Manager Client Experience Jobs in New Mexico

INTRODUCTION

Sodexo is seeking a Resident Experience Manager 3 (Associate Director of Residential Education) for New Mexico State University located in Las Cruces, NM. NMSU.

The Associate Director of Residential Education is a full-time, professional leadership position managed by Sodexo Campus Services and embedded directly within NMSU’s Department of Housing and Residential Life. Reporting to the Director, this role is one of three Associate Directors who collectively manage our housing program. Our leadership structure is broken down into three distinct areas:
- One Associate Director manages housing assignments, business operations, and our core database systems.
- One Associate Director oversees and has ownership of the first-year residential experience.
- This Associate Director manages the strategic planning and community oversight of our upper-class, family, veteran, non-traditional, and affiliate housing populations across campus.

The Associate Director directly manages a team of professional, live-in Residence Directors and has indirect oversight of roughly 34 Resident Assistants and Resident Activities Planners. This position balances a student-first philosophy with Sodexo's operational standards, focusing heavily on facility partnerships, curriculum implementation, student conduct, and campus-wide collaboration.

Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining us at one of our campus sites enables you to positively influence college students' well-being and create a healthy learning environment.

Incentives: Relocation Assistance

ROLE AND RESPONSIBILITIES

What You'll Do:
- Personnel Management & Team Development (35%)
- Operational & Facilities Collaboration (25%)
- Community Development & Curriculum Design (15%)
- Crisis Intervention & Escalated Response (15%)
- Institutional Leadership & Service (10%)

WHAT WE OFFER

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

BASIC QUALIFICATIONS

Required Qualifications

- Education: Master’s degree in Higher Education Administration, Student Personnel, Counseling, Human Resources, Business Administration, or a closely related field; or an equivalent combination of education and supplementary professional experience.
- Experience: Minimum of 5 years of progressive, full-time professional experience within university housing or residential life operations.
- Supervision: A proven track record of supervising staff and managing high-volume student staff engagement strategies.
- Crisis & Conduct: Direct experience managing student conduct systems, handling emergency response, and navigating escalated parent or stakeholder concerns.

PREFERRED QUALIFICATIONS

- Specific experience managing apartment-style, single-family, or non-traditional/family housing environments, including direct facilities tracking or occupancy transition management.
- Experience working within public-private partnerships or contract-managed higher education environments.

WHO WE ARE

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

QUALIFICATIONS & REQUIREMENTS

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years