Product Management Lead Jobs in Seattle, WA
Product Management Lead jobs in Seattle are in strong demand, concentrated in South Lake Union, Capitol Hill, and the Eastside corridor across cloud technology, enterprise software, e-commerce, and healthtech. Employers hiring right now include Amazon, Amazon Web Services, and Nordstrom. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 20+ Product Management Lead jobs
DESCRIPTION
Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon.
The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels. These products offer effortless self-service and automation solutions to our customers and deliver delightful, adaptive self-service experiences that empower them to resolve common issues conveniently and efficiently. Our product portfolio includes CS Homepage, CS Chatbot, Search and Help, and bringing CS to other digital channels of Amazon like Rufus and WhatsApp. Across these products and the backend services that power them, CFS is driving the development of modernized, scalable technologies, including generative AI solutions, to raise the bar for customer self-service at Amazon.
We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. In this role, you will lead a team of product managers while partnering with cross-functional technical teams to build innovative solutions that enable customers to effortlessly resolve their issues globally within one cohesive interaction.
Key job responsibilities
- Lead the Customer Facing Solutions Tech team to define strategies for customer discovery, engagement, and resolution paths that enable world-class automated CS experiences
- Define and drive strategies to build innovative solutions, leveraging AI, that enable customers to effortlessly resolve their issues who contact Amazon CS globally.
- Collaborate with cross-functional teams including software development engineers, machine learning scientists, data scientists, UX designers, and researchers to create, execute, and iterate on customer experiences
- Drive continuous improvement of customer self-service capabilities and automation technologies across the organization
- Manage and mentor a team of product managers, providing career development guidance and performance management
- Own product roadmap planning and prioritization, balancing short-term deliverables with long-term strategic vision
- Define and track key success metrics to measure product impact and customer satisfaction
- Drive stakeholder alignment across senior leadership and communicate product strategy, progress, and outcomes to executive teams
- Lead cross-functional planning processes including quarterly business reviews, operational planning, and resource allocation
BASIC QUALIFICATIONS
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience in building and driving adoption of new tools
- Experience delivering against a large organization's long-term strategy and goals
- Experience working across engineering, operations, and business stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually
DESCRIPTION
Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon.
The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels. These products offer effortless self-service and automation solutions to our customers and deliver delightful, adaptive self-service experiences that empower them to resolve common issues conveniently and efficiently. Our product portfolio includes CS Homepage, CS Chatbot, Search and Help, and bringing CS to other digital channels of Amazon like Rufus and WhatsApp. Across these products and the backend services that power them, CFS is driving the development of modernized, scalable technologies, including generative AI solutions, to raise the bar for customer self-service at Amazon.
We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. In this role, you will lead a team of product managers while partnering with cross-functional technical teams to build innovative solutions that enable customers to effortlessly resolve their issues globally within one cohesive interaction.
Key job responsibilities
- Lead the Customer Facing Solutions Tech team to define strategies for customer discovery, engagement, and resolution paths that enable world-class automated CS experiences
- Define and drive strategies to build innovative solutions, leveraging AI, that enable customers to effortlessly resolve their issues who contact Amazon CS globally.
- Collaborate with cross-functional teams including software development engineers, machine learning scientists, data scientists, UX designers, and researchers to create, execute, and iterate on customer experiences
- Drive continuous improvement of customer self-service capabilities and automation technologies across the organization
- Manage and mentor a team of product managers, providing career development guidance and performance management
- Own product roadmap planning and prioritization, balancing short-term deliverables with long-term strategic vision
- Define and track key success metrics to measure product impact and customer satisfaction
- Drive stakeholder alignment across senior leadership and communicate product strategy, progress, and outcomes to executive teams
- Lead cross-functional planning processes including quarterly business reviews, operational planning, and resource allocation
BASIC QUALIFICATIONS
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience in building and driving adoption of new tools
- Experience delivering against a large organization's long-term strategy and goals
- Experience working across engineering, operations, and business stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually
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Find Product Management Lead JobsProduct Management Lead Job Market in Seattle
Who's Hiring
- Amazon6
- Amazon Web Services4
- Nordstrom3
- GEICO2
- Deloitte1
Top Industries Hiring
- Retail9
- Technology & Software9
- E-Commerce & Online Marketplaces6
- Distribution & Wholesale4
- Insurance2
Product Management Lead Jobs in Seattle: Frequently Asked Questions
How do I get a product management lead job in Seattle?
Focus your search on South Lake Union and the Eastside corridor, where cloud platforms, enterprise software, and e-commerce companies concentrate the most product management lead openings. Candidates who stand out in Seattle typically bring experience shipping large-scale digital products and working cross-functionally with engineering and design. Familiarity with agile delivery and platform-scale thinking gives a meaningful edge with the tech-forward employers that dominate local hiring.
Which companies hire product management leads in Seattle?
Employers hiring product management leads in Seattle right now include Amazon, Amazon Web Services, and Nordstrom, based on current listings on Migrate Mate as of June 2026. Seattle's hiring base skews heavily toward large-scale technology platforms, cloud infrastructure companies, and consumer-facing e-commerce businesses, alongside a growing set of healthtech and fintech firms clustered in South Lake Union and the Eastside.
Are there remote product management lead jobs in Seattle?
Yes, product management lead roles are well-suited to remote and hybrid arrangements given their focus on strategy, roadmapping, and cross-functional coordination rather than on-site operations. About 33% of product management lead openings tied to Seattle are remote or hybrid as of June 2026, reflecting the tech sector's flexibility in this market. Discovery, stakeholder alignment, and planning work tend to be most remote-friendly, while roles tied to hardware or in-person launches typically require more on-site presence.
How can I get a product management lead job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving into an associate or junior product manager role at a mid-size technology company or startup in South Lake Union or the Eastside, then building toward a lead designation over two to three years. Many Seattle companies in e-commerce and SaaS promote from within, so excelling in a product analyst, program coordinator, or business analyst role at a local employer can open the door. Demonstrating product ownership on a side project or contributing to an open-source product also resonates with Seattle hiring teams.
Which industries hire the most product management leads in Seattle?
Most product management lead openings in Seattle sit in Retail, Technology & Software, and E-Commerce & Online Marketplaces, per current listings on Migrate Mate as of June 2026. Seattle's concentration of cloud infrastructure, enterprise software, and e-commerce platforms creates consistent demand for experienced product leaders who can manage complex, high-scale product lines across distributed engineering teams.
Related Jobs in Washington
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