IT Service Management Jobs in Tennessee
IT Service Management jobs in Tennessee are in steady demand, concentrated in healthcare IT, financial services technology, and state government modernization efforts, with openings ranging from entry-level service desk analysts through senior ITSM architects. Nashville, Memphis, and Knoxville lead hiring activity, anchored by established employers like HCA Healthcare, FedEx, and Tennessee Valley Authority, all of which maintain large internal IT organizations with ongoing service management needs. Roles focused on ITIL process implementation, ServiceNow administration, and IT operations governance are among the most sought-after specializations in the state. Find a role that fits below and apply directly.
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Position Summary
Resource Label Group (RLG) is seeking a Director, IT Portfolio & Product Management to take ownership of, mature, and scale the IT portfolio governance function that guides technology investment across the enterprise.
RLG launched its IT PMO in early 2026. Intake, stage-gate governance, and portfolio tracking are in place and are currently operated by an IT leadership committee. This role becomes the single accountable owner of that function. It will evolve the PMO from an IT-led discipline into an enterprise operating capability that supports ERP consolidation, data and analytics, cybersecurity, AI, and M&A integration across 28 locations.
The successful candidate will help move IT from a project-driven organization to a capability-driven, product-oriented one. That means establishing clear ownership and decision rights, defining success before work is funded, building an outcome-based multi-year roadmap, and giving executives a clear view of priorities, capacity, risks, and value delivered. The role governs the portfolio today and leads RLG's transition toward a product operating model over time.
What You'll Do
Portfolio Management & Governance
- Assume operational ownership of the existing IT PMO, including intake, stage gates, portfolio tracking, and executive reporting, and transition it from committee-run to role-owned.
- Lead enterprise technology portfolio planning, prioritization, and governance. Facilitate executive portfolio reviews, steering committees, and investment decisions, including a Business
- -IT Steering Council with the CIO, CFO, and business unit leaders.
- Establish accountable owners and decision rights for products, platforms, and initiatives across IT teams and business units.
- Maintain the initiative dependency map and portfolio risk register, and give leadership visibility into portfolio health, risks, dependencies, and resource constraints.
- Work with business-side transformation leadership to coordinate initiatives that span IT and the business, moving toward a single RLG PMO.
Outcome-Based Roadmap & Product Operating Model
- Own the integrated, multi-year enterprise technology roadmap, combining domain roadmaps into one sequenced, capacity-aware plan that links each investment to the business outcome it is meant to deliver.
- Maintain capability-based roadmaps across ERP, Data & Analytics, AI, Cybersecurity, Infrastructure, and Business Applications.
- Anchor prioritization and investment decisions in expected business value, not delivery activity alone.
- Introduce product and platform ownership practices that improve accountability, prioritization, and continuous value delivery, and lead RLG's phased transition toward a product operating model.
Problem Definition & Discovery Standards
- Own the enterprise method for problem definition and discovery: how business problems are framed, how desired outcomes are defined, and how solution options are evaluated before work reaches a delivery backlog.
- Lead discovery directly for major and cross-domain initiatives, working with business leaders, IT Business Partners, and Business Analysts to co-solve business problems, define outcomes, and evaluate solution options before work is committed to delivery.
- Build discovery capability in the Business Analyst team, developing BAs from requirements capture toward problem framing, outcome definition, and solution evaluation.
- Ensure every major initiative enters delivery with a clear problem statement, defined outcomes, and agreed success metrics.
Success Definition & Value Realization
- Require defined success metrics for every major investment before funding, recognizing that measures differ across delivery, operational management, and business execution.
- Establish benefits realization tracking that ties initiatives to business value and value-creation-plan (VCP) outcomes, and report on whether expected outcomes are achieved after go-live.
Demand, Capacity & Sourcing
- Own the enterprise prioritization and capacity process: cross-domain trade-offs, sequencing, and work sizing.
- Build and maintain an IT FTE capacity model that balances Run, Improve, and Transform work against finite internal, partner, and offshore resources.
- Provide build / buy / outsource input for each capability pillar, in partnership with IT leadership and vendor management.
- Drive transparency and discipline in prioritization decisions.
Change Management & Adoption
- Embed change management in every major initiative, including readiness assessments, business sponsors, and site-level change champions.
- Build and run the plant change champion network that supports ERP consolidation and other enterprise rollouts.
- Maintain an RLG-wide change calendar to coordinate deployments, maintenance, and transformation work and avoid conflicts.
- Run post-go-live adoption reviews to confirm that new systems and processes stick.
M&A Integration
- Own and evolve the IT M&A integration playbook, from the current minimum viable version to a repeatable, standardized integration model.
- Plan and govern IT integration work for new acquisitions so that each one reduces complexity rather than adding to it.
Coaching & Team Leadership
- Coach IT Business Partners, Business Analysts, and emerging product owners on product practices, including discovery, outcome definition, and prioritization, leading through influence while the role is an individual contributor.
- As the portfolio grows, build and lead a team of Project Managers and, over time, product-oriented roles.
Executive Planning & Decision Support
- Support annual planning, budgeting, and investment decisions.
- Provide executive-level reporting focused on outcomes, risks, trade-offs, and business value.
- Help leadership make informed decisions on priorities, sequencing, and funding.
How This Role Works With Others
- IT Business Partners own domain-level demand: they shape business needs, frame business needs in their domains and partner with this role on discovery, own business cases, and manage relationships with domain leaders. This role owns the enterprise view: cross-domain prioritization, capacity, sequencing, governance forums, and the integrated roadmap that combines Business Partner input.
- Business Analysts apply the enterprise discovery method and translate defined outcomes into delivery-ready requirements; this role coaches and develops their discovery skills.
- IT Delivery Leads and Vendors execute approved work against a stable, sequenced backlog.
- Director of Data & Analytics / Data Governance Council: data definitions and KPI ownership sit with the Data Governance Council. This role ensures data initiatives are prioritized and sequenced within the overall portfolio, and coordinates decisions between the two forums.
- Business Transformation Leadership: partner on initiatives that span IT and the business, and on the path to a single RLG PMO.
What We're Looking For
- 10+ years of experience in portfolio management, PMO leadership, product management, strategic planning, or enterprise technology transformation.
- Experience building or substantially maturing governance, prioritization, portfolio management, or PMO capabilities, ideally in an organization in transition.
- Hands-on ability: comfortable personally building roadmaps, capacity models, governance artifacts, and executive reporting, not only directing others to do so.
- Strong experience creating outcome-based technology roadmaps and managing competing priorities across a diverse portfolio.
- Practical experience with product operating model practices: problem discovery, outcome and success-metric definition, and product/platform ownership.
- Experience defining ownership and decision rights across matrixed teams and business units.
- Experience coaching analysts, business partners, or product owners in product practices.
- Demonstrated success leading organizational change and driving adoption of new systems, operating models, and governance processes, including at the site or plant level.
- Strong executive communication, facilitation, and stakeholder management skills.
- Experience supporting ERP, data, analytics, infrastructure, cybersecurity, or digital transformation initiatives.
- Preferred: experience in manufacturing, industrial, distribution, logistics, or private-equity-backed organizations; experience with M&A integration; exposure to multi-site ERP consolidation.
Ideal Candidate
We're looking for a builder who brings structure to environments with competing priorities, limited resources, and significant transformation goals. The ideal candidate can take a working but early-stage PMO and turn it into a scalable enterprise capability, while guiding the organization toward a product operating model that focuses IT on business value, and can earn credibility both in the executive room and on the plant floor.
Req Benefits:
Why work with us? Take a look at all we have to offer!
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental and Vision coverage
- Company Paid Short-Term Disability Insurance and Life Insurance Additional Benefits
- - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
- Excellent 401(k) retirement plan with generous company contribution
- We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
potential within our organization - We believe in rewarding our employees with performance-based salary increases
CLICK HERE to watch a video and learn more about us!
Additional Details :
Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
Position Summary
Resource Label Group (RLG) is seeking a Director, IT Portfolio & Product Management to take ownership of, mature, and scale the IT portfolio governance function that guides technology investment across the enterprise.
RLG launched its IT PMO in early 2026. Intake, stage-gate governance, and portfolio tracking are in place and are currently operated by an IT leadership committee. This role becomes the single accountable owner of that function. It will evolve the PMO from an IT-led discipline into an enterprise operating capability that supports ERP consolidation, data and analytics, cybersecurity, AI, and M&A integration across 28 locations.
The successful candidate will help move IT from a project-driven organization to a capability-driven, product-oriented one. That means establishing clear ownership and decision rights, defining success before work is funded, building an outcome-based multi-year roadmap, and giving executives a clear view of priorities, capacity, risks, and value delivered. The role governs the portfolio today and leads RLG's transition toward a product operating model over time.
What You'll Do
Portfolio Management & Governance
- Assume operational ownership of the existing IT PMO, including intake, stage gates, portfolio tracking, and executive reporting, and transition it from committee-run to role-owned.
- Lead enterprise technology portfolio planning, prioritization, and governance. Facilitate executive portfolio reviews, steering committees, and investment decisions, including a Business
- -IT Steering Council with the CIO, CFO, and business unit leaders.
- Establish accountable owners and decision rights for products, platforms, and initiatives across IT teams and business units.
- Maintain the initiative dependency map and portfolio risk register, and give leadership visibility into portfolio health, risks, dependencies, and resource constraints.
- Work with business-side transformation leadership to coordinate initiatives that span IT and the business, moving toward a single RLG PMO.
Outcome-Based Roadmap & Product Operating Model
- Own the integrated, multi-year enterprise technology roadmap, combining domain roadmaps into one sequenced, capacity-aware plan that links each investment to the business outcome it is meant to deliver.
- Maintain capability-based roadmaps across ERP, Data & Analytics, AI, Cybersecurity, Infrastructure, and Business Applications.
- Anchor prioritization and investment decisions in expected business value, not delivery activity alone.
- Introduce product and platform ownership practices that improve accountability, prioritization, and continuous value delivery, and lead RLG's phased transition toward a product operating model.
Problem Definition & Discovery Standards
- Own the enterprise method for problem definition and discovery: how business problems are framed, how desired outcomes are defined, and how solution options are evaluated before work reaches a delivery backlog.
- Lead discovery directly for major and cross-domain initiatives, working with business leaders, IT Business Partners, and Business Analysts to co-solve business problems, define outcomes, and evaluate solution options before work is committed to delivery.
- Build discovery capability in the Business Analyst team, developing BAs from requirements capture toward problem framing, outcome definition, and solution evaluation.
- Ensure every major initiative enters delivery with a clear problem statement, defined outcomes, and agreed success metrics.
Success Definition & Value Realization
- Require defined success metrics for every major investment before funding, recognizing that measures differ across delivery, operational management, and business execution.
- Establish benefits realization tracking that ties initiatives to business value and value-creation-plan (VCP) outcomes, and report on whether expected outcomes are achieved after go-live.
Demand, Capacity & Sourcing
- Own the enterprise prioritization and capacity process: cross-domain trade-offs, sequencing, and work sizing.
- Build and maintain an IT FTE capacity model that balances Run, Improve, and Transform work against finite internal, partner, and offshore resources.
- Provide build / buy / outsource input for each capability pillar, in partnership with IT leadership and vendor management.
- Drive transparency and discipline in prioritization decisions.
Change Management & Adoption
- Embed change management in every major initiative, including readiness assessments, business sponsors, and site-level change champions.
- Build and run the plant change champion network that supports ERP consolidation and other enterprise rollouts.
- Maintain an RLG-wide change calendar to coordinate deployments, maintenance, and transformation work and avoid conflicts.
- Run post-go-live adoption reviews to confirm that new systems and processes stick.
M&A Integration
- Own and evolve the IT M&A integration playbook, from the current minimum viable version to a repeatable, standardized integration model.
- Plan and govern IT integration work for new acquisitions so that each one reduces complexity rather than adding to it.
Coaching & Team Leadership
- Coach IT Business Partners, Business Analysts, and emerging product owners on product practices, including discovery, outcome definition, and prioritization, leading through influence while the role is an individual contributor.
- As the portfolio grows, build and lead a team of Project Managers and, over time, product-oriented roles.
Executive Planning & Decision Support
- Support annual planning, budgeting, and investment decisions.
- Provide executive-level reporting focused on outcomes, risks, trade-offs, and business value.
- Help leadership make informed decisions on priorities, sequencing, and funding.
How This Role Works With Others
- IT Business Partners own domain-level demand: they shape business needs, frame business needs in their domains and partner with this role on discovery, own business cases, and manage relationships with domain leaders. This role owns the enterprise view: cross-domain prioritization, capacity, sequencing, governance forums, and the integrated roadmap that combines Business Partner input.
- Business Analysts apply the enterprise discovery method and translate defined outcomes into delivery-ready requirements; this role coaches and develops their discovery skills.
- IT Delivery Leads and Vendors execute approved work against a stable, sequenced backlog.
- Director of Data & Analytics / Data Governance Council: data definitions and KPI ownership sit with the Data Governance Council. This role ensures data initiatives are prioritized and sequenced within the overall portfolio, and coordinates decisions between the two forums.
- Business Transformation Leadership: partner on initiatives that span IT and the business, and on the path to a single RLG PMO.
What We're Looking For
- 10+ years of experience in portfolio management, PMO leadership, product management, strategic planning, or enterprise technology transformation.
- Experience building or substantially maturing governance, prioritization, portfolio management, or PMO capabilities, ideally in an organization in transition.
- Hands-on ability: comfortable personally building roadmaps, capacity models, governance artifacts, and executive reporting, not only directing others to do so.
- Strong experience creating outcome-based technology roadmaps and managing competing priorities across a diverse portfolio.
- Practical experience with product operating model practices: problem discovery, outcome and success-metric definition, and product/platform ownership.
- Experience defining ownership and decision rights across matrixed teams and business units.
- Experience coaching analysts, business partners, or product owners in product practices.
- Demonstrated success leading organizational change and driving adoption of new systems, operating models, and governance processes, including at the site or plant level.
- Strong executive communication, facilitation, and stakeholder management skills.
- Experience supporting ERP, data, analytics, infrastructure, cybersecurity, or digital transformation initiatives.
- Preferred: experience in manufacturing, industrial, distribution, logistics, or private-equity-backed organizations; experience with M&A integration; exposure to multi-site ERP consolidation.
Ideal Candidate
We're looking for a builder who brings structure to environments with competing priorities, limited resources, and significant transformation goals. The ideal candidate can take a working but early-stage PMO and turn it into a scalable enterprise capability, while guiding the organization toward a product operating model that focuses IT on business value, and can earn credibility both in the executive room and on the plant floor.
Req Benefits:
Why work with us? Take a look at all we have to offer!
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental and Vision coverage
- Company Paid Short-Term Disability Insurance and Life Insurance Additional Benefits
- - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
- Excellent 401(k) retirement plan with generous company contribution
- We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
potential within our organization - We believe in rewarding our employees with performance-based salary increases
CLICK HERE to watch a video and learn more about us!
Additional Details :
Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
See All 6 IT Service Management Jobs in Tennessee
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Find IT Service Management JobsIT Service Management Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
IT Service Management Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in IT service management jobs across Tennessee.
- ITIL Foundation certification or higher required for most Tennessee service management roles
- Bachelor's degree in information technology, computer science, or a related field preferred
- Hands-on experience with ServiceNow, Remedy, or comparable ITSM platforms
- Demonstrated ability to manage incident, change, and problem management processes
- Strong communication skills for coordinating across IT teams and business stakeholders
- Experience supporting compliance frameworks common in Tennessee industries such as HIPAA or PCI-DSS
IT Service Management Jobs in Tennessee: Frequently Asked Questions
How do you become a it service management in Tennessee?
There is no state-issued license required to work in IT service management in Tennessee. Most employers expect a bachelor's degree in information technology or a related field alongside an ITIL Foundation certification, which demonstrates grounding in service lifecycle best practices. Candidates who add platform credentials such as ServiceNow Certified System Administrator strengthen their applications considerably. Tennessee's large healthcare IT sector means familiarity with HIPAA-governed environments is a consistent hiring advantage.
How much do IT service managements make in Tennessee?
IT service managements in Tennessee earn a median of about $158,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $98,380 for the lowest 10% to over $237,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Tennessee?
Employers hiring it service managements in Tennessee right now include GEODIS, AutoZone, and Dollar General, based on current listings on Migrate Mate as of November 2026. Tennessee's concentration of major healthcare networks, logistics companies, and state government agencies means demand stays consistent across both the private sector and public institutions.
Which Tennessee cities have the most it service management jobs?
Memphis, Tennessee, and Franklin are the Tennessee cities with the most IT service management openings. Nashville dominates because of its dense healthcare IT ecosystem and corporate headquarters presence, while Memphis benefits from large logistics and financial services operations, and Knoxville draws openings tied to the University of Tennessee system and Oak Ridge National Laboratory's extensive IT infrastructure needs.
How can I get hired as a it service management in Tennessee with little or no experience?
The most realistic entry path is a service desk analyst or IT support specialist role, which Tennessee employers like HCA Healthcare and state government agencies use as a direct pipeline into service management. Earning an ITIL Foundation certification before applying signals process knowledge even without years of experience. Community colleges across Tennessee offer IT support programs that align with these entry roles, and lateral moves from roles in technical support, IT operations, or help desk coordination are a common and recognized pathway into formal service management positions.
Where can I find and apply to it service management jobs in Tennessee?
You can find and apply to IT service management jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across the state's major hiring markets. Find roles that fit your experience and specialization and apply directly to the employers posting them.
See All 6 IT Service Management Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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