Senior IT Support Specialist Jobs in Tennessee
Senior IT Support Specialist jobs in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where healthcare systems, financial services firms, and state government agencies drive consistent demand for senior-level technical talent. Major employers with an established presence in Tennessee, including HCA Healthcare, FedEx, and Tennessee Valley Authority, regularly seek senior it support specialists with strengths in enterprise desktop support, network troubleshooting, and endpoint security management. The market rewards candidates who combine hands-on infrastructure experience with strong service desk leadership. Find a role that fits below and apply directly.
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Showing 5 of 13+ Senior IT Support Specialist jobs
Victory Technology is a small, Knoxville-based IT and cybersecurity company. We support title companies and other small businesses across the Southeast and beyond, and a big part of our work is helping protect them against phishing, which is where a lot of wire fraud starts.
We're looking for someone early in their IT career who is hungry to learn and cares a lot about doing right by the people they support. You'll learn from experienced technicians, own your tickets start to finish, and be part of a small team where your work gets noticed.
This job is a good fit if you
- Are curious by nature and like figuring out how things work
- Hate leaving a client waiting, and follow up without being asked
- Would rather fix the root cause than just close the ticket
- Take feedback well and want to be coached
It's probably not a fit if "good enough" is good enough for you. Our clients count on us to be fast and thorough, and we hold ourselves to that every day.
What a typical week looks like
- Working help desk tickets and seeing them through to resolution
- Supporting Windows and Mac users remotely and on-site (desktops, laptops, printers, phones)
- Setting up users, licenses and permissions in Microsoft 365
- Deploying and managing devices and software
- Troubleshooting network issues, including firewalls and Wi-Fi
- Helping respond to phishing reports and security alerts
- Documenting fixes in our knowledge base
What we're looking for
- Some hands-on IT experience. Help desk, internships, or a degree or certificate program all count.
- Comfortable with Windows 11 and Mac
- Familiar with Microsoft 365
- Basic networking knowledge (IP, DNS, DHCP)
- Can explain tech clearly to people who aren't technical
- Organized, reliable, and able to manage your own time
- Valid driver's license and reliable transportation for on-site visits
Nice to have
- Experience with an RMM or ticketing system
- Experience with device management or business networking
- CompTIA A+, Network+, or Microsoft certifications (or working toward one)
Why work here
- You'll learn directly from our senior technicians, with real room to grow into higher-tier work
- Hands-on security experience most help desk jobs never touch
- Small team, real responsibility, no red tape
- 401(k) with match, health, dental, vision, PTO, parental leave, and professional development assistance
Schedule and pay
- Full-time, in person at our Knoxville office during our 8 to 5 business hours
- Occasional after-hours work through an on-call rotation, paid at overtime
- $50,000 to $55,000 per year
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- What's something tech-related you taught yourself recently, and why?
- In your own words, what does great support look like to a client?
- Are you able to take part in an on-call rotation for occasional after-hours work (paid at overtime)?
- Do you have a valid driver's license and reliable transportation for on-site visits?
Work Location: In person
Victory Technology is a small, Knoxville-based IT and cybersecurity company. We support title companies and other small businesses across the Southeast and beyond, and a big part of our work is helping protect them against phishing, which is where a lot of wire fraud starts.
We're looking for someone early in their IT career who is hungry to learn and cares a lot about doing right by the people they support. You'll learn from experienced technicians, own your tickets start to finish, and be part of a small team where your work gets noticed.
This job is a good fit if you
- Are curious by nature and like figuring out how things work
- Hate leaving a client waiting, and follow up without being asked
- Would rather fix the root cause than just close the ticket
- Take feedback well and want to be coached
It's probably not a fit if "good enough" is good enough for you. Our clients count on us to be fast and thorough, and we hold ourselves to that every day.
What a typical week looks like
- Working help desk tickets and seeing them through to resolution
- Supporting Windows and Mac users remotely and on-site (desktops, laptops, printers, phones)
- Setting up users, licenses and permissions in Microsoft 365
- Deploying and managing devices and software
- Troubleshooting network issues, including firewalls and Wi-Fi
- Helping respond to phishing reports and security alerts
- Documenting fixes in our knowledge base
What we're looking for
- Some hands-on IT experience. Help desk, internships, or a degree or certificate program all count.
- Comfortable with Windows 11 and Mac
- Familiar with Microsoft 365
- Basic networking knowledge (IP, DNS, DHCP)
- Can explain tech clearly to people who aren't technical
- Organized, reliable, and able to manage your own time
- Valid driver's license and reliable transportation for on-site visits
Nice to have
- Experience with an RMM or ticketing system
- Experience with device management or business networking
- CompTIA A+, Network+, or Microsoft certifications (or working toward one)
Why work here
- You'll learn directly from our senior technicians, with real room to grow into higher-tier work
- Hands-on security experience most help desk jobs never touch
- Small team, real responsibility, no red tape
- 401(k) with match, health, dental, vision, PTO, parental leave, and professional development assistance
Schedule and pay
- Full-time, in person at our Knoxville office during our 8 to 5 business hours
- Occasional after-hours work through an on-call rotation, paid at overtime
- $50,000 to $55,000 per year
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- What's something tech-related you taught yourself recently, and why?
- In your own words, what does great support look like to a client?
- Are you able to take part in an on-call rotation for occasional after-hours work (paid at overtime)?
- Do you have a valid driver's license and reliable transportation for on-site visits?
Work Location: In person
See All 13 Senior IT Support Specialist Jobs in Tennessee
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Find JobsSenior IT Support Specialist Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Tennessee.
- CompTIA A+, Network+, or Security+ certification recognized by Tennessee employers
- Five or more years of hands-on IT support experience in enterprise environments
- Proficiency with Windows and macOS enterprise desktop administration and Active Directory
- Experience supporting ticketing systems such as ServiceNow, Remedy, or Jira Service Management
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Ability to mentor junior technicians and lead a support team during escalations
Senior IT Support Specialist Jobs in Tennessee: Frequently Asked Questions
How do you become a senior it support specialist in Tennessee?
Tennessee does not issue a state license for IT support roles, so the path runs through education and industry credentials. Most senior it support specialist positions in Tennessee require a bachelor's degree in information technology, computer science, or a related field, along with certifications such as CompTIA A+, Network+, or Microsoft certifications. Candidates typically progress from help desk or desktop support roles, building experience with enterprise environments before moving into senior-level positions.
Which companies hire senior it support specialists in Tennessee?
Tennessee senior it support specialist roles are posted by National Seating & Mobility, Card Monroe, and Malibu Boats and others right now, based on current listings on MigrateAte as of November 2026. Tennessee's concentration of large healthcare networks, logistics companies, and state government agencies makes it a consistently active market for senior IT talent.
Which Tennessee cities have the most senior it support specialist jobs?
Chattanooga, Knoxville, and Loudon account for the largest share of senior it support specialist openings in Tennessee. Nashville leads because of its dense concentration of healthcare headquarters, financial services firms, and corporate campuses, while Memphis benefits from major logistics and distribution employers, and Knoxville draws demand from the University of Tennessee system and nearby federal research facilities including Oak Ridge National Laboratory.
Are there remote senior it support specialist jobs in Tennessee?
Yes, but they're less common than in purely desk-based roles, because senior it support specialists are often needed on-site to handle hardware, infrastructure, and escalation work. About 50% of senior it support specialist openings tied to Tennessee are remote or hybrid as of November 2026. The portions of the role most likely to go remote include tier-two software support, remote desktop troubleshooting, and IT service desk coordination.
How can I get hired as a senior it support specialist in Tennessee with little or no experience?
The most realistic entry path is starting in a help desk or IT technician role and building toward the senior level. Large Tennessee employers such as HCA Healthcare and state agencies regularly hire entry-level IT support staff and promote from within. Earning CompTIA A+ or a Microsoft certification before applying gives candidates a clear edge. Adjacent roles like desktop support technician, systems administrator trainee, or IT coordinator at Tennessee universities or healthcare systems are common stepping stones.
Where can I find and apply to senior it support specialist jobs in Tennessee?
Migrate Mate lists current senior it support specialist openings in Tennessee pulled from active employer postings. Search the Tennessee listings, find roles that match your background and location, and apply directly to the employer. No sign-up is required to view open positions.
See All 13 Senior IT Support Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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