IT Service Management Jobs in North Carolina
IT Service Management jobs in North Carolina are in strong and steady demand, concentrated in financial services, technology, healthcare, and state government sectors, with openings at every level from help desk and ITSM analyst through senior service delivery manager. The largest hiring activity is in Charlotte, Raleigh, and Durham, where well-established employers such as Bank of America, Lenovo, and Duke Health maintain significant IT operations. The most sought-after specialties include ITIL process management, ServiceNow administration, and incident and change management. Find a role that fits below and apply directly.
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With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Program Overview
Arch’s summer internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides a learning experience that serves as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field.
The program is designed with the following objectives:
Provide challenging work that benefits both the intern and Arch.
Develop interns through learning activities and ongoing feedback.
Identify talented individuals for full-time opportunities.
Qualifications
The standard qualifications of intern candidates are:
3.0 GPA.
Current college students actively enrolled in an accredited college or university.
Entrepreneurial spirit along with the desire to be a continuous learner.
Team player who collaborates effectively.
Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment.
$26-28/hour
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14500 Arch U.S. MI Services Inc.With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Program Overview
Arch’s summer internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides a learning experience that serves as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field.
The program is designed with the following objectives:
Provide challenging work that benefits both the intern and Arch.
Develop interns through learning activities and ongoing feedback.
Identify talented individuals for full-time opportunities.
Qualifications
The standard qualifications of intern candidates are:
3.0 GPA.
Current college students actively enrolled in an accredited college or university.
Entrepreneurial spirit along with the desire to be a continuous learner.
Team player who collaborates effectively.
Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment.
$26-28/hour
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14500 Arch U.S. MI Services Inc.See All 6 IT Service Management Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
IT Service Management Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Non-Profit & Social Services
- Healthcare & Medical Services
What North Carolina Employers Look For
The qualifications that appear most often in IT service management jobs across North Carolina.
- ITIL Foundation certification or higher recognized by North Carolina IT employers
- Experience with enterprise service management platforms such as ServiceNow or Remedy
- Proven ability to manage incident, problem, and change management processes end to end
- Bachelor's degree in information technology, computer science, or a related field
- Strong communication skills for coordinating across technical teams and business stakeholders
- Familiarity with SLA governance, reporting, and continuous service improvement methodologies
IT Service Management Jobs in North Carolina: Frequently Asked Questions
How do you become an it service management professional in North Carolina?
Most IT service management roles in North Carolina are entered through a combination of a relevant degree and professional certification, primarily ITIL Foundation, which is the widely recognized baseline across Charlotte financial firms, Raleigh tech companies, and state agency IT departments. North Carolina does not issue a state license for this role, so employers focus on ITIL credentials, hands-on platform experience with tools like ServiceNow, and a background in IT support or systems administration as the standard hiring path.
How much do IT service managements make in North Carolina?
IT service managements in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in North Carolina?
Employers hiring it service managements in North Carolina right now include Selective Insurance, Intapp, and Kaiser Permanente, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of large financial institutions in Charlotte and major research and technology employers in the Research Triangle makes it one of the more active states for ITSM hiring outside the traditional tech coast hubs.
Which North Carolina cities have the most it service management jobs?
Charlotte, Greensboro, and Raleigh account for the largest share of it service management openings in North Carolina. Charlotte drives volume through its dense concentration of banking and financial services headquarters, Raleigh and Durham benefit from the Research Triangle's technology, healthcare, and state government sectors, and any additional metro areas on that list typically reflect large healthcare systems or regional corporate campuses anchoring IT demand outside the two main hubs.
Are there remote it service management jobs in North Carolina?
Yes, and more than many IT roles, because much of the work involves coordinating processes, managing service platforms, and communicating across teams rather than hands-on infrastructure work. About 100% of it service management openings tied to North Carolina are remote or hybrid as of November 2026, reflecting genuine employer flexibility in this function. Process governance, reporting, and ServiceNow administration responsibilities are the portions of the role most consistently offered in fully remote arrangements.
How can I get hired as an it service management professional in North Carolina with little or no experience?
The most realistic entry path is through an IT help desk or desktop support role, which large North Carolina employers such as Bank of America, Lenovo, and major UNC Health or Duke Health IT departments regularly use as a feeder into ITSM positions. Completing the ITIL Foundation certification before applying signals readiness even without a formal ITSM title on your resume. Associate and junior ITSM analyst postings at state agencies and Research Triangle technology firms also offer structured entry points for candidates moving up from general IT support.
Where can I find and apply to it service management jobs in North Carolina?
You can find and apply to it service management jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 6 IT Service Management Jobs in North Carolina
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