Technical Support Agent Jobs in Delaware

INTRODUCTION

Come join a growing financial technology company that is leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit.

As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies. The role will also create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills. This is a fantastic opportunity for someone who is looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is online and downtime is minimized.

Essential Functions:

• Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve.
• Participate in audits & security reviews, providing required IT documentation and/or information.
• Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
• Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies.
• Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework.
• Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams’ objectives.
• Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
• Troubleshoot and maintain the infrastructure that our environment runs on.
• Assist the team with implementations both on premises as well as in the cloud.
• Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
• Perform additional duties as assigned.
• Assist management in leading the team and aligning to company goals for all members of the Infrastructure team.
• Implement Troubleshoot and Deploy assets and solutions to the cloud environments.

BASIC QUALIFICATIONS

• Minimum of a high school diploma or GED. BA or BS Degree is preferred.
• Minimum of 5 years’ experience working in the Information Technology Industry.
• Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.
• Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
• The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs.
• Ability to lift 25+ pounds and sit for prolonged periods of time.
• Collaborator that can collaborate with other teams in the organization.
• Excellent analytical and troubleshooting skills.
• Strong people skills, in addition to effective customer interaction skills.
• Some familiarity with Cloud Technology (AWS, Azure, Google Cloud).
• Knowledge of Active Directory and basic Microsoft applications.
• Ability to work well under deadlines and in a demanding environment.
• Familiarity with the principles and practice of configuration management and change control.
• Ability to design, implement and maintain automation and monitoring processes.
• At least 2 years windows server administration experience.
• Good understanding of the TCP/IP stack and networking.
• Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes.

PREFERRED QUALIFICATIONS

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

Work Arrangement:

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).