IT Service Management Jobs in Wisconsin
IT Service Management jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where employers like Northwestern Mutual, Epic Systems, and Advocate Aurora Health maintain large technology operations and hire at every level from analyst to IT director. The most in-demand specialties include ITIL-based service delivery, incident and problem management, and enterprise service desk leadership. Demand is steady across healthcare IT, financial services, and insurance sectors, making Wisconsin one of the more active Midwest markets for this role. Find a role that fits below and apply directly.
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Showing 5 of 7+ IT Service Management jobs
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
The Opportunity
The Manager, IT Business Relationship Management (BRM) is a strategic partner to senior leadership who champions the overall priorities of an assigned business unit through shared ownership and delivery of strategic technology initiatives. This role is a trusted advisor with responsibility for the IT portfolio supporting assigned customers within Abbott. The BRM is the ‘single point of contact’ for the customer from long range planning to ad-hoc requests/inquiries. This role influences and shapes the portfolio to align and enhance the organizational strategy via an excellent understanding of the business strategies and processes, awareness of the evolution of technologies, and understanding of relevant regulations impacting the partnered areas.
The role requires a deep understanding of partners' strategies, industry trends, technological advancements, and the regulatory landscape to effectively align resources, ensure execution of plans, and report progress. The BRM supports cross-functional teams, identifies technology-driven opportunities, and fosters collaboration to achieve superior business outcomes. This role also provides insight to the partnered teams on how to best develop and leverage IT capabilities, proactively identifies areas of opportunity to utilize technology for new enablement opportunities, process improvement and cost efficiencies.
For this role, the “how” is just as important as the “what.” This BRM is skilled at bringing cross-functional teams together to drive meaningful results. With a focus on mutual respect and inclusivity, the BRM creates a sense of trust, creativity, innovation, authenticity, and shared ownership across the organization. A shared commitment to teamwork allows the BRM to maintain successful relationships while delivering great outcomes.
What You’ll Work On
- Manage portfolio as Single Point of Contact (SPOC) for assigned ELT members. Responsible for the portfolio view of requests, in-progress and to-be-staffed initiatives. This includes portfolios with sub-programs and projects.
- Facilitate clear and effective communication between IT and business stakeholders. Prepare regular reports and presentations on IT initiatives, project status, and performance metrics.
- Provide leadership for 1-3 Demand Managers who help to obtain and curate demand across the Executive Leadership Team, coordinating across all IT towers to define the optimal technology solution for that request which aligns to the overall portfolio.
- Develop and nurture strong relationships with assigned leadership team members and key stakeholders. Understand their unique requirements, challenges, and goals to effectively represent their needs within the IT department.
- Act as a liaison across IT departments and core teams to align business partner needs and priorities with the capacity and priorities of the IT organization.
- Work closely with business units to elicit, shape, document, and prioritize business strategy requirements. Facilitate the intake, prioritization, and transfer of the business strategy requirements to the appropriate IT teams who will translate them into clear and actionable business and technical specifications that can be used by the IT team for solution development.
- Advance the BRM capability and role at Abott. This encompasses sharing ownership with the full BRM community of practice for continual improvement.
- Identify and mitigate IT-related risks that may impact business operations. Stay up to date on industry trends, regulations, and security standards to ensure compliance and data protection.
- Be proactive and forward-thinking regarding changes in the external environment and organizational needs to ensure that the business can adapt and thrive in a rapidly changing landscape.
- Collaborate with internal departments to ensure seamless communication and alignment on client needs.
- Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance, and provide helpful feedback and training opportunities.
- Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to travel 25% of working time away from work location, may include overnight/weekend travel.
Required Qualifications
- Bachelor’s Degree in technology, Project/Product Management, or equivalent work experience; or Associate’s Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
- Must be able to demonstrate extensive experience with increasing responsibilities in IT and business/industry.
- Experience in setting IT strategy and business IT alignment; championing organizational evolution, e.g., leading initiatives, products, services, or interactions.
- Broad IT expertise in various disciplines like system development, IT service management, vendor management and infrastructure.
- Demonstrated success understanding stakeholder strategies, aligning focus on the problem(s) to address, aligning priorities for delivery, leading cross-functional teams to successful delivery, ensuring solution adoption, and driving value.
- Demonstrated success forming and sustaining collaborative, trusted-advisor relationships with stakeholders and IT colleagues.
- Demonstrated success developing teams and talent where leading without direct authority was a critical success factor.
- Demonstrated successful project leadership experience including enterprise-wide initiatives and including agile delivery.
- Strong organizational skills, including program/project governance.
- Strong interdisciplinary, intercultural, influence, and networking skills.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- 10+ years of experience in IT and business/industry.
- 5+ years of experience in setting IT strategy and business IT alignment; championing organizational evolution, e.g., leading initiatives, products, services, or interactions.
- Six Sigma Greenbelt or above certification.
- Business Relationship Management Professional (BRMP®).
- Proven experience in a Business Relationship Manager or similar customer-facing role.
The base pay for this position is $129,300.00 – $258,700.00. In specific locations, the pay range may vary from the range posted.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
The Opportunity
The Manager, IT Business Relationship Management (BRM) is a strategic partner to senior leadership who champions the overall priorities of an assigned business unit through shared ownership and delivery of strategic technology initiatives. This role is a trusted advisor with responsibility for the IT portfolio supporting assigned customers within Abbott. The BRM is the ‘single point of contact’ for the customer from long range planning to ad-hoc requests/inquiries. This role influences and shapes the portfolio to align and enhance the organizational strategy via an excellent understanding of the business strategies and processes, awareness of the evolution of technologies, and understanding of relevant regulations impacting the partnered areas.
The role requires a deep understanding of partners' strategies, industry trends, technological advancements, and the regulatory landscape to effectively align resources, ensure execution of plans, and report progress. The BRM supports cross-functional teams, identifies technology-driven opportunities, and fosters collaboration to achieve superior business outcomes. This role also provides insight to the partnered teams on how to best develop and leverage IT capabilities, proactively identifies areas of opportunity to utilize technology for new enablement opportunities, process improvement and cost efficiencies.
For this role, the “how” is just as important as the “what.” This BRM is skilled at bringing cross-functional teams together to drive meaningful results. With a focus on mutual respect and inclusivity, the BRM creates a sense of trust, creativity, innovation, authenticity, and shared ownership across the organization. A shared commitment to teamwork allows the BRM to maintain successful relationships while delivering great outcomes.
What You’ll Work On
- Manage portfolio as Single Point of Contact (SPOC) for assigned ELT members. Responsible for the portfolio view of requests, in-progress and to-be-staffed initiatives. This includes portfolios with sub-programs and projects.
- Facilitate clear and effective communication between IT and business stakeholders. Prepare regular reports and presentations on IT initiatives, project status, and performance metrics.
- Provide leadership for 1-3 Demand Managers who help to obtain and curate demand across the Executive Leadership Team, coordinating across all IT towers to define the optimal technology solution for that request which aligns to the overall portfolio.
- Develop and nurture strong relationships with assigned leadership team members and key stakeholders. Understand their unique requirements, challenges, and goals to effectively represent their needs within the IT department.
- Act as a liaison across IT departments and core teams to align business partner needs and priorities with the capacity and priorities of the IT organization.
- Work closely with business units to elicit, shape, document, and prioritize business strategy requirements. Facilitate the intake, prioritization, and transfer of the business strategy requirements to the appropriate IT teams who will translate them into clear and actionable business and technical specifications that can be used by the IT team for solution development.
- Advance the BRM capability and role at Abott. This encompasses sharing ownership with the full BRM community of practice for continual improvement.
- Identify and mitigate IT-related risks that may impact business operations. Stay up to date on industry trends, regulations, and security standards to ensure compliance and data protection.
- Be proactive and forward-thinking regarding changes in the external environment and organizational needs to ensure that the business can adapt and thrive in a rapidly changing landscape.
- Collaborate with internal departments to ensure seamless communication and alignment on client needs.
- Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance, and provide helpful feedback and training opportunities.
- Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to travel 25% of working time away from work location, may include overnight/weekend travel.
Required Qualifications
- Bachelor’s Degree in technology, Project/Product Management, or equivalent work experience; or Associate’s Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
- Must be able to demonstrate extensive experience with increasing responsibilities in IT and business/industry.
- Experience in setting IT strategy and business IT alignment; championing organizational evolution, e.g., leading initiatives, products, services, or interactions.
- Broad IT expertise in various disciplines like system development, IT service management, vendor management and infrastructure.
- Demonstrated success understanding stakeholder strategies, aligning focus on the problem(s) to address, aligning priorities for delivery, leading cross-functional teams to successful delivery, ensuring solution adoption, and driving value.
- Demonstrated success forming and sustaining collaborative, trusted-advisor relationships with stakeholders and IT colleagues.
- Demonstrated success developing teams and talent where leading without direct authority was a critical success factor.
- Demonstrated successful project leadership experience including enterprise-wide initiatives and including agile delivery.
- Strong organizational skills, including program/project governance.
- Strong interdisciplinary, intercultural, influence, and networking skills.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- 10+ years of experience in IT and business/industry.
- 5+ years of experience in setting IT strategy and business IT alignment; championing organizational evolution, e.g., leading initiatives, products, services, or interactions.
- Six Sigma Greenbelt or above certification.
- Business Relationship Management Professional (BRMP®).
- Proven experience in a Business Relationship Manager or similar customer-facing role.
The base pay for this position is $129,300.00 – $258,700.00. In specific locations, the pay range may vary from the range posted.
See All 7 IT Service Management Jobs in Wisconsin
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Find IT Service Management JobsIT Service Management Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
IT Service Management Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in IT service management jobs across Wisconsin.
- ITIL Foundation certification or higher required or strongly preferred by most Wisconsin employers
- Bachelor's degree in information technology, computer science, or a related field
- Experience managing IT service desk teams or service delivery operations
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong knowledge of incident, problem, change, and request management processes
- Familiarity with SLA reporting, performance metrics, and continuous improvement frameworks
IT Service Management Jobs in Wisconsin: Frequently Asked Questions
How do you become a it service management in Wisconsin?
Most Wisconsin employers expect a bachelor's degree in information technology, computer science, or business information systems combined with ITIL Foundation certification, which is the most widely recognized credential in this field. There is no state-issued license required for IT service management work in Wisconsin. Candidates typically move into the role from service desk analyst, systems administrator, or IT operations positions, building experience with ticketing platforms and service delivery frameworks before stepping into a management title.
How much do IT service managements make in Wisconsin?
IT service managements in Wisconsin earn a median of about $160,140 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $99,260 for the lowest 10% to over $230,980 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Wisconsin?
Wisconsin it service management roles are posted by WEC Energy, Oshkosh Corporation, and Abbott and others right now, based on current listings on Migrate Mate as of September 2026. Healthcare systems, insurance carriers, and financial institutions anchored in Milwaukee and Madison tend to post the most consistent openings for this role.
Which Wisconsin cities have the most it service management jobs?
Milwaukee, Madison, and Oshkosh are the Wisconsin cities with the most it service management openings. Milwaukee leads because of its concentration of financial services firms, regional insurance headquarters, and large healthcare networks, while Madison is driven heavily by Epic Systems and state government technology offices, and Green Bay reflects the area's manufacturing and healthcare employer base.
Are there remote it service management jobs in Wisconsin?
Yes, and more than many IT roles. About 100% of it service management openings tied to Wisconsin are remote or hybrid as of September 2026, reflecting the desk-based and process-oriented nature of the work. Strategic and governance-focused responsibilities such as service reporting, vendor coordination, and process improvement are the most likely to be offered remotely, while roles tied to on-site service desk operations typically require a physical presence.
How can I get hired as a it service management in Wisconsin with little or no experience?
The most realistic entry path is starting as a service desk analyst or IT support specialist at a large Wisconsin employer, then building toward a management title over time. Organizations like Advocate Aurora Health, American Family Insurance, and state agency IT departments regularly bring on entry-level support staff who can grow within structured IT operations teams. Earning an ITIL Foundation certification before applying gives candidates a clear edge, and associate roles in incident coordination or IT operations bridge well into formal service management positions.
Where can I find and apply to it service management jobs in Wisconsin?
You can find and apply to it service management jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings from employers across the state. Find roles that match your experience and location, then apply directly to the ones that fit.
See All 7 IT Service Management Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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