IT Analyst Jobs in Massachusetts
IT Analyst jobs in Massachusetts are in strong demand, with openings concentrated in financial services, healthcare, higher education, and biotechnology at every level from entry-level support analyst through senior systems analyst and IT manager. Boston, Cambridge, and Worcester are the primary hiring centers, anchored by employers like Fidelity Investments, Mass General Brigham, and Raytheon Technologies, which maintain large IT teams across the state. The most sought-after specialties in Massachusetts listings are business systems analysis, ERP configuration, and healthcare IT implementation. Find a role that fits below and apply directly.
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At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester Research is seeking a Principal Analyst to lead research and advisory coverage of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM) and the evolution of modern IT operations. This individual will help technology leaders modernize how they design, deliver, support, measure, and continuously improve technology services across the enterprise. The role requires a strong mix of strategic perspective, hands-on operational experience, market knowledge, and the ability to translate complex practices and technologies into clear, actionable advice for senior technology leaders.
The Principal Analyst will define a forward-looking research agenda spanning service management strategy, operating models, service desk modernization, incident and problem management, change enablement, service portfolio and catalog management, service-level management, experience and value measurement, and intelligent automation. The analyst may also contribute to adjacent AIOps coverage, particularly where observability, event intelligence, automation, and service management converge.
Job Description:
The Principal Analyst works as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. A Principal Analyst is expected to:
- Lead Forrester’s service management and IT ops research, developing a differentiated portfolio that helps technology executives and operations leaders improve service quality, employee experience, operational efficiency, resilience, and business value. Contribute to research at the intersection of ITSM/ESM, IT operations management, observability, automation, and AIOps
- Define the future of service management as AI, automation, agentic systems, observability, and platform strategies reshape service delivery, support, and operations. Examine the expansion of service management beyond IT into enterprise workflows and shared services, including the governance, ownership, process, data, and adoption requirements for successful ESM programs.
- Conduct primary research through client interviews, surveys, vendor briefings, practitioner discussions, and market analysis. Turn that evidence into provocative, fact-based points of view and practical client guidance.
- Advise clients on ITSM/ESM strategy and maturity, ITIL adoption, operating models, governance, practice ownership, organizational design, and the sequencing of modernization efforts.
- Guide clients on core service management practices, including incident and major incident management, problem management, change enablement, request management, service desk operations, service portfolio and catalog management, service-level management, configuration management, and continual improvement.
- Create high quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 thought leading reports on an agreed upon research agenda per year + additional IP (tools, webinars, videos, etc.) to support our clients.
- Build visibility for his/her research and contribute to Forrester client communities and beyond.
- Drive and lead key Forrester Waves and Landscape research in the ITSM/ESM platform market, including major vendors, emerging providers, ecosystem partners, implementation considerations, platform selection, consolidation, replacement, and value realization.
- Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements.
- Present at Forrester-sponsored and industry-related events and deliver client webinars.
- Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; participate in vendor briefings and field press inquiries as necessary.
- Support business development and prospect conversations as arranged by Forrester’s account leadership teams. Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless and positive pursuits.
Job Requirements:
- At least 10 years of experience in a mix of roles as a director-level and above practitioner, consultant, or research analyst in technology.
- Demonstrated ability to serve as an advisor to senior management and C-level clients.
- Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject-matter experts, and client leaders.
- Deep knowledge of ITSM and ITIL principles, with practical experience designing, improving, governing, or operating service management capabilities at enterprise scale.
- Strong expertise in several core practices such as incident and major incident management, problem management, change enablement, request management, service desk, service catalog and portfolio management, service-level management, configuration management, or continual improvement.
- Experience with major ITSM/ESM platforms and a strong understanding of market dynamics, vendor differentiation, implementation approaches, and common adoption challenges.
- Understanding of how AI, automation, virtual agents, observability, and data are changing service management and IT operations.
- Ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.
- Superior analytical, writing, editing, and presentation skills. The ability to travel 30% of the time or more.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $141,000 - $229,000
Base salary range for New York City, NY: $161,000 - $263,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 15%
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is December 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
FLSA Status:
ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester Research is seeking a Principal Analyst to lead research and advisory coverage of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM) and the evolution of modern IT operations. This individual will help technology leaders modernize how they design, deliver, support, measure, and continuously improve technology services across the enterprise. The role requires a strong mix of strategic perspective, hands-on operational experience, market knowledge, and the ability to translate complex practices and technologies into clear, actionable advice for senior technology leaders.
The Principal Analyst will define a forward-looking research agenda spanning service management strategy, operating models, service desk modernization, incident and problem management, change enablement, service portfolio and catalog management, service-level management, experience and value measurement, and intelligent automation. The analyst may also contribute to adjacent AIOps coverage, particularly where observability, event intelligence, automation, and service management converge.
Job Description:
The Principal Analyst works as part of a high-performing team with a strong emphasis on collaborating with others in all aspects of the job. A Principal Analyst is expected to:
- Lead Forrester’s service management and IT ops research, developing a differentiated portfolio that helps technology executives and operations leaders improve service quality, employee experience, operational efficiency, resilience, and business value. Contribute to research at the intersection of ITSM/ESM, IT operations management, observability, automation, and AIOps
- Define the future of service management as AI, automation, agentic systems, observability, and platform strategies reshape service delivery, support, and operations. Examine the expansion of service management beyond IT into enterprise workflows and shared services, including the governance, ownership, process, data, and adoption requirements for successful ESM programs.
- Conduct primary research through client interviews, surveys, vendor briefings, practitioner discussions, and market analysis. Turn that evidence into provocative, fact-based points of view and practical client guidance.
- Advise clients on ITSM/ESM strategy and maturity, ITIL adoption, operating models, governance, practice ownership, organizational design, and the sequencing of modernization efforts.
- Guide clients on core service management practices, including incident and major incident management, problem management, change enablement, request management, service desk operations, service portfolio and catalog management, service-level management, configuration management, and continual improvement.
- Create high quality, actionable, analytically deep and fact-based research content throughout the year; i.e., write ~12 thought leading reports on an agreed upon research agenda per year + additional IP (tools, webinars, videos, etc.) to support our clients.
- Build visibility for his/her research and contribute to Forrester client communities and beyond.
- Drive and lead key Forrester Waves and Landscape research in the ITSM/ESM platform market, including major vendors, emerging providers, ecosystem partners, implementation considerations, platform selection, consolidation, replacement, and value realization.
- Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems through inquiry, guidance, and advisory and consulting engagements.
- Present at Forrester-sponsored and industry-related events and deliver client webinars.
- Establish an industry presence as an influential speaker and thinker; build relationships with journalists who cover the sector; participate in vendor briefings and field press inquiries as necessary.
- Support business development and prospect conversations as arranged by Forrester’s account leadership teams. Fosters a leadership style that drives a culture of cross-team collaboration, mentorship, integrity and relentless and positive pursuits.
Job Requirements:
- At least 10 years of experience in a mix of roles as a director-level and above practitioner, consultant, or research analyst in technology.
- Demonstrated ability to serve as an advisor to senior management and C-level clients.
- Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, subject-matter experts, and client leaders.
- Deep knowledge of ITSM and ITIL principles, with practical experience designing, improving, governing, or operating service management capabilities at enterprise scale.
- Strong expertise in several core practices such as incident and major incident management, problem management, change enablement, request management, service desk, service catalog and portfolio management, service-level management, configuration management, or continual improvement.
- Experience with major ITSM/ESM platforms and a strong understanding of market dynamics, vendor differentiation, implementation approaches, and common adoption challenges.
- Understanding of how AI, automation, virtual agents, observability, and data are changing service management and IT operations.
- Ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.
- Superior analytical, writing, editing, and presentation skills. The ability to travel 30% of the time or more.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $141,000 - $229,000
Base salary range for New York City, NY: $161,000 - $263,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 15%
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is December 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
FLSA Status:
ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
See All 35 IT Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find IT Analyst JobsIT Analyst Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
IT Analyst Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Massachusetts Employers Look For
The qualifications that appear most often in IT analyst jobs across Massachusetts.
- Bachelor's degree in information technology, computer science, or a related field
- Experience with ERP systems such as SAP, Oracle, or Workday in an enterprise environment
- Proficiency in requirements gathering, process documentation, and business analysis techniques
- Familiarity with ITIL frameworks and IT service management practices
- Strong SQL skills and experience working with relational databases and reporting tools
- Certifications such as CompTIA A+, ITIL Foundation, or CBAP are commonly preferred
IT Analyst Jobs in Massachusetts: Frequently Asked Questions
How do you become an it analyst in Massachusetts?
Most it analyst roles in Massachusetts require a bachelor's degree in information technology, computer science, or business information systems from an accredited institution. Massachusetts does not require a state-issued license for general IT analyst work, but employers in regulated sectors like healthcare and financial services often expect domain-specific certifications. Building experience through internships at Boston-area technology firms or large healthcare systems strengthens a candidate's profile considerably.
How much do IT analysts make in Massachusetts?
IT analysts in Massachusetts earn a median of about $128,240 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $80,000 for the lowest 10% to over $171,650 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it analysts in Massachusetts?
Employers hiring it analysts in Massachusetts right now include Rhythm Pharmaceuticals, Parker Hannifin, and Beam Therapeutics, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of financial services firms, academic medical centers, and defense contractors creates consistent year-round demand for analysts across a wide range of industries and specializations.
Which Massachusetts cities have the most it analyst jobs?
Boston, Wakefield, and Cambridge account for the largest share of it analyst openings in Massachusetts. Boston and Cambridge dominate because of their density of financial institutions, biotech firms, and major academic medical centers, while Worcester draws steady demand from UMass Memorial Health and the growing technology corridor along Route 9.
Are there remote it analyst jobs in Massachusetts?
Yes, and more than most fields, since it analyst work is largely desk-based and systems-driven. About 72% of it analyst openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how much of the role can be performed outside a physical office. Work involving on-site infrastructure support or regulated healthcare environments is most likely to require in-person attendance.
How can I get hired as an it analyst in Massachusetts with little or no experience?
The most realistic entry path is applying for a junior or associate analyst role at a large Massachusetts employer such as a major academic medical center or a financial services firm, many of which run structured new-graduate rotational programs. Pursuing an ITIL Foundation certification or a CompTIA A+ credential signals readiness to employers without requiring years of experience. Adjacent roles like IT help desk technician or business operations coordinator at Boston-area firms are common stepping stones that lead directly to analyst positions.
Where can I find and apply to it analyst jobs in Massachusetts?
You can find and apply to it analyst jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search the listings for roles that match your experience and specialization, then apply directly to the employers posting them.
See All 35 IT Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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