Senior Level Software Support Manager Jobs
Senior level software support manager jobs place experienced professionals in charge of support strategy, service-level ownership, and the cross-functional teams that deliver outcomes at scale. Openings concentrate across Electronics & Hardware, Energy, and Manufacturing, with 0% remote or hybrid availability, and employers like ASM, Atmos Energy Corporation, and Symbotic hiring at this level now.
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Showing 5 of 7+ Senior Level Software Support Manager jobs
Who We Are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What We Need
We are looking for a proactive Senior Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to lead the development, integration, and deployment of reliable software across our automation systems — driving release readiness, mentoring engineers, and partnering daily with Engineering, Operations, and customer-facing teams to deliver stable, high-quality production environments.
What We Do
The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.
- Lead cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
- Drive supply chain automation improvements through software development, system integration, and deployment automation at scale.
- Architect and support CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
- Troubleshoot the most complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
- Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
- Mentor and provide technical guidance to less-senior engineers, and partner with internal and external stakeholders for stable delivery and successful customer outcomes.
- Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
- Minimum of 8 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.
- Required technical skills: Kubernetes, Linux, CI/CD, DevOps, deployment automation, PowerShell scripting, APIs, databases, and system integration.
- Preferred technical skills: Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
- Strong experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
- Core competencies: proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.
Our environment
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Who We Are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What We Need
We are looking for a proactive Senior Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to lead the development, integration, and deployment of reliable software across our automation systems — driving release readiness, mentoring engineers, and partnering daily with Engineering, Operations, and customer-facing teams to deliver stable, high-quality production environments.
What We Do
The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.
- Lead cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
- Drive supply chain automation improvements through software development, system integration, and deployment automation at scale.
- Architect and support CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
- Troubleshoot the most complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
- Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
- Mentor and provide technical guidance to less-senior engineers, and partner with internal and external stakeholders for stable delivery and successful customer outcomes.
- Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
- Minimum of 8 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.
- Required technical skills: Kubernetes, Linux, CI/CD, DevOps, deployment automation, PowerShell scripting, APIs, databases, and system integration.
- Preferred technical skills: Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
- Strong experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
- Core competencies: proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.
Our environment
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
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Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Energy
- Manufacturing
- Hospitality & Tourism
Senior Level Software Support Manager Jobs: Frequently Asked Questions
How do I get a senior level software support manager job?
Employers at this level look for candidates who have owned support operations end-to-end, not just executed within them. Demonstrated experience designing escalation frameworks, driving measurable improvements to resolution times or customer satisfaction scores, and developing the support engineers or specialists under them all carry weight. Strong candidates also show they can translate support data into strategic recommendations for product and engineering teams.
Which companies hire senior level software support managers?
Companies hiring senior level software support managers right now include ASM, Atmos Energy Corporation, and Symbotic, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from enterprise software companies, managed service providers, and large technology organizations that run complex, high-volume support operations requiring seasoned leadership.
Are there remote senior level software support manager jobs?
Yes, though availability varies by employer and industry. About 0% of senior level software support manager openings are remote or hybrid as of November 2026, reflecting how many organizations have normalized distributed support leadership. Fully remote roles at this level often come with expectations for travel to key sites or headquarters on a periodic basis.
What makes a software support manager role senior level?
Senior level roles are defined by scope, autonomy, and organizational impact. Where a mid-level manager executes within defined processes, a senior software support manager sets those processes, owns the metrics that measure them, and is accountable for the performance of the entire support function. The role typically includes mentoring managers or leads, influencing product roadmaps through support insight, and representing the support function to executive stakeholders.
Which industries hire the most senior level software support managers?
Senior level software support manager roles concentrate in Electronics & Hardware, Energy, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring because they operate complex software platforms or enterprise systems where experienced support leadership directly affects customer retention, contract renewals, and product reliability at scale.