Product Support Specialist Jobs in Georgia
Product Support Specialist jobs in Georgia concentrate in enterprise software, fintech, healthcare technology, and logistics technology, with demand at every level from entry-level tier-one support to senior technical account roles. Atlanta leads hiring volume by a wide margin, with secondary clusters in Alpharetta and Augusta, where companies like NCR Voyix, Global Payments, and Salesforce maintain large Georgia operations. The most consistent openings are in SaaS platform support, point-of-sale system troubleshooting, and healthcare IT helpdesk functions. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 5+ Product Support Specialist jobs
Looking for more product support specialist jobs?
Explore related role searches to find more openings that fit.
See related jobsINTRODUCTION
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Do you know your way around a payroll run, inventory reconciliation, or a general ledger—and enjoy helping others solve problems? This role might be your next move.
NISC is hiring a FIS Product Support Specialist II to join our Product Support Team. We're looking for someone who understands how financial operations actually work in the real world—whether that's cutting paychecks, closing the books, managing stock and inventory, or keeping the GL clean—and can translate that knowledge into exceptional customer support.
Your work here has real stakes - the customers you support are utilities that keep the lights on and the water running in communities across the country.
- Serve as a subject matter expert for customers using our FIS Accounting System—troubleshooting issues across GL, payroll, and inventory modules
- Resolve and document customer cases via phone, email, and chat
- Deliver end-user training through webinars and guided presentations
- Surface product feedback that improves the customer experience
- Mentor junior team members and collaborate across departments
What You'll Bring
- 4+ years' experience in a technical support function
- Experience customizing or supporting SaaS software
- Strong communicator who can make complex topics clear and approachable
- Comfortable with software troubleshooting, Salesforce, JIRA or other ticketing system experience
- Bachelor's Degree in IT, Computer Science, Business, Accounting, or equivalent work experience
- Customer-first mindset with a genuine interest in solving problems
You'll Stand Out If You Have
- Hands-on familiarity with general ledger, payroll processing, inventory management, or bookkeeping
- Exposure to utility, billing, or cooperative systems
- Familiarity with SQL for querying and troubleshooting data issues
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
INTRODUCTION
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Do you know your way around a payroll run, inventory reconciliation, or a general ledger—and enjoy helping others solve problems? This role might be your next move.
NISC is hiring a FIS Product Support Specialist II to join our Product Support Team. We're looking for someone who understands how financial operations actually work in the real world—whether that's cutting paychecks, closing the books, managing stock and inventory, or keeping the GL clean—and can translate that knowledge into exceptional customer support.
Your work here has real stakes - the customers you support are utilities that keep the lights on and the water running in communities across the country.
- Serve as a subject matter expert for customers using our FIS Accounting System—troubleshooting issues across GL, payroll, and inventory modules
- Resolve and document customer cases via phone, email, and chat
- Deliver end-user training through webinars and guided presentations
- Surface product feedback that improves the customer experience
- Mentor junior team members and collaborate across departments
What You'll Bring
- 4+ years' experience in a technical support function
- Experience customizing or supporting SaaS software
- Strong communicator who can make complex topics clear and approachable
- Comfortable with software troubleshooting, Salesforce, JIRA or other ticketing system experience
- Bachelor's Degree in IT, Computer Science, Business, Accounting, or equivalent work experience
- Customer-first mindset with a genuine interest in solving problems
You'll Stand Out If You Have
- Hands-on familiarity with general ledger, payroll processing, inventory management, or bookkeeping
- Exposure to utility, billing, or cooperative systems
- Familiarity with SQL for querying and troubleshooting data issues
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
See All 5 Product Support Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find JobsProduct Support Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Product Support Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Georgia Employers Look For
The qualifications that appear most often in product support specialist jobs across Georgia.
- Bachelor's degree in information technology, business, or a related field preferred by most Georgia employers
- One to three years of experience in technical support, customer success, or helpdesk environments
- Proficiency with CRM and ticketing systems such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for working with both technical and non-technical users
- Ability to troubleshoot software issues, document cases, and escalate complex problems appropriately
- CompTIA A+ or ITIL Foundation certification is a differentiating credential in competitive Georgia markets
Product Support Specialist Jobs in Georgia: Frequently Asked Questions
How do you become a product support specialist in Georgia?
No state-issued license is required to work as a product support specialist in Georgia. Most employers in Atlanta, Alpharetta, and Augusta look for a bachelor's degree in IT, business, or a related field alongside hands-on experience with enterprise software or helpdesk platforms. Candidates who earn an ITIL Foundation or CompTIA A+ certification before applying consistently move further in Georgia hiring pipelines, particularly at fintech and healthcare technology firms.
Which companies hire product support specialists in Georgia?
Companies currently hiring product support specialists in Georgia include Meridian Cooperative, Ricoh, and Sandvik, per current listings on Migrate Mate as of August 2026. Georgia's concentration of fintech headquarters and enterprise software offices in the Atlanta metro means demand from established technology employers remains consistent throughout the year.
Which Georgia cities have the most product support specialist jobs?
Atlanta and Duluth hold the most product support specialist openings in Georgia. Atlanta dominates because it is home to a dense cluster of fintech, SaaS, and healthcare technology firms, while Alpharetta's technology corridor draws major enterprise software employers, and Augusta's growing cybersecurity and healthcare IT sector anchors demand in the eastern part of the state.
Are there remote product support specialist jobs in Georgia?
Yes, and more than most fields. About 0% of product support specialist openings tied to Georgia are remote or hybrid as of August 2026, reflecting the desk-based, software-driven nature of the work. Tier-one SaaS support and technical account management roles are the most likely to be posted as fully remote, while on-site hardware troubleshooting and field-adjacent roles typically require in-person presence.
How can I get hired as a product support specialist in Georgia with little or no experience?
The most realistic entry path is a helpdesk or IT support associate role at one of Georgia's large healthcare systems, such as Piedmont Healthcare or Emory Healthcare, or at a fintech company in the Alpharetta corridor. Many of these employers run structured associate support programs that onboard candidates without direct product support experience. Moving laterally from a customer service or retail technology role and pairing that background with an ITIL Foundation certification gives candidates a concrete credential that Georgia hiring managers respond to.
Where can I find and apply to product support specialist jobs in Georgia?
You can find and apply to product support specialist jobs in Georgia on Migrate Mate, which lists current Georgia openings across the Atlanta metro, Alpharetta, Augusta, and other markets. Search the listings, find the roles that fit your experience and preferred work arrangement, and apply directly to the ones that match.
See All 5 Product Support Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Jobs