Product Support Specialist Jobs in Connecticut

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The inside support technician’s role is to support field technicians and our customers by assisting with and answering questions relating to a broad range of security, fire, CCTV/Video and access control equipment. The applicant should have a deep knowledge and understanding of DMP products, services, and in-depth knowledge of programming, set up and configuration of DMP’s video products, access progress and communications methods and hardware.

Essential Duties & Responsibilities:

• Assist installers and service technicians with initial setup and programming of all newly installed systems and additions to existing systems. Specifically, DMP products.
• Provides technical support to our customers for operation and connectivity to alarm systems.
• Help customers install and navigate phone-based apps to allow connectivity to alarm systems.
• Maintain accurate documentation of work performed.
• Assist other team members with DMP questions about programming and operation of DMP products and services.
• Maintain a clean and organized job site.
• Other duties as assigned by management.

Education/Qualifications:

• High school diploma or equivalent required.
• Must have a minimum of 3+ years' experience in the fire alarm/security alarm/access control/CCTV industry as a technician.
• Must have extensive experience with entire DMP product line.
• Demonstrated ability to work independently with minimum supervision. Should possess a self-starter attitude.
• NICET Level I or above preferred.
• Must be able to keep current on new technology with minimum assistance.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned by management.

Physical Requirements:

• Ability to perform physical tasks including lifting, climbing ladders, and working in various environments.
• Ability to lift 50+ pounds.
• Exposure to varying conditions including heights, confined spaces, and active job sites.
• Ability to stand, walk, bend, and kneel for extended periods.
• Work performed in commercial, industrial, and construction environments.

Pay:

• $30 to $40 DOE with DMP product line.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.