Technical Engagement Manager Jobs in Vermont

Overview

As part of the Agency of Digital Services' (ADS) IT Team supporting the Agency of Human Services (AHS) Central Office (CO) and Department of Disabilities, Aging, and Independent Living (DAIL), this IT Manager II will:

• Manage and maintain a roadmap and backlog of IT needs for AHS CO and DAIL, ensuring alignment with both ADS and AHS priorities - including engaging stakeholders and facilitating weekly reviews to prioritize and assign tasks.
• Manage product ownership of CO and DAIL systems supported by ADS, including overseeing the scope of product ownership, ensuring systems are operationally ready, establishing standards for system documentation, and mentoring staff.
• Manage and supervise a team of 2 developers; coordinate work with ADS project managers and business analysts; oversee the development and project work of vendor teams.
• Engage with ADS and AHS leadership to document IT needs, facilitate strategic planning, manage daily IT operational needs, and identify resource gaps.
• Serve as technical SME for IT systems used by DAIL and CO.
• Manage procurement activities of CO and DAIL, including the writing of RFPs/RFIs/RFQs, contracts, grants, and hardware/software purchasing.
• Update and maintain project, product, and department documentation.
• Oversee and participate on project teams for CO and DAIL, including analyzing business needs, tracking deliverables, and writing status reports.

NOTE: This position is based out of Waterbury with some telework available (currently up to 2 days per week).

We are seeking candidates with the following knowledge, skills, and abilities:

• Strong leadership skills and expertise in mentoring other developers and leading technical training sessions.
• Ability to act as a team lead with strong technical knowledge and experience.
• Strong analytical, organizational, and project management skills.
• Extensive knowledge of software development platforms, software frameworks, and design patterns.
• Ability to prepare system designs, workflow plans, status reports and test documents that adequately meet user needs.
• Ability to identify the technical requirements of user specifications and convert them into successful project plans and user stories.
• Excellent communication skills.
• Ability to evaluate and estimate system development costs.
• Ability to establish and maintain effective working relationships.
• Ability to work under pressure from deadlines.

Note: A fingerprint-supported background check may be required based on the assigned job duties and location.

Desired Skills

• Strong analytical and problem-solving abilities
• Experience as a software developer
• Ability to translate business needs into practical Salesforce solutions
• Attention to detail and strong organizational skills
• Collaborative mindset with a willingness to learn

As of July 12, 2026, the step 1 rate for pay grade 30 will be $43.11 per hour and the step 15 rate will be $67.90 per hour.

Who May Apply

This position, Information Technology Manager II (Job Requisition #55185), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

If you would like more information about this position, please contact Lara.Keenan@vermont.gov.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Most work is performed in a standard office setting and there is considerable interaction with high level managers and staff, as well as occasional work with other State agencies and interest groups. Work outside core work hours can be anticipated.

Minimum Qualifications

Eight (8) years or more experience in computer sciences, business administration, public administration, mathematics, technical operations management or providing supervision to staff within an IT environment.

OR

Four (4) years or more in an IT Manager role with a combination of experience in computer operations, information technology management/administration or supervisory responsibilities.

Preferred Qualifications

• Bachelor's degree.
• Technical Leadership Experience leading development teams, interacting with business partners, building roadmaps, and establishing team capacities
• Knowledge of Salesforce Administration
• Experience with Service Cloud and/or Experience Cloud
• Experience with SQL and MS Access
• Knowledge of systems analysis, system design and database architecture
• Experience supporting government, human services, regulated, or enterprise environments

Experience with

• Azure Cloud platforms, including Azure CI/CD Pipelines
• Agile environment using Azure DevOps (ADO)
• Providing leadership and direction on software projects
• Analyzing and refining requirements
• Technical documentation
• Cross-team collaboration with technical and non-technical partners
• Git Version Control

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.