Help Desk Analyst Jobs in Wisconsin
Help Desk Analyst jobs in Wisconsin are concentrated in Milwaukee, Madison, and Green Bay, where employers across healthcare, insurance, and state government consistently post openings at every level from entry-level tier-one support to senior systems analysts. Major Wisconsin employers with lasting hiring footprints in this role include Aurora Health Care, American Family Insurance, and Epic Systems, all of which maintain large IT support operations in the state. The most in-demand specialties are endpoint support, Active Directory administration, and ITSM ticketing platforms such as ServiceNow. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Help Desk Analyst jobs
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Are you passionate about end user technology and customer service? Do you enjoy working in a fast-paced IT environment? Menasha Corporation is seeking a highly motivated, innovative Service Desk Technical Analyst to provide phone, email, and onsite technical support and assist with corporate infrastructure projects. Under the general direction of the Senior Manager Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assisting the operational teams as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, and Anti-Virus and device management deployment.
Job Description
Major Responsibilities:
- Provides IT support for all Menasha locations (hardware, systems, teleconferencing, etc.)
- Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology.
- Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
- Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Security – Understand and assist with the tools and processes required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.
- Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
- Network Connectivity: Provides support for network connectivity or related network issues for the user community.
- Performs related duties and fulfills responsibilities as required. Position requiring in office support in Oconomowoc, WI four days a week.
Required Education / Experience / Skills:
- An advanced degree in Information Technology or related field and / or two (2), plus years of equivalent work experience.
- Experience supporting a hybrid remote work-from-home and in office workforce.
- Experience supporting Office 365 and identity management components.
- Additional Certifications such as MCP, A++, CompTIA A+ preferred.
- Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 11 laptops and some experience with Active Directory.
- Strong ability to quickly learn new information system technology
- Strong organization and multi‐tasking skills
- Strong analytical skills: ability to think big and scale quickly Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
Desired Qualifications:
- Knowledge of commercial enterprise-level tools and products to provide network services.
- Prior experience working in Helpdesk and/or server management roles
- Background working closely with IT admins and engineers in a corporate environment.
- Familiarity with Windows based server technologies
- Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
- Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers Comfort around Top Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
Travel:
- Up to 10%
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Are you passionate about end user technology and customer service? Do you enjoy working in a fast-paced IT environment? Menasha Corporation is seeking a highly motivated, innovative Service Desk Technical Analyst to provide phone, email, and onsite technical support and assist with corporate infrastructure projects. Under the general direction of the Senior Manager Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assisting the operational teams as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, and Anti-Virus and device management deployment.
Job Description
Major Responsibilities:
- Provides IT support for all Menasha locations (hardware, systems, teleconferencing, etc.)
- Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers including support of all meeting room technology.
- Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
- Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Security – Understand and assist with the tools and processes required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.
- Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
- Network Connectivity: Provides support for network connectivity or related network issues for the user community.
- Performs related duties and fulfills responsibilities as required. Position requiring in office support in Oconomowoc, WI four days a week.
Required Education / Experience / Skills:
- An advanced degree in Information Technology or related field and / or two (2), plus years of equivalent work experience.
- Experience supporting a hybrid remote work-from-home and in office workforce.
- Experience supporting Office 365 and identity management components.
- Additional Certifications such as MCP, A++, CompTIA A+ preferred.
- Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 11 laptops and some experience with Active Directory.
- Strong ability to quickly learn new information system technology
- Strong organization and multi‐tasking skills
- Strong analytical skills: ability to think big and scale quickly Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
Desired Qualifications:
- Knowledge of commercial enterprise-level tools and products to provide network services.
- Prior experience working in Helpdesk and/or server management roles
- Background working closely with IT admins and engineers in a corporate environment.
- Familiarity with Windows based server technologies
- Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
- Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers Comfort around Top Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with and responding to their needs; can craft approaches likely to be seen as appropriate and positive.
Travel:
- Up to 10%
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
See All 12 Help Desk Analyst Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Help Desk Analyst Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
What Wisconsin Employers Look For
The qualifications that appear most often in help desk analyst jobs across Wisconsin.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or CompTIA Network+ certification strongly preferred by most Wisconsin employers
- Hands-on experience troubleshooting Windows operating systems, Microsoft 365, and Active Directory
- Familiarity with ITSM or help desk ticketing platforms such as ServiceNow or Jira Service Management
- Strong written and verbal communication skills for end-user support and incident documentation
- Ability to support both on-site and remote users across multiple Wisconsin office locations
Help Desk Analyst Jobs in Wisconsin: Frequently Asked Questions
How do you become a help desk analyst in Wisconsin?
Most Wisconsin employers look for an associate or bachelor's degree in information technology or a closely related field, though some accept equivalent hands-on experience. There is no state-issued license required to work as a help desk analyst in Wisconsin. Earning vendor-neutral certifications such as CompTIA A+ strengthens any application significantly, and Wisconsin technical colleges including Madison College and Waukesha County Technical College offer IT support programs that align directly with entry-level hiring expectations.
Which companies hire help desk analysts in Wisconsin?
Wisconsin help desk analyst roles are posted by Axiom Technologies, SMARTMD, and Ironcore and others right now, based on current listings on Migrate Mate as of September 2026. Wisconsin's concentration of large healthcare systems, insurance carriers, and enterprise software firms means sustained, year-round demand rather than seasonal spikes.
Which Wisconsin cities have the most help desk analyst jobs?
Appleton, Antigo, and Verona have the most help desk analyst openings in Wisconsin. Milwaukee leads because of its dense concentration of healthcare networks, financial services firms, and corporate headquarters, while Madison draws heavily from state government agencies, the University of Wisconsin system, and Epic Systems, whose campus in nearby Verona anchors a significant cluster of IT support roles in the region.
Are there remote help desk analyst jobs in Wisconsin?
Yes, and more than most fields. About 33% of help desk analyst openings tied to Wisconsin are remote or hybrid as of September 2026, reflecting how much of the role involves phone, chat, and remote-desktop support rather than hands-on hardware work. The most remote-eligible positions tend to be tier-one and tier-two software support roles at insurance carriers and software companies, while roles requiring physical device management stay predominantly on-site.
How can I get hired as a help desk analyst in Wisconsin with little or no experience?
The most realistic entry path is an IT support internship or student help desk position through a Wisconsin technical college or university IT department, which regularly places graduates into full-time roles. Madison College, Milwaukee Area Technical College, and the University of Wisconsin campuses all run IT programs with employer partnerships. Large Wisconsin employers such as Epic Systems and Aurora Health Care hire IT associates through formal new-grad pipelines, and moving laterally from a desktop support technician or IT coordinator role is a common route that requires no prior help desk title.
Where can I find and apply to help desk analyst jobs in Wisconsin?
You can find and apply to help desk analyst jobs in Wisconsin on Migrate Mate, which lists current Wisconsin openings in one place. Search the roles that match your experience level and target city, then apply directly to the ones that fit your background.
See All 12 Help Desk Analyst Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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