Provider Relations Representative Jobs in Connecticut

INTRODUCTION

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

ROLE AND RESPONSIBILITIES

Demonstrates comprehensive knowledge of computer systems, applications and interfaces. Demonstrates proficiency in all skills required to facilitate complex application and systems enhancements or replacements. Analyzes and resolves complex system integration problems. Creates pre- and post-project benchmarking metrics. Demonstrates an advanced understanding of the CT Children’s business functions. Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFPs, project plans, and recommendations for system enhancements and replacements. Communicates effectively with clients, colleagues, developers, and organizational administration. Provides estimates for moderate to complex work efforts. Demonstrates comprehensive degree of analytical skills. Supports multiple concurrent projects, educates and coaches other team members, and manages client expectations. Manages tasks, resources, and project plans for team assignments.

A Senior Systems Analyst is a senior contributor with similar responsibilities as the Systems Analyst, but with a greater degree of complexity. A Senior Systems Analyst may be involved in some leadership activities and also:

• Analyzes and defines systems information requirements and objectives for application and systems enhancements or replacements.
• Employs comprehensive analytical skills to define system information requirements and objectives for system, application, and interface maintenance or enhancement requests and communicate to clients and programmer/build staff.
• Prepares written documentation of the need for application changes or replacements and coordinates staff and manages multiple projects or large tasks for their implementation.
• Prepares written documentation in support of systems enhancements and replacements.
• Identifies and works collaboratively to resolve interface issues between different vendor systems.
• Develops, implements, documents and validates comprehensive test plans of relevant application components and related interfaces.
• Devises and conducts pre- and post-project benchmarking metrics for moderate to complex projects.
• Participates in the system selection process, including needs assessment, RFP and vendor selection.

May be required to travel to/from and work in the various CCMC locations, including patient care areas. May be required to travel for mandatory certifications. May be required to represent IT and/or present to various Hospital Clinical and/or Operations Committees.

Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.

Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CT Children’s information.

Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

BASIC QUALIFICATIONS

Education and/or Experience Required:

• Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
• Experience Required: Four to seven years’ relevant experience within a healthcare environment highly desired or equivalent demonstrated knowledge and capability. Two to five years IT Analyst experience highly desired. Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio, Outlook, etc).

Education and/or Experience Preferred:

• Education Preferred: BA/BS Degree in Computer Science, Information Systems, Business, or other related Health Care field is strongly preferred.

License and/or Certification Required:

• For Epic applications teams, at least one relevant Epic certification is required as outlined in the Epic certification policy. Additional Epic certifications may be required (Chronicles, SQL, etc) in order to support higher complexity projects or issues. For non-Epic applications, a relevant certification is desired, if available.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Knowledge of project development life cycle methodologies desired.
• A demonstrated knowledge of cross application/system workflow and data relationships is required.
• Web-based technologies, processes, and analytics.
• Employing software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
• Best practices in Nurse Scheduling, Time and Attendance, Human Resources, Payroll, and Labor Analytics is preferred.

Ability to:

• Employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards.