Senior Product Design Manager Jobs in Delaware

Description

JOB DESCRIPTION

Help shape the future of cobrand card products by modernizing a platform that supports critical customer and partner experiences. You will turn real customer needs into scalable capabilities, delivered in frequent, high-impact releases.

Job Summary

As a Cobrand Card Platform Product Manager in Cobrand Cards, you lead discovery and delivery to modernize how we build cobrand card products and capabilities. You work with design, data, and engineering partners to create reusable, resilient platform features that improve quality and availability. You prioritize the roadmap, define clear outcomes, and guide delivery teams to ship minimum viable releases that make a measurable difference for customers, partners, and our business.

Responsibilities

- Engage customers and internal users to understand pain points, validate needs, and incorporate feedback into the roadmap
- Co-develop product vision, strategy, and roadmap aligned to business goals and market needs
- Lead product discovery activities, including problem framing, journey mapping, and hypothesis-driven testing
- Translate insights into clear requirements, user stories, and acceptance criteria within an agile delivery model
- Prioritize work across modernization and new capabilities using value, risk, and feasibility trade-offs
- Partner with engineering and design to deliver scalable, reusable platform capabilities and improved user experiences
- Collaborate with external partners to define use cases and requirements, and serve as the primary internal expert for those needs
- Drive end-to-end delivery from ideation through launch, coordinating dependencies across cross-functional teams
- Define, track, and use key performance indicators to measure success and drive continuous improvement
- Ensure product delivery aligns with regulatory expectations and strong security and data protection practices
- Support go-to-market planning, including positioning and release planning, with marketing and business partners

Required Qualifications, Capabilities, And Skills

- Nine or more years of product management experience in banking, financial services, financial technology, payments, or payment processing
- Bachelor's degree in computer science or a related engineering field
- Strong customer focus with experience gathering feedback and turning it into product decisions and roadmaps
- Proven ability to lead cross-functional teams in a matrix environment and influence without formal authority
- Experience delivering platform and application capabilities using iterative, minimum viable releases
- Working knowledge of application programming interfaces, payment processing, and card issuance concepts
- Experience with digital web and mobile product delivery and application programming interface based products
- Familiarity with cloud-based product development and data analytics concepts
- Strong analytical and problem-solving skills, with comfort using data to prioritize and measure outcomes
- Excellent written and verbal communication skills with both technical and non-technical stakeholders
- Past experience on Card System of Record (SOR) platforms, driving account data conversion or migration of portfolios, by creating or deploying solutions to improve migration speed and efficiency

Preferred Qualifications, Capabilities, And Skills

- Master of business administration or advanced master's degree
- Experience modernizing legacy platforms, including improving reliability, availability, and reuse
- Experience applying design thinking methods and communicating target experiences through wireframes or mockups
- Prior experience defining or reviewing application programming interface contracts and documentation
- Familiarity with business process automation and workflow optimization
- Experience building measurement frameworks and dashboards for product health and adoption
- Background working with external brand or partner teams in a cobrand or partnership model

Optional additional Information
- This role partners closely with teams across product, design, data, engineering, and external partners
- Work may include participation in release planning and delivery ceremonies to support timely launches

About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.