Technical Support Agent Jobs in Connecticut
Technical Support Agent jobs in Connecticut are open across Hartford, East Hartford, and Farmington and other Connecticut metros, with employers like Travelers, Trumpf, and Unisys hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 48+ Technical Support Agent jobs
Job Title: Solar Technical Support Specialist
Job Type: Full-time, In-office
Venture Home is a solar and home electrification company headquartered in Stamford, CT with operations throughout the Northeast and Mid-Atlantic. Venture takes an employee and customer-first approach with the goal of providing the best experience possible!
We are seeking an experienced Solar Technical Support Specialist to join our Customer Support team to help support our 15,000+ installed customers. Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner renewable power with solar energy and we need your help to do so! We are always looking for passionate, energetic, and customer-focused team members to join our mission of providing homeowners the best experience possible on their home improvement projects.
Responsibilities:
- Support our growing fleet of 15,000+ installed and PTO'd customers within the Customer Support team.
- Troubleshoot solar/battery systems including Enphase, Tesla, Solaredge products to quickly diagnose and resolve customer-facing issues.
- Proactively identify underperforming systems that require servicing by implementing our existing diagnostic tools, while developing and optimizing these existing monitoring tools with AI enhancements.
- Leverage technical experience to help guide technicians in the field during complex service calls.
- Work closely with customers and internal departments to remove operational roadblocks and ensure customer expectations are surpassed.
- Communicate directly with customers to ensure a positive experience and understanding of the products and services on their home.
Requirements & Experience:
- Deep technical knowledge of solar systems, including proficiency in monitoring portals like Enphase, Tesla, and others.
- Proven technical experience troubleshooting solar systems remotely and providing direct guidance to field technicians.
- Experience proactively identifying technical issues and utilizing/improving software tools, specifically with AI enhancements.
- CRM experience required.
- Must be a self-motivated team player with a strong work ethic and customer service focus.
- Must be highly organized and possess strong attention to detail.
- Excellent interpersonal, written communication, and problem-solving skills.
Job Title: Solar Technical Support Specialist
Job Type: Full-time, In-office
Venture Home is a solar and home electrification company headquartered in Stamford, CT with operations throughout the Northeast and Mid-Atlantic. Venture takes an employee and customer-first approach with the goal of providing the best experience possible!
We are seeking an experienced Solar Technical Support Specialist to join our Customer Support team to help support our 15,000+ installed customers. Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner renewable power with solar energy and we need your help to do so! We are always looking for passionate, energetic, and customer-focused team members to join our mission of providing homeowners the best experience possible on their home improvement projects.
Responsibilities:
- Support our growing fleet of 15,000+ installed and PTO'd customers within the Customer Support team.
- Troubleshoot solar/battery systems including Enphase, Tesla, Solaredge products to quickly diagnose and resolve customer-facing issues.
- Proactively identify underperforming systems that require servicing by implementing our existing diagnostic tools, while developing and optimizing these existing monitoring tools with AI enhancements.
- Leverage technical experience to help guide technicians in the field during complex service calls.
- Work closely with customers and internal departments to remove operational roadblocks and ensure customer expectations are surpassed.
- Communicate directly with customers to ensure a positive experience and understanding of the products and services on their home.
Requirements & Experience:
- Deep technical knowledge of solar systems, including proficiency in monitoring portals like Enphase, Tesla, and others.
- Proven technical experience troubleshooting solar systems remotely and providing direct guidance to field technicians.
- Experience proactively identifying technical issues and utilizing/improving software tools, specifically with AI enhancements.
- CRM experience required.
- Must be a self-motivated team player with a strong work ethic and customer service focus.
- Must be highly organized and possess strong attention to detail.
- Excellent interpersonal, written communication, and problem-solving skills.
See All 48 Technical Support Agent Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Technical Support Agent JobsTechnical Support Agent Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Technical Support Agent Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
- Travelers4
- Trumpf4
- Unisys3
- Whittlesey3
- DXC Technology2
Top Industries Hiring
- Technology & Software10
- Healthcare & Medical Services5
- Insurance5
- Manufacturing4
- Accounting & Auditing3
What Connecticut Employers Look For
The qualifications that appear most often in technical support agent jobs across Connecticut.
- Proficiency with a helpdesk or ticketing platform such as Zendesk or ServiceNow
- Strong written and verbal communication skills for customer-facing interactions
- Experience troubleshooting hardware, software, or network connectivity issues
- Ability to manage multiple open tickets simultaneously and prioritize by severity
- CompTIA A+ certification or equivalent entry-level IT credential preferred
- High school diploma required, associate or bachelor's degree in IT preferred
Technical Support Agent Jobs in Connecticut: Frequently Asked Questions
How many technical support agent jobs are there in Connecticut?
There are 48+ technical support agent openings in Connecticut on Migrate Mate as of June 2026, with the most roles in Hartford, East Hartford, and Farmington. New positions post regularly as employers across Connecticut hire.
How much do technical support agents make in Connecticut?
Technical support agents in Connecticut earn a median of about $70,210 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,180 for the lowest 10% to over $101,540 for the top 10%. Pay rises with experience, specialty, and employer.
Which Connecticut cities have the most technical support agent jobs?
Hartford, East Hartford, and Farmington have the most technical support agent openings in Connecticut right now, with additional roles spread across smaller metros statewide.
Which companies hire technical support agents in Connecticut?
Employers hiring technical support agents in Connecticut include Travelers, Trumpf, and Unisys, based on current listings on Migrate Mate as of June 2026.
Are there remote technical support agent jobs in Connecticut?
Yes. About 23% of technical support agent openings tied to Connecticut are remote or hybrid as of June 2026. The rest are on-site roles based in Connecticut metros.
How do I apply for technical support agent jobs in Connecticut?
You can apply to technical support agent jobs in Connecticut directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Connecticut location, then apply to each one that fits.
See All 48 Technical Support Agent Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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