Mid Level Technical Support Jobs
Mid level technical support jobs call for engineers who own complex issues end to end, guide junior team members through escalations, and make diagnostic decisions without waiting for direction. Across on-site, hybrid, and remote settings, openings concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, with LangChain, Fortinet, and Spinnaker Support hiring at this level now.
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Technical Support Engineer 2 – Dell & Nvidia AI Networking
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas or Oklahoma City, Oklahoma.
What you’ll achieve
As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.
Responsibilities
You will:
- Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
- Comprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
- During Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other LoBs etc.
- Contribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)
Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment
- Extensive knowledge of Networking AI Solutions – Datacenter and Edge, Knowledge on Cloud Computing, Open Networking, SD-WAN concepts, and the fundamentals of Linux
- Expertise on all core networking technologies, namely Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and familiarity with advanced & emerging technologies like BGP, VxLAN, EVPN
- Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations
- Experience working in highly technical, highly complex enterprise customer environments
Desirable Requirements
- CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
- RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $69,840 - $96,030.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Technical Support Engineer 2 – Dell & Nvidia AI Networking
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas or Oklahoma City, Oklahoma.
What you’ll achieve
As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.
Responsibilities
You will:
- Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
- Comprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
- During Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other LoBs etc.
- Contribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)
Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment
- Extensive knowledge of Networking AI Solutions – Datacenter and Edge, Knowledge on Cloud Computing, Open Networking, SD-WAN concepts, and the fundamentals of Linux
- Expertise on all core networking technologies, namely Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and familiarity with advanced & emerging technologies like BGP, VxLAN, EVPN
- Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations
- Experience working in highly technical, highly complex enterprise customer environments
Desirable Requirements
- CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
- RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $69,840 - $96,030.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
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Who's Hiring
Top Industries Hiring
- Technology & Software25
- Manufacturing5
- Consulting & Professional Services4
- Insurance2
- Staffing & Recruiting2
Mid Level Technical Support Jobs: Frequently Asked Questions
How do I get a mid level technical support job?
Position yourself around ownership, not just task completion. Highlight complex issues you resolved independently, any informal mentoring you did, and systems or processes you improved. In your resume and interviews, show that you go beyond fixing tickets to understanding root causes and preventing repeat incidents. Employers hiring at this level want someone who reduces escalations, not just closes them.
Which companies hire mid level technical supports?
Companies hiring mid level technical supports right now include LangChain, Fortinet, and Spinnaker Support, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of organizations, from scaling technology companies to established enterprises modernizing their support operations.
Are there remote mid level technical support jobs?
Yes, and remote availability at this level is strong. About 37% of mid level technical support openings are remote or hybrid as of November 2026, reflecting how many organizations have normalized distributed support teams. Mid level candidates are attractive for remote roles because employers trust them to work with less direct oversight.
How do I move up to a mid level technical support role?
Moving from entry level into mid level takes deliberate skill building over time. Focus on deepening your technical knowledge in the systems your team relies on most, and look for chances to take ownership of recurring problems rather than just responding to them. Demonstrating measurable impact, such as reducing resolution times or improving documentation, signals readiness for mid level responsibilities.
Which industries hire the most mid level technical supports?
Mid Level technical support roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products and platforms require experienced support professionals who can handle complex technical environments and serve demanding user bases reliably.