Senior Level Member Service Representative Jobs
Senior level member service representative jobs call for professionals who set service standards, own complex member outcomes, and guide junior staff through escalations and process improvement. Openings are concentrated across Insurance, with a mix of on-site, remote, and hybrid settings, and employers like State Farm and Planet Fitness hiring at this level now.
Find JobsOverview
Open roles6
Top stateMissouri
Top employerState Farm
Top cityBelton, MO
Top industryInsurance
Companies hiring2
Showing 5 of 6+ Senior Level Member Service Representative jobs
Customer Service Representative - State Farm Agent Team Member
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Added 5mo ago
State Farm
Customer Service Representative - State Farm Agent Team Member
Inglewood, California
Added 5mo ago
Customer Service Representative - State Farm Agent Team Member
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Added 5mo ago
State Farm
Customer Service Representative - State Farm Agent Team Member
Spring, Texas
Added 5mo ago
Customer Service Member Representative
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Added 6mo ago
Planet Fitness
Customer Service Member Representative
Solon, Ohio
Added 6mo ago
Customer Service Representative - State Farm Agent Team Member
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Added 6mo ago
State Farm
Customer Service Representative - State Farm Agent Team Member
Rockford, Michigan
Added 6mo ago
Customer Service Representative - State Farm Agent Team Member
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Added 6mo ago
State Farm
Customer Service Representative - State Farm Agent Team Member
Lees Summit, Missouri
Added 6mo ago
Added 5mo ago
Customer Service Representative - State Farm Agent Team Member
State Farm·Inglewood, California
Job function:
$60k - $85k/yr
11+ yrs exp.
Full Time
10,000+ employees
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service + Light Appointment Setting / Retention
Join a supportive, growth-oriented State Farm agency in Inglewood
Join a supportive, growth-oriented State Farm agency in Inglewood
Do you enjoy helping people, solving problems, and creating a great customer experience? We’re hiring a Customer Service-focused Agent Team Member to support our clients and help our agency grow through exceptional service and needs-based guidance.
This is a great role for someone who wants a stable, people-centered career in insurance with growth potential.
Why You’ll Love Working With Us
Why You’ll Love Working With Us
- Competitive salary (based on performance)
- Hourly pay + commission/bonus
- Signing bonus
- Paid time off (vacation + personal/sick days)
- Valuable training & mentorship (20 years of combined agency experience)
- Career growth / advancement within the agency
- Fun, fast-paced, motivated team environment
Position Overview
As a Customer Service + Scheduling / Retention team member, you’ll be the voice of our agency—supporting customers with policy service needs while also helping ensure they stay informed, engaged, and covered.
You will provide excellent service, assist customers with requests, and complete light appointment setting and retention follow-up (not hard selling).
You’ll partner with the Agent and team to ensure customers feel supported from start to finish.
What You’ll Do (Responsibilities)
- Customer Service (Primary)
- Provide outstanding customer service via phone, email, and in-person interactions
- Assist with policy servicing such as changes, payments support, documentation, renewals, and general inquiries
- Listen to customer needs and communicate clearly, professionally, and respectfully
- Maintain accurate customer records and follow agency processes
- Light Appointment Setting / Retention
- Follow up with customers to ensure their needs are addressed and recommended next steps are scheduled
- Support retention efforts by engaging customers proactively and helping prevent policy lapses/confusion
- Schedule appointments and coordinate with the agent/team for customer meetings
- Make sure customers understand next steps, required information, and timelines
- Team Support
- Assist the agent/team to help meet agency goals while keeping customer experience first
- Support lead management tasks (as directed) and ensure timely follow-through
What We’re Looking For (Requirements)
Required / Must-Have
- Property & Casualty (P&C) license must be currently active
- Life & Health license: must be able to obtain (or be in process)
Strongly Preferred
- Customer service experience (call center, retail, hospitality, support roles, etc.)
- Experience in insurance or financial services (not required, but helpful)
- Strong communication skills and a genuine people-first mindset
You’ll Stand Out If You Have
- Are empathetic, patient, and comfortable helping customers
- Listen well and communicate clearly (written and verbal)
- Are organized, reliable and consistent with daily tasks and follow-up
- Enjoy teamwork and learning in a fast-paced environment
Agency Culture / Mission
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.
We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.
If you want a career—not just a job—apply today.
Next Steps
Next Steps
If you enjoy helping customers and can see yourself supporting both service and light scheduling/retention, please apply. We will follow up with you on the next steps in the interview process.
Location: Inglewood
State Farm
Customer Service Representative - State Farm Agent Team Member
Inglewood, California
Added 5mo ago10,000+ employees
Job function:
$60k - $85k/yr
11+ yrs exp.
Full Time
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service + Light Appointment Setting / Retention
Join a supportive, growth-oriented State Farm agency in Inglewood
Join a supportive, growth-oriented State Farm agency in Inglewood
Do you enjoy helping people, solving problems, and creating a great customer experience? We’re hiring a Customer Service-focused Agent Team Member to support our clients and help our agency grow through exceptional service and needs-based guidance.
This is a great role for someone who wants a stable, people-centered career in insurance with growth potential.
Why You’ll Love Working With Us
Why You’ll Love Working With Us
- Competitive salary (based on performance)
- Hourly pay + commission/bonus
- Signing bonus
- Paid time off (vacation + personal/sick days)
- Valuable training & mentorship (20 years of combined agency experience)
- Career growth / advancement within the agency
- Fun, fast-paced, motivated team environment
Position Overview
As a Customer Service + Scheduling / Retention team member, you’ll be the voice of our agency—supporting customers with policy service needs while also helping ensure they stay informed, engaged, and covered.
You will provide excellent service, assist customers with requests, and complete light appointment setting and retention follow-up (not hard selling).
You’ll partner with the Agent and team to ensure customers feel supported from start to finish.
What You’ll Do (Responsibilities)
- Customer Service (Primary)
- Provide outstanding customer service via phone, email, and in-person interactions
- Assist with policy servicing such as changes, payments support, documentation, renewals, and general inquiries
- Listen to customer needs and communicate clearly, professionally, and respectfully
- Maintain accurate customer records and follow agency processes
- Light Appointment Setting / Retention
- Follow up with customers to ensure their needs are addressed and recommended next steps are scheduled
- Support retention efforts by engaging customers proactively and helping prevent policy lapses/confusion
- Schedule appointments and coordinate with the agent/team for customer meetings
- Make sure customers understand next steps, required information, and timelines
- Team Support
- Assist the agent/team to help meet agency goals while keeping customer experience first
- Support lead management tasks (as directed) and ensure timely follow-through
What We’re Looking For (Requirements)
Required / Must-Have
- Property & Casualty (P&C) license must be currently active
- Life & Health license: must be able to obtain (or be in process)
Strongly Preferred
- Customer service experience (call center, retail, hospitality, support roles, etc.)
- Experience in insurance or financial services (not required, but helpful)
- Strong communication skills and a genuine people-first mindset
You’ll Stand Out If You Have
- Are empathetic, patient, and comfortable helping customers
- Listen well and communicate clearly (written and verbal)
- Are organized, reliable and consistent with daily tasks and follow-up
- Enjoy teamwork and learning in a fast-paced environment
Agency Culture / Mission
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.
We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.
If you want a career—not just a job—apply today.
Next Steps
Next Steps
If you enjoy helping customers and can see yourself supporting both service and light scheduling/retention, please apply. We will follow up with you on the next steps in the interview process.
Location: Inglewood
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Find JobsSenior Level Member Service Representative Job Market
Who's Hiring
Top Industries Hiring
- Insurance
Senior Level Member Service Representative Jobs: Frequently Asked Questions
How do I get a senior level member service representative job?
Employers hiring at the senior level look for candidates who have resolved complex member issues independently, led process improvements, and mentored junior representatives. Highlighting specific outcomes, such as measurable gains in member satisfaction scores or reductions in escalation rates, sets strong candidates apart. Demonstrated experience owning a service area or project, rather than simply executing tasks, is what moves a resume to the top of the pile.
Which companies hire senior level member service representatives?
Companies hiring senior level member service representatives right now include State Farm and Planet Fitness, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from credit unions, insurance carriers, healthcare plans, financial services firms, and large membership-based organizations that depend on experienced service leads to maintain member loyalty.
What makes a member service representative role senior level?
Senior level member service representative roles are defined by ownership and scope rather than task execution. Professionals at this stage handle the most complex or sensitive member situations, contribute to service policy and workflow decisions, and regularly coach or mentor less experienced team members. They are expected to identify systemic service gaps, lead process improvement initiatives, and serve as a resource for the broader service team.
Which industries hire the most senior level member service representatives?
Senior Level member service representative roles concentrate in Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their business models depend on long-term member retention, complex account management, and the kind of consistent service quality that only comes from experienced professionals who understand both member needs and organizational systems.