IT Service Management Jobs in Tennessee
IT Service Management jobs in Tennessee are in steady demand, concentrated in healthcare IT, financial services technology, and state government modernization efforts, with openings ranging from entry-level service desk analysts through senior ITSM architects. Nashville, Memphis, and Knoxville lead hiring activity, anchored by established employers like HCA Healthcare, FedEx, and Tennessee Valley Authority, all of which maintain large internal IT organizations with ongoing service management needs. Roles focused on ITIL process implementation, ServiceNow administration, and IT operations governance are among the most sought-after specializations in the state. Find a role that fits below and apply directly.
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Business Analyst & Project Management Intern
This full-time internship will run from May 24 through July 31, 2027, and will be based at SERVPRO Corporate Headquarters in Gallatin, Tennessee. The position pays $20.00 per hour. Please note that housing, relocation assistance, and other accommodations are not provided by the Company.
Job Summary
The Business Analyst & Project Management Intern's goal is to understand day-to-day operations within SERVPRO and IT. Through interning with our Product team, the intern will obtain an understanding of the business side of IT with the team of business analysts and project managers. This opportunity will provide the opportunity to gain hands-on experience and develop a strong foundation in business product support, requirements documentation, stakeholder engagement, basic project management, and release management. The BA/PM Intern will work closely with experienced professionals who are committed to their growth and development.
You will
- Participate in weekly intern activies as scheduled and assigned.
- Attend team meetings and department events.
- Shadow experienced employees to learn business operations.
- Assist with department projects and initiatives.
- Assist in documenting requirements for smaller enhancements.
- Support process improvement initiatives.
- Participate in special projects assigned by supervisors.
You have
- Excellent written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- A proactive and creative mindset, with a willingness to learn and contribute new ideas.
- Strong attention to detail and accuracy in all aspects of work.
- Ability to work independently as well as collaboratively in a team environment.
Education
- High School diploma or equivalent is required.
- Must be a current Junior or Senior enrolled in college, pursuing an undergraduate degree in Data & Analytics, Data Science, Applied AI or a related field.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Business Analyst & Project Management Intern
This full-time internship will run from May 24 through July 31, 2027, and will be based at SERVPRO Corporate Headquarters in Gallatin, Tennessee. The position pays $20.00 per hour. Please note that housing, relocation assistance, and other accommodations are not provided by the Company.
Job Summary
The Business Analyst & Project Management Intern's goal is to understand day-to-day operations within SERVPRO and IT. Through interning with our Product team, the intern will obtain an understanding of the business side of IT with the team of business analysts and project managers. This opportunity will provide the opportunity to gain hands-on experience and develop a strong foundation in business product support, requirements documentation, stakeholder engagement, basic project management, and release management. The BA/PM Intern will work closely with experienced professionals who are committed to their growth and development.
You will
- Participate in weekly intern activies as scheduled and assigned.
- Attend team meetings and department events.
- Shadow experienced employees to learn business operations.
- Assist with department projects and initiatives.
- Assist in documenting requirements for smaller enhancements.
- Support process improvement initiatives.
- Participate in special projects assigned by supervisors.
You have
- Excellent written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- A proactive and creative mindset, with a willingness to learn and contribute new ideas.
- Strong attention to detail and accuracy in all aspects of work.
- Ability to work independently as well as collaboratively in a team environment.
Education
- High School diploma or equivalent is required.
- Must be a current Junior or Senior enrolled in college, pursuing an undergraduate degree in Data & Analytics, Data Science, Applied AI or a related field.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
See All 6 IT Service Management Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
IT Service Management Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Tennessee Employers Look For
The qualifications that appear most often in IT service management jobs across Tennessee.
- ITIL Foundation certification or higher required for most Tennessee service management roles
- Bachelor's degree in information technology, computer science, or a related field preferred
- Hands-on experience with ServiceNow, Remedy, or comparable ITSM platforms
- Demonstrated ability to manage incident, change, and problem management processes
- Strong communication skills for coordinating across IT teams and business stakeholders
- Experience supporting compliance frameworks common in Tennessee industries such as HIPAA or PCI-DSS
IT Service Management Jobs in Tennessee: Frequently Asked Questions
How do you become a it service management in Tennessee?
There is no state-issued license required to work in IT service management in Tennessee. Most employers expect a bachelor's degree in information technology or a related field alongside an ITIL Foundation certification, which demonstrates grounding in service lifecycle best practices. Candidates who add platform credentials such as ServiceNow Certified System Administrator strengthen their applications considerably. Tennessee's large healthcare IT sector means familiarity with HIPAA-governed environments is a consistent hiring advantage.
How much do IT service managements make in Tennessee?
IT service managements in Tennessee earn a median of about $158,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $98,380 for the lowest 10% to over $237,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Tennessee?
Employers hiring it service managements in Tennessee right now include GEODIS, Humana, and AutoZone, based on current listings on Migrate Mate as of September 2026. Tennessee's concentration of major healthcare networks, logistics companies, and state government agencies means demand stays consistent across both the private sector and public institutions.
Which Tennessee cities have the most it service management jobs?
Brentwood, Tennessee, and Memphis are the Tennessee cities with the most IT service management openings. Nashville dominates because of its dense healthcare IT ecosystem and corporate headquarters presence, while Memphis benefits from large logistics and financial services operations, and Knoxville draws openings tied to the University of Tennessee system and Oak Ridge National Laboratory's extensive IT infrastructure needs.
Are there remote it service management jobs in Tennessee?
Yes, and more than most fields. About 100% of IT service management openings tied to Tennessee are remote or hybrid as of September 2026, reflecting the desk-based and coordination-heavy nature of the work. Roles centered on ITSM platform administration, process governance, and reporting tend to offer the most location flexibility, while positions requiring hands-on data center or on-site support remain primarily in-office.
How can I get hired as a it service management in Tennessee with little or no experience?
The most realistic entry path is a service desk analyst or IT support specialist role, which Tennessee employers like HCA Healthcare and state government agencies use as a direct pipeline into service management. Earning an ITIL Foundation certification before applying signals process knowledge even without years of experience. Community colleges across Tennessee offer IT support programs that align with these entry roles, and lateral moves from roles in technical support, IT operations, or help desk coordination are a common and recognized pathway into formal service management positions.
Where can I find and apply to it service management jobs in Tennessee?
You can find and apply to IT service management jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across the state's major hiring markets. Find roles that fit your experience and specialization and apply directly to the employers posting them.
See All 6 IT Service Management Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find IT Service Management Jobs