Help Desk Analyst Jobs in Tennessee
Help Desk Analyst jobs in Tennessee are consistently active, with strong demand from healthcare systems, state government agencies, and financial services firms that anchor the state's technology workforce. Nashville, Memphis, and Knoxville are the primary hiring markets, where employers like HCA Healthcare, FedEx, and Tennessee Valley Authority regularly seek help desk talent at entry through senior tiers. The most in-demand specialties are ITSM ticketing systems, Active Directory administration, and remote desktop support. Find a role that fits below and apply directly.
Find Help Desk Analyst JobsOverview
Showing 5 of 9+ Help Desk Analyst jobs
is accepting applications for the following position:
Help Desk Technician
Campus : Smyrna
Position numbers : B99576
Salary : $33,645-$36,645
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.
General Function:
Serves as the first point of contact for all users seeking technical assistance.
Minimum Qualifications:
High School diploma and one year of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis or industry certifications.
Preferred Qualifications:
Associate Degree earned from a regionally accredited institution in a related program and one year of experience working in a technology related field.
Major Duties and Responsibilities:
Provide first line of technical support and assistance to the Motlow community.
Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best course of action based on the issue and details provided by the users. Escalate unresolved issues to the next level of support personnel.
Assist with general technical support for all Motlow devices.
Maintain proper inventory of all technology assets.
Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
Assist with technology setup for new hires, office moves, and additions including but not limited to user accounts, phone extensions, network connectivity, etc.
Other duties as assigned
Knowledge, Skills and Abilities:
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Ability to establish and maintain effective professional relationships with students, colleagues and other stakeholders
Knowledge of customer service principles and practices and the ability to effectively apply them in the higher education environment
Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
Must be able to lift and move items weighing up to 25 pounds.
To ensure consideration, interested applicants must submit an application and resume online with application submission.
Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1545, TDD (931 393-1621)
E-mail; jobs@mscc.edu
Website: www.mscc.edu
Motlow College is an EEO/Title VI/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
is accepting applications for the following position:
Help Desk Technician
Campus : Smyrna
Position numbers : B99576
Salary : $33,645-$36,645
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.
General Function:
Serves as the first point of contact for all users seeking technical assistance.
Minimum Qualifications:
High School diploma and one year of experience working in a technology related field. Additional related post-secondary education can be substituted for the required experience on a year for year basis or industry certifications.
Preferred Qualifications:
Associate Degree earned from a regionally accredited institution in a related program and one year of experience working in a technology related field.
Major Duties and Responsibilities:
Provide first line of technical support and assistance to the Motlow community.
Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best course of action based on the issue and details provided by the users. Escalate unresolved issues to the next level of support personnel.
Assist with general technical support for all Motlow devices.
Maintain proper inventory of all technology assets.
Support documentation of knowledgebase, while properly recording events, problems, and resolutions in ITSM platform.
Assist with technology setup for new hires, office moves, and additions including but not limited to user accounts, phone extensions, network connectivity, etc.
Other duties as assigned
Knowledge, Skills and Abilities:
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Ability to establish and maintain effective professional relationships with students, colleagues and other stakeholders
Knowledge of customer service principles and practices and the ability to effectively apply them in the higher education environment
Working knowledge of technology equipment to include hardware repair, software installation, troubleshooting and diagnostic skills.
Must be able to lift and move items weighing up to 25 pounds.
To ensure consideration, interested applicants must submit an application and resume online with application submission.
Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1545, TDD (931 393-1621)
E-mail; jobs@mscc.edu
Website: www.mscc.edu
Motlow College is an EEO/Title VI/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
See All 9 Help Desk Analyst Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Help Desk Analyst Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Tennessee Employers Look For
The qualifications that appear most often in help desk analyst jobs across Tennessee.
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred
- Experience supporting Windows operating systems and Microsoft 365 environments
- Proven ability to troubleshoot hardware, software, and network connectivity issues
- Familiarity with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Strong verbal and written communication skills for end-user support interactions
- Associate or bachelor's degree in information technology, computer science, or a related field
Help Desk Analyst Jobs in Tennessee: Frequently Asked Questions
How do you become a help desk analyst in Tennessee?
Most Tennessee employers hire help desk analysts who hold an associate or bachelor's degree in information technology or a closely related field, though many will accept equivalent hands-on experience. Tennessee has no state-issued license for this role, so industry certifications carry the most weight. CompTIA A+ is the recognized entry credential across the state, and many Nashville and Knoxville employers also look for CompTIA Network+ or Microsoft certifications before extending an offer.
Which companies hire help desk analysts in Tennessee?
Companies currently hiring help desk analysts in Tennessee include Altar'd State, Unbound Digital, and Highland Ventures, per current listings on Migrate Mate as of November 2026. Tennessee's large healthcare and logistics sectors mean that hospital systems, managed IT service providers, and distribution-focused enterprises are among the most consistent sources of help desk openings across the state.
Which Tennessee cities have the most help desk analyst jobs?
Nashville, Smyrna, and Memphis lead Tennessee in help desk analyst openings. Nashville dominates because of its dense concentration of healthcare headquarters, insurance companies, and state government IT departments, while Memphis generates steady demand from logistics and supply chain firms, and Knoxville draws openings from the University of Tennessee system and regional energy sector employers.
Are there remote help desk analyst jobs in Tennessee?
Yes, and more than most fields, since help desk work is desk-based and conducted almost entirely through ticketing systems and remote desktop tools. About 33% of help desk analyst openings tied to Tennessee are remote or hybrid as of November 2026, reflecting broad employer comfort with distributed support teams. Tier-1 general support and IT service desk roles are the positions most frequently offered as fully remote.
How can I get hired as a help desk analyst in Tennessee with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to Tier-1 help desk or IT support specialist roles at Tennessee's large managed service providers and healthcare systems, which regularly hire candidates without prior IT employment. HCA Healthcare and state agency IT divisions in Nashville run structured technology onboarding programs that have placed candidates from adjacent customer service and call center roles. Building a home lab, contributing to an open-source project, or completing a Tennessee College of Applied Technology IT program also gives hiring managers something concrete to evaluate beyond a resume.
Where can I find and apply to help desk analyst jobs in Tennessee?
You can find and apply to help desk analyst jobs in Tennessee on Migrate Mate, which lists current openings across the state. Search the listings, find roles that fit your experience and location, and apply directly to the employers posting them.
See All 9 Help Desk Analyst Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs