IT Service Management Jobs in California
IT Service Management jobs in California are among the most active in the country, concentrated in technology, healthcare, financial services, and enterprise software sectors, with openings from entry-level service desk analysts through senior ITSM architects and directors. The deepest hiring markets are the San Francisco Bay Area, Los Angeles, and San Diego, where companies like Salesforce, Kaiser Permanente, and Northrop Grumman maintain large IT operations and consistently recruit ITSM talent. The most in-demand specialties are ITIL process design, ServiceNow platform administration, and incident and change management. Find a role that fits below and apply directly.
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Showing 4 of 22+ IT Service Management jobs
POSITION PURPOSE:
The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across CIM Group and its affiliates. As the face of end-user IT Services to the business, the Director will ensure that IT support processes, procedures, and service delivery functions align with the business’ expectations through industry-leading tools, service-level agreements, and clearly defined best practices. The role serves as a manager for the Service Desk, Desktop Engineering, and ITSM Service Management teams. This role works closely with other senior technology and business leaders to identify technical needs, propose solutions, and implement system changes.
RESPONSIBILITIES:
- Lead IT Service team management and support, including daily operations, ticket resolution, escalations, customer service, and response times.
- Oversee end user computing support, including desktop engineering, endpoint environments, mobile devices, and end-user technology services.
- Manage, mentor, and develop the Service Desk, Desktop Engineering, and IT Service Management teams; establish priorities, assign work, and ensure alignment with business needs.
- Develop and maintain an operations dashboard that reports service health, workload, trends, risks, and performance to Enterprise Technology leadership.
- Serve as the subject matter expert for the IT Service Management tool, ServiceNow, including platform governance, configuration oversight, adoption, and continuous improvement.
- Oversee hardware procurement and inventory processes for end-user technology assets across CIM Group and its affiliates, including vendor performance, cost, and service quality.
- Develop, maintain, and enforce team policies, procedures, standards, and knowledge documentation to support consistent service delivery.
- Lead team training and quality control programs, including coaching, process adherence reviews, service quality monitoring, and corrective actions.
- Own the design, operation, governance, and continuous improvement of IT Service Management processes, including Incident, Request, Problem, and Change Management.
- Oversee asset management and the Configuration Management Database, ensuring accurate lifecycle, inventory, ownership, and configuration data.
- Define, monitor, and report service-level agreements and key performance indicators; use performance data to drive accountability, service quality, and continuous improvement.
SUPERVISORY RESPONSIBILITIES:
- Management of the day-to-day operations of the end-user technology support teams. This includes but is not limited to trouble ticket resolution, exceptional customer service, and ensuring SLA compliance.
- Supervision of the services team’s day-to-day priorities and output, including (but not limited to) providing guidance and assistance in work assignments and determining appropriate work priorities aligned to customer needs and departmental and/or business goals.
- Performance management of all staff reporting to this position, including but not limited to setting and communicating performance expectations, providing timely feedback, completing annual performance reviews, and recommending and leading appropriate action or follow-up, as needed.
- Responsible for interviewing and selecting qualified candidates for staffing the IT services teams.
- Manage vendor relationships and performance, including negotiations.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
- Bachelor’s degree in computer science, management information systems, business administration, or a related field—or an equivalent combination of education and relevant experience—required.
- Information Technology Infrastructure Library certification required; advanced IT service management or ServiceNow certification preferred.
- Minimum of seven years of progressive experience in IT service management, end-user computing, Service Desk, desktop engineering, or related technology support functions.
- Minimum of five years of experience managing and developing technical support or IT service management teams, including performance management, coaching, training, workload prioritization, and quality control.
- Demonstrated experience owning and continuously improving Incident, Request, Problem, and Change Management processes, including Change Advisory Board governance.
- Advanced experience administering, configuring, governing, or supporting ServiceNow as an enterprise IT service management platform.
- Experience defining, monitoring, and reporting service-level agreements, key performance indicators, operational dashboards, service trends, and continuous improvement initiatives.
- Experience with IT asset lifecycle management, hardware inventory, and Configuration Management Database governance and data quality.
- Experience managing hardware procurement, technology vendors, contracts, service performance, and commercial negotiations.
- Experience developing and maintaining team policies, operating procedures, service standards, knowledge documentation, and training programs.
- Strong knowledge of Microsoft Windows desktop operating systems, Microsoft 365, endpoint management, mobile device support, and enterprise support tools.
- Experience delivering services through a shared-service model and coordinating with third-party service providers required; experience supporting geographically dispersed or international teams preferred.
- Demonstrated customer service leadership, executive communication, stakeholder management, problem-solving, and emotional intelligence required.
- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
- And more!
- Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
POSITION PURPOSE:
The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across CIM Group and its affiliates. As the face of end-user IT Services to the business, the Director will ensure that IT support processes, procedures, and service delivery functions align with the business’ expectations through industry-leading tools, service-level agreements, and clearly defined best practices. The role serves as a manager for the Service Desk, Desktop Engineering, and ITSM Service Management teams. This role works closely with other senior technology and business leaders to identify technical needs, propose solutions, and implement system changes.
RESPONSIBILITIES:
- Lead IT Service team management and support, including daily operations, ticket resolution, escalations, customer service, and response times.
- Oversee end user computing support, including desktop engineering, endpoint environments, mobile devices, and end-user technology services.
- Manage, mentor, and develop the Service Desk, Desktop Engineering, and IT Service Management teams; establish priorities, assign work, and ensure alignment with business needs.
- Develop and maintain an operations dashboard that reports service health, workload, trends, risks, and performance to Enterprise Technology leadership.
- Serve as the subject matter expert for the IT Service Management tool, ServiceNow, including platform governance, configuration oversight, adoption, and continuous improvement.
- Oversee hardware procurement and inventory processes for end-user technology assets across CIM Group and its affiliates, including vendor performance, cost, and service quality.
- Develop, maintain, and enforce team policies, procedures, standards, and knowledge documentation to support consistent service delivery.
- Lead team training and quality control programs, including coaching, process adherence reviews, service quality monitoring, and corrective actions.
- Own the design, operation, governance, and continuous improvement of IT Service Management processes, including Incident, Request, Problem, and Change Management.
- Oversee asset management and the Configuration Management Database, ensuring accurate lifecycle, inventory, ownership, and configuration data.
- Define, monitor, and report service-level agreements and key performance indicators; use performance data to drive accountability, service quality, and continuous improvement.
SUPERVISORY RESPONSIBILITIES:
- Management of the day-to-day operations of the end-user technology support teams. This includes but is not limited to trouble ticket resolution, exceptional customer service, and ensuring SLA compliance.
- Supervision of the services team’s day-to-day priorities and output, including (but not limited to) providing guidance and assistance in work assignments and determining appropriate work priorities aligned to customer needs and departmental and/or business goals.
- Performance management of all staff reporting to this position, including but not limited to setting and communicating performance expectations, providing timely feedback, completing annual performance reviews, and recommending and leading appropriate action or follow-up, as needed.
- Responsible for interviewing and selecting qualified candidates for staffing the IT services teams.
- Manage vendor relationships and performance, including negotiations.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
- Bachelor’s degree in computer science, management information systems, business administration, or a related field—or an equivalent combination of education and relevant experience—required.
- Information Technology Infrastructure Library certification required; advanced IT service management or ServiceNow certification preferred.
- Minimum of seven years of progressive experience in IT service management, end-user computing, Service Desk, desktop engineering, or related technology support functions.
- Minimum of five years of experience managing and developing technical support or IT service management teams, including performance management, coaching, training, workload prioritization, and quality control.
- Demonstrated experience owning and continuously improving Incident, Request, Problem, and Change Management processes, including Change Advisory Board governance.
- Advanced experience administering, configuring, governing, or supporting ServiceNow as an enterprise IT service management platform.
- Experience defining, monitoring, and reporting service-level agreements, key performance indicators, operational dashboards, service trends, and continuous improvement initiatives.
- Experience with IT asset lifecycle management, hardware inventory, and Configuration Management Database governance and data quality.
- Experience managing hardware procurement, technology vendors, contracts, service performance, and commercial negotiations.
- Experience developing and maintaining team policies, operating procedures, service standards, knowledge documentation, and training programs.
- Strong knowledge of Microsoft Windows desktop operating systems, Microsoft 365, endpoint management, mobile device support, and enterprise support tools.
- Experience delivering services through a shared-service model and coordinating with third-party service providers required; experience supporting geographically dispersed or international teams preferred.
- Demonstrated customer service leadership, executive communication, stakeholder management, problem-solving, and emotional intelligence required.
- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
- And more!
- Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
See All 22 IT Service Management Jobs in California
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Find IT Service Management JobsIT Service Management Jobs by City in California
Where California roles are concentrated, by current openings.
IT Service Management Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in IT service management jobs across California.
- ITIL Foundation certification or higher, widely required across California enterprise and government employers
- Hands-on experience administering a major ITSM platform such as ServiceNow, Jira Service Management, or BMC Remedy
- Proven ability to design and govern incident, change, and problem management processes in complex environments
- Bachelor's degree in information technology, computer science, or a closely related field
- Strong stakeholder communication skills for coordinating between technical teams and business leadership
- Experience with continuous improvement frameworks and reporting ITSM metrics to executive audiences
IT Service Management Jobs in California: Frequently Asked Questions
How do you become a it service management in California?
Most California employers expect candidates to hold an ITIL Foundation certification at minimum, which is earned through an accredited training provider and a proctored exam with no state licensing board involved. A bachelor's degree in information technology or a related field is the standard educational baseline. From there, hands-on experience in a service desk or IT operations role and proficiency in a platform like ServiceNow will qualify you for most California ITSM positions.
How much do IT service managements make in California?
IT service managements in California earn a median of about $218,290 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $129,970 for the lowest 10% to over $325,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in California?
Employers hiring it service managements in California right now include Workday, ServiceNow, and Sony Pictures Entertainment, based on current listings on Migrate Mate as of November 2026. California's concentration of enterprise technology headquarters, large health systems, and defense contractors means demand is spread across the private sector, healthcare, and aerospace industries.
Which California cities have the most it service management jobs?
Pleasanton, Santa Clara, and San Diego have the most it service management openings in California. The Bay Area and Los Angeles account for the majority of postings driven by the density of enterprise technology firms, financial institutions, and large health systems headquartered there, while San Diego's aerospace and defense sector anchors steady ITSM demand in the southern part of the state.
Are there remote it service management jobs in California?
Yes, and more than most IT fields, since much of ITSM work involves process governance, platform configuration, and cross-team coordination that translates well to distributed teams. About 89% of it service management openings tied to California are remote or hybrid as of November 2026, reflecting broad employer flexibility for this role. Process design, ServiceNow administration, and ITSM reporting roles tend to be the most remote-eligible, while on-site presence is more common for roles supporting physical data centers or regulated environments.
How can I get hired as a it service management in California with little or no experience?
The most realistic entry point is a service desk or IT support analyst role, which large California employers such as Kaiser Permanente, UC system campuses, and major technology firms use as a pipeline for ITSM talent. Earning an ITIL Foundation certificate before applying gives candidates a clear advantage and signals process knowledge even without years of experience. Lateral moves from desktop support, NOC analyst, or IT coordinator roles are common stepping stones into formal ITSM positions at mid-size and enterprise California organizations.
Where can I find and apply to it service management jobs in California?
You can find and apply to it service management jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Search the listings, find roles that fit your background and location, and apply directly to the employers posting them.
See All 22 IT Service Management Jobs in California
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