Entry Level Product Support Manager Jobs
New grad product support manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a demonstrated ability to troubleshoot and advocate for users can matter more than a long resume. Most openings mix on-site and remote settings across Technology & Software, Manufacturing, and Electronics & Hardware, with employers like KLA, Seatgeek, and Applied Materials hiring at this level now.
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INTRODUCTION
Cullerton Group has a new opportunity for a Product Support Engineer 1 in Kennett Square, PA. The work will be performed 100% onsite, Monday–Thursday, 11:00 PM–9:00 AM (4 days per week, 40 hours). This is a 12-month position that can lead to permanent employment with our client. Compensation is 28/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay).
JOB SUMMARY
We are seeking a Product Support Engineer 1 to support a 24/7 Energy Operations Center responsible for monitoring and controlling customer energy assets across thousands of locations. This position focuses on real-time monitoring, troubleshooting, and remote dispatch of generators, battery energy storage systems (BESS), solar equipment, and energy management systems. The engineer will respond to system alarms, monitor electricity markets, coordinate service technicians, and ensure reliable asset performance. The ideal candidate is detail-oriented, technically capable, and comfortable working independently in a fast-paced night-shift operations environment.
KEY RESPONSIBILITIES
- Monitor energy assets, electrical systems, and regional electricity markets in real time.
- Remotely schedule, start, stop, and dispatch generators, battery systems, and other energy assets during peak demand, market, and weather events.
- Investigate system alarms, troubleshoot hardware/software and communication issues, and coordinate service technicians.
- Configure customer sites and meters in monitoring software, maintain operational records, and generate reports.
- Communicate with customers, service providers, and internal teams while following standard operating procedures (SOPs/MOPs).
REQUIRED QUALIFICATIONS
- High school diploma or equivalent required; bachelor's degree preferred.
- 0–2 years of experience in energy/utility operations, network operations centers (NOC), control rooms, dispatch, technical support, or related environments. Relevant internships are accepted.
- Ability to monitor and troubleshoot electrical assets and technical monitoring systems.
- Strong communication skills, including professional phone and email communication under pressure.
- Ability to follow established operating procedures accurately with strong attention to detail.
- Proficiency in Microsoft Office, particularly Excel, and ability to learn energy monitoring software.
- Strong problem-solving skills and ability to manage changing priorities independently.
- Must be able to work 100% onsite in Kennett Square, PA, Monday–Thursday, 11:00 PM–9:00 AM.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Engineering, Energy, or a related technical discipline.
- Familiarity with electrical generators, battery energy storage systems (BESS), solar systems, SCADA, and remote asset monitoring.
- Knowledge of electricity markets such as PJM, ERCOT, MISO, ISO-NE, NYISO, IESO, or CAISO.
- Experience with energy management systems, demand response programs, or utility dispatch operations.
- Experience in NOC operations, control room monitoring, technical troubleshooting, or renewable energy operations.
- Strong documentation, shift handover, and customer service skills.
WHY THIS ROLE?
This opportunity offers hands-on experience in real-time energy operations, renewable energy systems, and electricity market management. You'll work with advanced energy monitoring technologies while developing valuable skills in troubleshooting, remote asset dispatch, and grid reliability. Cullerton Group provides a professional environment with growth potential and the opportunity to support innovative energy solutions for a global industry leader.
INTRODUCTION
Cullerton Group has a new opportunity for a Product Support Engineer 1 in Kennett Square, PA. The work will be performed 100% onsite, Monday–Thursday, 11:00 PM–9:00 AM (4 days per week, 40 hours). This is a 12-month position that can lead to permanent employment with our client. Compensation is 28/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay).
JOB SUMMARY
We are seeking a Product Support Engineer 1 to support a 24/7 Energy Operations Center responsible for monitoring and controlling customer energy assets across thousands of locations. This position focuses on real-time monitoring, troubleshooting, and remote dispatch of generators, battery energy storage systems (BESS), solar equipment, and energy management systems. The engineer will respond to system alarms, monitor electricity markets, coordinate service technicians, and ensure reliable asset performance. The ideal candidate is detail-oriented, technically capable, and comfortable working independently in a fast-paced night-shift operations environment.
KEY RESPONSIBILITIES
- Monitor energy assets, electrical systems, and regional electricity markets in real time.
- Remotely schedule, start, stop, and dispatch generators, battery systems, and other energy assets during peak demand, market, and weather events.
- Investigate system alarms, troubleshoot hardware/software and communication issues, and coordinate service technicians.
- Configure customer sites and meters in monitoring software, maintain operational records, and generate reports.
- Communicate with customers, service providers, and internal teams while following standard operating procedures (SOPs/MOPs).
REQUIRED QUALIFICATIONS
- High school diploma or equivalent required; bachelor's degree preferred.
- 0–2 years of experience in energy/utility operations, network operations centers (NOC), control rooms, dispatch, technical support, or related environments. Relevant internships are accepted.
- Ability to monitor and troubleshoot electrical assets and technical monitoring systems.
- Strong communication skills, including professional phone and email communication under pressure.
- Ability to follow established operating procedures accurately with strong attention to detail.
- Proficiency in Microsoft Office, particularly Excel, and ability to learn energy monitoring software.
- Strong problem-solving skills and ability to manage changing priorities independently.
- Must be able to work 100% onsite in Kennett Square, PA, Monday–Thursday, 11:00 PM–9:00 AM.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Engineering, Energy, or a related technical discipline.
- Familiarity with electrical generators, battery energy storage systems (BESS), solar systems, SCADA, and remote asset monitoring.
- Knowledge of electricity markets such as PJM, ERCOT, MISO, ISO-NE, NYISO, IESO, or CAISO.
- Experience with energy management systems, demand response programs, or utility dispatch operations.
- Experience in NOC operations, control room monitoring, technical troubleshooting, or renewable energy operations.
- Strong documentation, shift handover, and customer service skills.
WHY THIS ROLE?
This opportunity offers hands-on experience in real-time energy operations, renewable energy systems, and electricity market management. You'll work with advanced energy monitoring technologies while developing valuable skills in troubleshooting, remote asset dispatch, and grid reliability. Cullerton Group provides a professional environment with growth potential and the opportunity to support innovative energy solutions for a global industry leader.
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Entry Level Product Support Manager Jobs: Frequently Asked Questions
How do I get an entry level product support manager job?
Focus on demonstrating hands-on problem-solving over credentials. Employers hiring at this level look for candidates who have handled real user issues, whether through internships, support desk roles, or personal projects. Highlight any experience triaging bugs, writing help documentation, or coordinating with product teams. A clear example of turning a customer complaint into a product improvement makes a strong impression at the entry level.
Which companies hire entry level product support managers?
Companies hiring entry level product support managers right now include KLA, Seatgeek, and Applied Materials, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from growth-stage tech companies, SaaS businesses, and consumer-facing platforms that need junior managers to own the customer feedback loop early.
Are there remote entry level product support manager jobs?
Yes, though availability varies by employer and industry. About 50% of entry level product support manager openings are remote or hybrid as of November 2026, so options exist for candidates who need flexibility. Many remote roles at this level still expect regular video syncs with product and engineering teams, so strong async communication skills are worth highlighting in your application.
Are these new grad product support manager jobs?
Yes, many of the listings here are new grad and junior roles that welcome candidates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience and treats internships, coursework projects, or a support portfolio as equivalent to paid work history. Recent graduates who can show they understand the product lifecycle and customer empathy are competitive applicants.
Which industries hire the most entry level product support managers?
Entry Level product support manager roles concentrate in Technology & Software, Manufacturing, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because rapid product iteration and large user bases create ongoing demand for junior managers who can bridge the gap between customers and development teams.