Process Improvement Manager Jobs in New Mexico

IT Project Mgr 3

Requisition ID req36389

Working Title Information Security Process Manager

Position Grade 14

Position Summary

The UNM Health Sciences Center Chief Information Office is seeking a self-motivated individual to serve as the Information Security Process Manager in the Information Security Office (ISO). The ISO provides enterprise security across all missions at the Health Sciences Center; clinical, academic, research, and administrative. This position provides specialized, professional-level leadership for the analysis, design, and continuous improvement of enterprise information security processes.

Working within the ISO, this position applies independent judgment, cybersecurity expertise, and IT service management principles to improve process effectiveness, manage institutional risk, and support University objectives. The role operates under limited supervision and addresses work of advanced complexity with broad organizational impact.

This position serves as a process owner and subject-matter expert for key security domains, including cybersecurity incident response, disaster recovery and business continuity, and change and configuration management. The Information Security Process Manager collaborates with IT leadership, project teams, and business stakeholders to ensure security processes are well-governed, measurable, documented, and aligned with regulatory requirements, industry best practices, and University policies. The role regularly prepares metrics, reports, and briefings for directors and executive leadership.

The successful applicant will have strong communication skills, a collaborative approach, and the ability to work effectively with both technical and non-technical partners. This role is ideal for someone who enjoys improving processes, solving complex problems, and contributing to a service-oriented, academic health sciences environment. A commitment to customer service, continuous learning, and supporting others is essential.

This is a hybrid position. To be considered for the position, candidates must submit a cover letter, completed UNM application, a resume and at least 3 professional references.

The UNM HSC has earned a national and international reputation for its integrated education, patient care, research, and partnership initiatives which address the unique healthcare needs of New Mexico's urban and rural populations.

See the Position Description for additional information.

Conditions of Employment

Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.
* Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Experience leading or governing enterprise-level information security or IT service management processes of advanced complexity.
• Experience working with cybersecurity principles, risk management, and regulatory or compliance frameworks applicable to higher education or large organizations.
• Experience with IT service management frameworks and practices, such as ITIL, particularly in incident response, change management, configuration management, or service continuity.
• Experience analyzing, documenting, and improving business or IT processes using structured methodologies (e.g., Lean, Six Sigma, or similar).
• Experience developing metrics, dashboards, or performance indicators to measure process effectiveness and maturity.
• Demonstrated ability to collaborate effectively with technical and non-technical stakeholders across multiple organizational units.
• Experience preparing and presenting reports, recommendations, or briefings to senior management or executive leadership.
• Familiarity with disaster recovery and business continuity planning, testing, or governance in a complex IT environment.

Campus Health Sciences Center (HSC) - Albuquerque, NM

Department HSC CIO Office (340B)

Employment Type Staff

Staff Type Regular - Full-Time

Status Exempt

Pay Monthly: $4,875.87 - $6,976.67

Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required Yes

For Best Consideration Date 5/1/2026

Eligible for Remote Work Yes

Eligible for Remote Work Statement This position is eligible for a remote work agreement (RWA), to include Hybrid. For more information about Remote Work Agreements, please refer to UAP 3245, Remote Work, Section 5, Establishing a Remote Work Agreement.

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

To be considered for the position, candidates must submit a cover letter, completed UNM application, a resume and at least 3 professional references.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit the university policies.