IT Service Management Jobs in North Carolina
IT Service Management jobs in North Carolina are in strong and steady demand, concentrated in financial services, technology, healthcare, and state government sectors, with openings at every level from help desk and ITSM analyst through senior service delivery manager. The largest hiring activity is in Charlotte, Raleigh, and Durham, where well-established employers such as Bank of America, Lenovo, and Duke Health maintain significant IT operations. The most sought-after specialties include ITIL process management, ServiceNow administration, and incident and change management. Find a role that fits below and apply directly.
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POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Senior Manager, IT Project Management to join our team! The Senior Manager, IT Project Management is responsible for the oversight and delivery of complex, enterprise-wide, high-impact, transformational technology projects and multi-project programs. This senior level role drives and directly contributes to the alignment between business needs and IT capabilities to ensure project, program, and portfolio success. This position requires critical thinking, exceptional stakeholder management skills, and understanding of IT program management in the health care, plan, or insurance industry.
On a typical day, you might:
- Develop, maintain, and advance collections of related projects with a variety of stakeholders across the enterprise to effectively deliver organization capabilities supporting strategic and operational demands.
- Accountable for the oversight and governance of a wide variety of IT projects and programs, varying in size and scope from large-scale transformational projects to a program portfolio of related initiatives, ensuring they meet business outcomes.
- Demonstrate a deep understanding of business acumen and organizational knowledge between administrative, clinical, human resource, information technology, and quality functions including the interaction and interdependencies of each business unit.
- Develop, maintain, and execute large-scale comprehensive projects or integrated program plans, including charters, scope definition, communication plans, roadmaps, resource allocation, timelines, milestones, deliverables, risk registers, and dependency management across the portfolio.
- Lead and supervise a team of Project Managers and Project Analysts, providing talent development, coaching, performance evaluations, and overseeing the requisition process from candidate review and selection to new staff onboarding.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Associate's degree and four (4) years of program management experience in leading and managing IT teams in the delivery of IT projects and programs, project or program management oversight in a regulated industry, and business-facing and executive-level reporting for IT projects or transformation initiatives; OR
- Bachelor's degree and two (2) years of program management experience in leading and managing IT teams in the delivery of IT projects and programs, project or program management oversight in a regulated industry, and business-facing and executive-level reporting for IT projects or transformation initiatives; OR
- Equivalent combination of education and experience.
- Project management certification such as Project Management Institute (PMI) Program Management Professional (PgMP), Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), PRINCE2, Lean Six Sigma Black Belt, or an equivalent certification will be accepted.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Degree in Business, Information Technology, Engineering, Accounting, Sciences, Public Policy or Healthcare Administration. Masters or Advanced degree preferred.
- Supervision of two (2) or more employees.
Deadline for Application: 10/05/2026 at 11:59 pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Senior Manager, IT Project Management to join our team! The Senior Manager, IT Project Management is responsible for the oversight and delivery of complex, enterprise-wide, high-impact, transformational technology projects and multi-project programs. This senior level role drives and directly contributes to the alignment between business needs and IT capabilities to ensure project, program, and portfolio success. This position requires critical thinking, exceptional stakeholder management skills, and understanding of IT program management in the health care, plan, or insurance industry.
On a typical day, you might:
- Develop, maintain, and advance collections of related projects with a variety of stakeholders across the enterprise to effectively deliver organization capabilities supporting strategic and operational demands.
- Accountable for the oversight and governance of a wide variety of IT projects and programs, varying in size and scope from large-scale transformational projects to a program portfolio of related initiatives, ensuring they meet business outcomes.
- Demonstrate a deep understanding of business acumen and organizational knowledge between administrative, clinical, human resource, information technology, and quality functions including the interaction and interdependencies of each business unit.
- Develop, maintain, and execute large-scale comprehensive projects or integrated program plans, including charters, scope definition, communication plans, roadmaps, resource allocation, timelines, milestones, deliverables, risk registers, and dependency management across the portfolio.
- Lead and supervise a team of Project Managers and Project Analysts, providing talent development, coaching, performance evaluations, and overseeing the requisition process from candidate review and selection to new staff onboarding.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Associate's degree and four (4) years of program management experience in leading and managing IT teams in the delivery of IT projects and programs, project or program management oversight in a regulated industry, and business-facing and executive-level reporting for IT projects or transformation initiatives; OR
- Bachelor's degree and two (2) years of program management experience in leading and managing IT teams in the delivery of IT projects and programs, project or program management oversight in a regulated industry, and business-facing and executive-level reporting for IT projects or transformation initiatives; OR
- Equivalent combination of education and experience.
- Project management certification such as Project Management Institute (PMI) Program Management Professional (PgMP), Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), PRINCE2, Lean Six Sigma Black Belt, or an equivalent certification will be accepted.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Degree in Business, Information Technology, Engineering, Accounting, Sciences, Public Policy or Healthcare Administration. Masters or Advanced degree preferred.
- Supervision of two (2) or more employees.
Deadline for Application: 10/05/2026 at 11:59 pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
See All 10 IT Service Management Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
IT Service Management Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Chemicals & Materials
- Non-Profit & Social Services
- Healthcare & Medical Services
What North Carolina Employers Look For
The qualifications that appear most often in IT service management jobs across North Carolina.
- ITIL Foundation certification or higher recognized by North Carolina IT employers
- Experience with enterprise service management platforms such as ServiceNow or Remedy
- Proven ability to manage incident, problem, and change management processes end to end
- Bachelor's degree in information technology, computer science, or a related field
- Strong communication skills for coordinating across technical teams and business stakeholders
- Familiarity with SLA governance, reporting, and continuous service improvement methodologies
IT Service Management Jobs in North Carolina: Frequently Asked Questions
How do you become an it service management professional in North Carolina?
Most IT service management roles in North Carolina are entered through a combination of a relevant degree and professional certification, primarily ITIL Foundation, which is the widely recognized baseline across Charlotte financial firms, Raleigh tech companies, and state agency IT departments. North Carolina does not issue a state license for this role, so employers focus on ITIL credentials, hands-on platform experience with tools like ServiceNow, and a background in IT support or systems administration as the standard hiring path.
How much do IT service managements make in North Carolina?
IT service managements in North Carolina earn a median of about $172,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $108,280 for the lowest 10% to over $287,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in North Carolina?
Employers hiring it service managements in North Carolina right now include Honeywell, Selective Insurance, and Corning, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of large financial institutions in Charlotte and major research and technology employers in the Research Triangle makes it one of the more active states for ITSM hiring outside the traditional tech coast hubs.
Which North Carolina cities have the most it service management jobs?
Charlotte, North Carolina, and Boone account for the largest share of it service management openings in North Carolina. Charlotte drives volume through its dense concentration of banking and financial services headquarters, Raleigh and Durham benefit from the Research Triangle's technology, healthcare, and state government sectors, and any additional metro areas on that list typically reflect large healthcare systems or regional corporate campuses anchoring IT demand outside the two main hubs.
Are there remote it service management jobs in North Carolina?
Yes, and more than many IT roles, because much of the work involves coordinating processes, managing service platforms, and communicating across teams rather than hands-on infrastructure work. About 100% of it service management openings tied to North Carolina are remote or hybrid as of September 2026, reflecting genuine employer flexibility in this function. Process governance, reporting, and ServiceNow administration responsibilities are the portions of the role most consistently offered in fully remote arrangements.
How can I get hired as an it service management professional in North Carolina with little or no experience?
The most realistic entry path is through an IT help desk or desktop support role, which large North Carolina employers such as Bank of America, Lenovo, and major UNC Health or Duke Health IT departments regularly use as a feeder into ITSM positions. Completing the ITIL Foundation certification before applying signals readiness even without a formal ITSM title on your resume. Associate and junior ITSM analyst postings at state agencies and Research Triangle technology firms also offer structured entry points for candidates moving up from general IT support.
Where can I find and apply to it service management jobs in North Carolina?
You can find and apply to it service management jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 10 IT Service Management Jobs in North Carolina
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