are there remote it service management jobs in California?
Yes, and more than most IT fields, since much of ITSM work involves process governance, platform configuration, and cross-team coordination that translates well to distributed teams. About 18% of it service management openings tied to California are remote or hybrid as of June 2026, reflecting broad employer flexibility for this role. Process design, ServiceNow administration, and ITSM reporting roles tend to be the most remote-eligible, while on-site presence is more common for roles supporting physical data centers or regulated environments.
How can I get hired as a it service management in California with little or no experience?
The most realistic entry point is a service desk or IT support analyst role, which large California employers such as Kaiser Permanente, UC system campuses, and major technology firms use as a pipeline for ITSM talent. Earning an ITIL Foundation certificate before applying gives candidates a clear advantage and signals process knowledge even without years of experience. Lateral moves from desktop support, NOC analyst, or IT coordinator roles are common stepping stones into formal ITSM positions at mid-size and enterprise California organizations.
Where can I find and apply to it service management jobs in California?
You can find and apply to it service management jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Search the listings, find roles that fit your background and location, and apply directly to the employers posting them.
See All 200+ IT Service Management Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find IT Service Management Jobs