Learning Experience Designer Jobs in Massachusetts

Overview:

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.”

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.

Role Summary

At Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The National Director, Employee Experience & Culture plays a pivotal role in bringing this belief to life. This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As a national leader, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring.

From creating unforgettable first-year experiences to amplifying employee voice and designing moments that matter, you will ensure every employee feels valued, connected, and inspired. You will lead with passion, act with integrity, and deliver with a deep sense of care, bringing energy and creativity to everything you do.

The role blends strategy and execution, building scalable programs that enhance well-being, strengthen culture through engagement and employee voice strategy and create consistency across locations. Success requires strong cross-functional collaboration, operational excellence, and continuous innovation.

This role requires an on-site presence 4 days a week in our amazing Boston office - which offers free parking, a free on-site gym and cafeteria and other perks that make for a great culture and unique employee experience!

Responsibilities:

Lead with Passion: Strategy & Experience Design

- Partner with the VP, Talent Strategy & Experience to define and execute a bold, enterprise-wide employee experience strategy.
- Design and continuously enhance the employee journey, from Year One onboarding to ongoing engagement and culture-building moments.
- Serve as a champion for employee voice, building listening strategies that translate feedback into meaningful, visible action.

Create Memorable Moments: Culture, Events & Community

- Lead the strategy and evolution of Team Suffolk, fostering connection, community, and pride across the organization.
- Design and deliver high-impact events, celebrations, and experiences that bring our culture to life.
- Collaborate with Corporate Engagement and Community Giving teams to create purposeful, community-driven experiences.
- Ensure every experience reflects our commitment to professionalism, inclusion, and excellence.

Deliver with Integrity: Consistency & Operational Excellence

- Establish a consistent, high-quality employee experience across all geographies, ensuring equity and alignment.
- Develop playbooks, standards, and scalable solutions that enable seamless execution nationwide.
- Manage the Employee Experience budget responsibly, balancing innovation with efficiency and impact.

Elevate with Care: Employee Support & Partnerships

- Build and maintain partnerships with vendors, service providers, and organizations to enhance employee offerings nationally.
- Collaborate closely with Lifestyle Management & Relocation teams to ensure best-in-class resources and offerings across all markets.
- Partner with organizations to help enhance employee experiences through connection and community events.

Drive Engagement Through Insights

- Lead employee listening strategies (surveys, focus groups, listening sessions, BRG partnerships) and collaborate with HR Business Partners to translate insights into action plans.
- Monitor and report on key employee experience metrics, continuously improving programs based on data and feedback.

Recognize & Celebrate Hard Work

- Lead and evolve Suffolk’s Rewards & Recognition programs, increasing participation and enhancing impact.
- Bring creativity and energy to how we celebrate achievements, reinforcing a culture of appreciation and hard work.

Build & Inspire High-Performing Teams

- Build, lead, and grow a high-performing Employee Experience team across regions.
- Foster a culture of collaboration, accountability, and continuous improvement grounded in Suffolk’s values.
- Act as a visible Culture Ambassador, influencing leaders and teams across the organization.

Qualifications

- Bachelor’s degree in Business Administration, Human Resources, Hospitality Management, or related field.
- 7-10+ years of progressive experience in employee services, concierge support, office administration, HR, event planning, hospitality, or related field, including leadership experience.
- Proven ability to lead teams and manage complex programs at scale across multiple locations.
- Strong event planning expertise, with a passion for creating engaging, high-quality experiences.
- Exceptional project management skills, highly organized, detail-oriented, and able to manage multiple priorities with excellence.
- Excellent interpersonal and communication skills, with a service-first, hospitality-driven mindset rooted in caring and professionalism.
- Highly collaborative, adaptable, and team-oriented, with the ability to influence across functions and levels.
- Proficiency in Microsoft Office Suite and HR/administrative systems.
- Demonstrated ability to handle confidential information with integrity and discretion.
- Willingness to travel as needed to support national programs and onsite experiences.

What Success Looks Like

- Employees feel a deep sense of connection, pride, and belonging at Suffolk.
- Experiences are consistent, high-quality, and reflective of our values across every location.
- Leaders and teams actively engage in and champion culture and experience initiatives.
- Suffolk is widely recognized as a best-in-class place to work, known for how it cares for and invests in its people.

Working Conditions:

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement:

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information:

The expected salary range for this position (Director, Employee Experience & Culture) in US-MA-Boston is between $160,000 and $220,000 USD. This represents the typical salary range for this position and is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy. Salary ranges may differ by geography and are reviewed regularly to reflect market trends.