Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

The Opportunity:

We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems.

The Impact:

Solution Architecture & Design

• Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry.
• Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards.
• Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data.
• Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships.
• Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools.

Technical Leadership & Development

• Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices.
• Knowledge and working experience with Data Cloud.
• Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce’s declarative capabilities.
• Drive adoption of automation using Flows, Einstein AI, and OmniStudio.
• Experience in Digital Engagement (Service Cloud Voice).
• Ensure high-quality delivery through code reviews, design reviews, and architectural governance.

Stakeholder Engagement & Business Alignment

• Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions.
• Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives.
• Advocate for Salesforce best practices, governance, and security standards.
• Engage with Enterprise Architecture and influence enterprise recommendations and direction.

Integration & Data Strategy

• Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems.
• Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services.
• Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance.

Security & Compliance

• Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML).
• Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data.
• Work with compliance teams to align Salesforce capabilities with industry security requirements.

Required Qualifications:

• Bachelor's Degree in computer science, engineering or technical designation.
• 10+ years of experience in Salesforce architecture and development.
• Experience implementing Salesforce Financial Services Cloud (FSC).
• Strong knowledge of insurance processes, such as: policy management, claims processing, underwriting, and customer engagement.
• Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture.
• Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions.
• Strong understanding of Salesforce security, compliance, and governance best practices.
• Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins).

Preferred Qualifications:

• Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement.
• Knowledge of insurance regulatory frameworks and how they impact CRM design.
• Familiarity with Mulesoft and other/home-grown middleware for API integration.
• Strong background in data modeling and master data management (MDM) for financial services.
• Salesforce certifications, such as:
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Financial Services Cloud Accredited Professional (preferred)
• Salesforce Certified Technical Architect (CTA) (a plus)

LI-MC1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $180,700-$237,100

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.