Agency

Safety

Division

70000075 Dept of Public Safety

Job Classification Title

IT Business Systems Analyst II (S)

Position Number

60084544

Grade

DT08

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description of Work

About NCEM:
The mission of North Carolina Emergency Management (NCEM) is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery and mitigation of all natural and man-made hazards and threats.



About the Section:
The primary mission of the Administration Section is to provide effective and efficient support functions for the Division. These functions include Accounts Payable, Budget, Human Resources, Grants Management, Information Technology, Application Development, Geographic Information Systems, and others.



About the Position:
This position assists the Application Team with business analyst work for several web-based applications including WebEOC. Primary duties include collecting user requirements from end users, providing customer service and providing technical support. This position works closely with the programmers on the application development team and helps translate end user requests into meaningful product backlog items (PBI). Position also helps test new applications to find bugs, issues and document problems. This position is the lead for documenting requests on Github’s SCRUM board and creating Standard Operating Procedures.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: DT08

$75,818.00 - $80,000

This position will be 100% in person for at least the first 90 days. After the first 90 days some virtual work will be allowed but the position will report to the Raleigh offices at least 2 days a week.

This posting will close at 11:59pm on 9/27/2026

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. .

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management Preferences, including Knowledge, Skills, and Abilities (KSAs), are not required but may be used to determine the pool of most qualified applicants. Managers may also choose to interview/select applicants who demonstrate Management Preferences.

All work history and education (including accurate dates of employment/attendance) must be documented on the application. Work experience may include internships, volunteerism, and full and part-time work. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

Resumes may be attached as a supplement to the application but are not a substitute for a complete application.

Management Preferences:

• Significant experience training adult professionals on how to use web based applications
• Experience collecting user requirements and documenting product backlog items in Github
• Experience providing technical support to end users and responding to Zendesk tickets
• Experience testing web based applications for responsive design and browser compatibility
• Skilled in clearly communicating verbally and in written form

Supplemental Information:

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more.

Transcripts

• Attaching transcripts is optional; however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and

transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.

• Applicants who earned college credit hours but did not complete a degree program must attach an unofficial transcript to receive credit for education.

• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members.

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.

• Applicants seeking National Guard Preference:

o A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).

o A former member of the North Carolina National Guard who served for at least 6 years and was discharged under honorable conditions must attach either a DD256 or NGB 22.

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibition . Selected applicants for positions which are subject to PREA will undergo a PREA-specific background check. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved, and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position-specific background checks.

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Workday account to check the status of your application. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification when the position is filled. For more information about the application process, please visit State Application Resources/Frequently Asked Questions . For technical issues related to your Workday applications, please place a support ticket . For basic information regarding employment with North Carolina State Government, please call (984) 236-0800. If there are any questions about this specific vacancy other than your application status, please contact ncemhr at ncemhr@ncdps.gov.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Ashley Minnick

Recruiter Email:

ASHLEY.MINNICK@NCDPS.GOV

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