Technical Support Agent Jobs
Technical Support Agent jobs are open across technology, healthcare, finance, and telecommunications, at every level from entry-level to senior and team lead, with specializations in SaaS platforms, hardware troubleshooting, and enterprise IT helpdesk support. Find a role that fits from the openings below and apply directly.
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ADP is hiring a Technical Support Analyst.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more - providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE: Required Qualifications
- 1+ years of Customer Service experience
- Bilingual - English and Spanish
BONUS POINTS FOR THESE: Preferred Qualifications
- Microsoft Certified Professional (MCP) or equivalent certification/experience
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
ADP is hiring a Technical Support Analyst.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more - providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE: Required Qualifications
- 1+ years of Customer Service experience
- Bilingual - English and Spanish
BONUS POINTS FOR THESE: Preferred Qualifications
- Microsoft Certified Professional (MCP) or equivalent certification/experience
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
See All Technical Support Agent Jobs
Jump back to the full list of openings and apply to any technical support agent role that fits.
Find Technical Support Agent JobsTechnical Support Agent Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Dorsey & Whitney LLP7
- ADP1
- Arthur J. Glatfelter Agency1
- Asurion1
- BusPatrol1
Top Industries Hiring
- Law & Legal Services7
- Technology & Software3
- Manufacturing2
- Staffing & Recruiting2
- Automotive1
What Employers Look For
The qualifications that appear most often in technical support agent jobs.
- Proficiency with a helpdesk or ticketing platform such as Zendesk or ServiceNow
- Strong written and verbal communication skills for customer-facing interactions
- Experience troubleshooting hardware, software, or network connectivity issues
- Ability to manage multiple open tickets simultaneously and prioritize by severity
- CompTIA A+ certification or equivalent entry-level IT credential preferred
- High school diploma required, associate or bachelor's degree in IT preferred
Tips for Your Technical Support Agent Job Search
Quantify your ticket resolution metrics
Hiring managers want to see output, not just duties. Add figures like average tickets closed per day, first-contact resolution rate, or customer satisfaction scores from past roles. If you pulled those numbers from your helpdesk platform, say which one you used.
List every support platform you have used
Zendesk, Freshdesk, ServiceNow, Salesforce Service Cloud, and Jira are all screened differently by applicant tracking systems. Name the exact tools from your experience, including any telephony or live-chat software, so you clear keyword filters before a recruiter ever reads your resume.
Target openings by support tier, not just title
Tier 1, Tier 2, and Tier 3 roles require different experience depths. Filter for openings that match your actual escalation authority. Applying for a Tier 2 role when your background is Tier 1 without flagging your escalation experience is a common reason candidates get screened out early.
Apply early to roles that fit
Migrate Mate lists technical support agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a live troubleshooting scenario
Many technical support interviews include a roleplay where you walk through diagnosing a user issue in real time. Practice narrating your diagnostic steps out loud, from confirming the problem to isolating the cause, before your interview so the process sounds natural and methodical.
Negotiate shift differential before you accept
Technical support roles often include evening, weekend, or on-call coverage. If an offer covers non-standard hours, ask about shift differential pay or compensatory time before signing. This is frequently negotiable and rarely raised by the employer unless you bring it up.
Technical Support Agent Jobs: Frequently Asked Questions
Which companies are hiring the most technical support agents?
The companies hiring the most technical support agents right now include Dorsey & Whitney LLP, ADP, and Arthur J. Glatfelter Agency, with the largest share of openings in Washington, Utah, and Texas, based on current listings on Migrate Mate as of June 2026. Demand is especially strong among SaaS companies and managed service providers expanding their customer support teams.
How many technical support agent jobs are remote?
About 22% of technical support agent openings are fully remote or hybrid as of June 2026, making it one of the more remote-accessible roles in the technology support field. Fully remote positions are most common in software and SaaS support, while hardware and enterprise IT helpdesk roles more often require an on-site presence.
How do you become a technical support agent?
Start by building foundational IT knowledge through a CompTIA A+ certification or a community college IT program. Gain hands-on experience through internships, volunteer helpdesk work, or entry-level roles. Learn at least one ticketing platform like Zendesk or Freshdesk. Develop strong written communication skills, since most support work involves written tickets as much as phone calls.
Can you get hired as a technical support agent with no experience?
Yes, many employers hire technical support agents with no formal experience if you can demonstrate practical troubleshooting ability. Building a home lab, earning a CompTIA A+ certification, or completing a free helpdesk simulation course all signal readiness. Entry-level Tier 1 roles and contract positions are the most accessible starting points for candidates without a prior support background.
What does the technical support agent interview process look like?
Most technical support agent interviews include a phone screen focused on your troubleshooting approach, followed by a video or in-person interview with a hiring manager. Many employers add a live scenario or roleplay where you walk through diagnosing a user problem in real time. Some companies also administer a short written communication test to assess how you document issues in tickets.
Where can I find and apply to technical support agent jobs?
You can find and apply to technical support agent jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and preferences, and apply directly to each listing. No separate signup is required before you apply.
See All Technical Support Agent Jobs
Jump back to the full list of openings and apply to any technical support agent role that fits.
Find Technical Support Agent Jobs