Technical Support Associate Jobs in Montana

This position is on-site in Bozeman, MT.

Position Summary:

The Infrastructure Engineer provides the management, implementation, maintenance and support of Bozeman Health (BH) telephony services including voice, fax, data and datacenter infrastructure to ensure reliable, secure, high availability services for BH. This role develops strategies and standards, evaluating, assessing and recommending cost effective wired and wireless voice communications technologies and management tools and processes that will be used to meet the current and projected communications requirements of BH. Provides training, consulting and support directly to system users.

Minimum Qualifications:

Required

- Associate degree in Computer Science, Information Technology, Network Engineering, or Electrical Engineering or ten (10) years of related experience
- Five (5) years of infrastructure installation and maintenance experience

Preferred

- Bachelor’s degree in electronics with Cisco certifications
- Mitel certifications
- Five (5) years of telecommunications installation and maintenance

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
- Maintain current knowledge of changes in industry practices and emerging telecommunications technology
- Participate in the implementation of hospital wide infrastructure projects
- Responsible for system maintenance, carrier issues, and inventory
- Work with vendors on orders, projects, and upgrades
- Plan VOIP/data network strategy and installations
- Develop and maintain hardware and software inventory, configurations, processes, and procedures

Knowledge, Skills and Abilities

- Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
- Exercises tact, discretion, sensitivity, and maintains confidentiality
- Performs essential job functions successfully in a busy and stressful environment
- Learns current and new computer applications and office equipment utilized at Bozeman Health
- Strong interpersonal, verbal, and written communication skills
- Analyzes, organizes, and prioritizes work while meeting multiple deadlines

Schedule Requirements

- This role requires regular and sustained attendance.
- The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
- On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

- Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
- Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
- Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
- Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
- Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
- Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
- Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
- Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
- Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
- Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
- Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
- Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.