IT Technical Support Jobs in New Mexico

INTRODUCTION

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

WHY DOES THE JOB EXIST?

The Senior Information Technologies (IT) Application SharePoint Developer will:

• Independently perform complex assignments requiring the creation or enhancement of applications, processes, and technical solutions.
• Contribute to all phases of the project lifecycle, including systems analysis, design, development, and implementation.
• Serve as a liaison between client partners, IT teams, project managers, and other stakeholders to support planning and delivery of software solutions.

HOW DOES IT GET DONE?

The Senior IT Application SharePoint Developer is responsible for:

• Proposing, conceptualizing, designing, implementing, and developing solutions for complex enterprise-level applications across multiple technical environments and business domains.
• Configuring, customizing, and maintaining COTS and cloud-based platforms (e.g., Monday.com, Oracle, AWS) while managing full system lifecycle activities including installation, backup, recovery, security, clustering, and utilization standards.
• Ensuring application security, validation, testing, and implementation while developing, executing, and documenting test plans and maintaining test environments.
• Analyzing existing systems through gap analysis and performance reviews to identify optimization opportunities and recommend feasible technical solutions.
• Collaborating closely with architects to align system designs with IT's long-term strategy and organizational goals.
• Leading or contributing to project planning activities by providing development estimates, operational requirements, and realistic timelines.
• Assessing client and business needs using structured requirements, gathering processes and analyzing operations to identify strengths, weaknesses, and improvement opportunities.
• Creating and communicating business requirements, functional specifications, technical documentation, and system change records.
• Reviewing technical design specifications and providing guidance, mentorship, and leadership to junior analysts and developers; serving as project or team lead when needed.
• Supporting continuity and disaster recovery planning by identifying risks, developing mitigation strategies, and assisting in disaster recovery plan development with service providers.
• Developing user guides, training materials, reports, and presentations for stakeholders and senior leadership.
• Participating in long-term strategic planning initiatives to support organizational growth and technology evolution.

WHO ARE THE CUSTOMERS?

Heath Care Authority (HCA) and other state Agencies.

MINIMUM QUALIFICATION

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and three (3) years of experience in software programming. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.

EMPLOYMENT REQUIREMENTS

• Must possess and maintain a valid Driver's License.
• Must obtain a Defensive Driving Certification.
• Employment is subject to a pre-employment criminal background investigation and is conditional pending results.

WORKING CONDITIONS

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage. Travel statewide is required.

SUPPLEMENTAL INFORMATION

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Agency Contact Information: Theresa Romero, (505) 394-2977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.