TN Visa Servicenow Business Analyst Jobs
ServiceNow Business Analyst roles qualify for TN visa sponsorship under the Management Consultant category for Mexican and Canadian citizens. For Canadians, your employer provides a support letter you present at the U.S. port of entry for same-day TN approval. For Mexicans, your employer provides a support letter for your consulate application. No lottery, no cap for Canadians.
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Get Access To All JobsINTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin
DESCRIPTION
The ServiceNow Business Analyst serves as a critical liaison between business stakeholders and the ServiceNow team, ensuring that business requirements are effectively translated into ServiceNow solutions. The ServiceNow Business Analyst / Business Process Consultant focuses on analyzing and improving business processes, designing efficient workflows, and driving continuous improvement initiatives on the ServiceNow platform. Working across multiple modules (ITSM, HAM, ITOM, SPM, HRSD, HCLS, EA), the consultant leverages broad platform knowledge to deliver integrated solutions that advance organizational objectives. This position offers a dynamic environment with significant opportunities for collaboration, innovation, and professional growth as part of our enterprise ServiceNow journey.
Responsibilities:
Requirements Gathering & Documentation
Engage with stakeholders across departments to elicit business needs and pain points.
Document requirements in the form of user stories, use cases, and process flow diagrams.
Review and document current-state IT request management processes for newly acquired facilities (front-end and back-end).
Gather and document service request requirements for new requests and those transitioning from legacy processes.
* Determine whether new service request forms need to be created and define form requirements.
Business Process Design & Improvement
Analyze existing workflows and identify opportunities to streamline or automate processes using ServiceNow.
Design improved processes that leverage platform capabilities to increase efficiency and reduce operational costs.
Ensure service request requirements align with service request design guiding principles.
Determine appropriate catalog placement and categorization for service requests.
Cross-Functional Solution Collaboration
Work closely with ServiceNow developers and platform administrators to design and validate functional solutions.
Ensure configurations and customizations follow platform best practices and regulatory requirements.
Partner with the Service Catalog/Request Process Owner and Manager to define the approach for converting acquired facilities’ request management processes into the enterprise model.
Obtain required stakeholder signoff on service request designs.
Stakeholder Workshops & Communication
Lead workshops and design sessions to refine requirements and prototype solutions.
Communicate proposed changes, impacts, and updates clearly to technical and business stakeholders.
* Assist with communications related to service request changes, additions, and process transitions.
Testing & Deployment Support
Collaborate with QA engineers and user representatives to develop test plans and acceptance criteria.
Test service request forms and coordinate SME testing.
* Support change management and rollout processes to ensure smooth deployments.
User Training & Adoption
Create training materials, user guides, and knowledge base articles.
Conduct training sessions or demos to support adoption of ServiceNow capabilities.
Assist with onboarding newly acquired IT teams to the enterprise request management process and ServiceNow platform.
Revise or create handouts for both request fulfillers and caregivers submitting requests.
Process Governance & Continuous Improvement
Serve as a subject matter expert for ServiceNow-related process governance.
Monitor KPIs and usage metrics to evaluate process performance.
Document work, user stories, and decisions in the ServiceNow Agile application.
Report on progress, risks, issues, and dependencies.
* Recommend process enhancements or new solutions to meet evolving business needs.
Backlog Management & Platform Evolution
Maintain a prioritized backlog of enhancement requests and process improvements.
Support release planning and communicate impacts to stakeholders.
* Stay informed on new ServiceNow features, platform updates, and industry best practices.
PREFERRED QUALIFICATIONS:
ServiceNow & ITIL Expertise:
3+ years of experience in IT Service Management, business analysis, or process improvement roles, including substantial involvement in ServiceNow projects.
Experience working with at least two ServiceNow product areas (ITSM, ITOM, HAM, SPM, HRSD, HCLS).
ServiceNow Certified System Administrator (CSA) preferred.
Additional ServiceNow certifications (e.g., CIS-ITSM, CAD) and ITIL v3/v4 Foundation certification are strong assets.
* Solid understanding of ITIL/ITSM processes (Incident, Problem, Change, Request, Asset, etc.) and how they are implemented through ServiceNow.
Technical Skills:
Familiarity with ServiceNow configuration and capabilities (form design, workflow configuration, reporting).
Basic JavaScript skills and experience with ServiceNow testing frameworks (e.g., ATF).
* Experience building ServiceNow dashboards or reports w/ Power BI to support process monitoring.
Analytical & Problem-Solving Skills:
Ability to analyze complex business processes and identify inefficiencies.
Experience using process modeling tools to visualize workflows.
Communication & Collaboration:
Excellent written and verbal communication skills.
Experience facilitating workshops, delivering training, and presenting updates.
* Strong interpersonal skills with the ability to build consensus across teams.
Project Coordination & Methodologies:
Experience working in Agile/Scrum environments.
Ability to manage multiple priorities and maintain organized documentation.
Continuous Learning & Adaptability:
Growth mindset with enthusiasm for staying current on ServiceNow releases and best practices.
Willingness to learn and adapt in a fast-paced, collaborative environment.
MINIMUM QUALIFICATIONS:
Five years of application systems/administration experience OR three years experience with a bachelor's degree.
Must be able to lead and engage others in various IT tasks.
A limited degree of creativity and latitude is expected.
They must be able to perform some tasks with minimal direction from management.
* Must be proficient in two or more programming languages and/or application systems implemented in production.
Based on established hospital/department/unit standards, employees may not perform all duties listed in this job description.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
INTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin
DESCRIPTION
The ServiceNow Business Analyst serves as a critical liaison between business stakeholders and the ServiceNow team, ensuring that business requirements are effectively translated into ServiceNow solutions. The ServiceNow Business Analyst / Business Process Consultant focuses on analyzing and improving business processes, designing efficient workflows, and driving continuous improvement initiatives on the ServiceNow platform. Working across multiple modules (ITSM, HAM, ITOM, SPM, HRSD, HCLS, EA), the consultant leverages broad platform knowledge to deliver integrated solutions that advance organizational objectives. This position offers a dynamic environment with significant opportunities for collaboration, innovation, and professional growth as part of our enterprise ServiceNow journey.
Responsibilities:
Requirements Gathering & Documentation
Engage with stakeholders across departments to elicit business needs and pain points.
Document requirements in the form of user stories, use cases, and process flow diagrams.
Review and document current-state IT request management processes for newly acquired facilities (front-end and back-end).
Gather and document service request requirements for new requests and those transitioning from legacy processes.
* Determine whether new service request forms need to be created and define form requirements.
Business Process Design & Improvement
Analyze existing workflows and identify opportunities to streamline or automate processes using ServiceNow.
Design improved processes that leverage platform capabilities to increase efficiency and reduce operational costs.
Ensure service request requirements align with service request design guiding principles.
Determine appropriate catalog placement and categorization for service requests.
Cross-Functional Solution Collaboration
Work closely with ServiceNow developers and platform administrators to design and validate functional solutions.
Ensure configurations and customizations follow platform best practices and regulatory requirements.
Partner with the Service Catalog/Request Process Owner and Manager to define the approach for converting acquired facilities’ request management processes into the enterprise model.
Obtain required stakeholder signoff on service request designs.
Stakeholder Workshops & Communication
Lead workshops and design sessions to refine requirements and prototype solutions.
Communicate proposed changes, impacts, and updates clearly to technical and business stakeholders.
* Assist with communications related to service request changes, additions, and process transitions.
Testing & Deployment Support
Collaborate with QA engineers and user representatives to develop test plans and acceptance criteria.
Test service request forms and coordinate SME testing.
* Support change management and rollout processes to ensure smooth deployments.
User Training & Adoption
Create training materials, user guides, and knowledge base articles.
Conduct training sessions or demos to support adoption of ServiceNow capabilities.
Assist with onboarding newly acquired IT teams to the enterprise request management process and ServiceNow platform.
Revise or create handouts for both request fulfillers and caregivers submitting requests.
Process Governance & Continuous Improvement
Serve as a subject matter expert for ServiceNow-related process governance.
Monitor KPIs and usage metrics to evaluate process performance.
Document work, user stories, and decisions in the ServiceNow Agile application.
Report on progress, risks, issues, and dependencies.
* Recommend process enhancements or new solutions to meet evolving business needs.
Backlog Management & Platform Evolution
Maintain a prioritized backlog of enhancement requests and process improvements.
Support release planning and communicate impacts to stakeholders.
* Stay informed on new ServiceNow features, platform updates, and industry best practices.
PREFERRED QUALIFICATIONS:
ServiceNow & ITIL Expertise:
3+ years of experience in IT Service Management, business analysis, or process improvement roles, including substantial involvement in ServiceNow projects.
Experience working with at least two ServiceNow product areas (ITSM, ITOM, HAM, SPM, HRSD, HCLS).
ServiceNow Certified System Administrator (CSA) preferred.
Additional ServiceNow certifications (e.g., CIS-ITSM, CAD) and ITIL v3/v4 Foundation certification are strong assets.
* Solid understanding of ITIL/ITSM processes (Incident, Problem, Change, Request, Asset, etc.) and how they are implemented through ServiceNow.
Technical Skills:
Familiarity with ServiceNow configuration and capabilities (form design, workflow configuration, reporting).
Basic JavaScript skills and experience with ServiceNow testing frameworks (e.g., ATF).
* Experience building ServiceNow dashboards or reports w/ Power BI to support process monitoring.
Analytical & Problem-Solving Skills:
Ability to analyze complex business processes and identify inefficiencies.
Experience using process modeling tools to visualize workflows.
Communication & Collaboration:
Excellent written and verbal communication skills.
Experience facilitating workshops, delivering training, and presenting updates.
* Strong interpersonal skills with the ability to build consensus across teams.
Project Coordination & Methodologies:
Experience working in Agile/Scrum environments.
Ability to manage multiple priorities and maintain organized documentation.
Continuous Learning & Adaptability:
Growth mindset with enthusiasm for staying current on ServiceNow releases and best practices.
Willingness to learn and adapt in a fast-paced, collaborative environment.
MINIMUM QUALIFICATIONS:
Five years of application systems/administration experience OR three years experience with a bachelor's degree.
Must be able to lead and engage others in various IT tasks.
A limited degree of creativity and latitude is expected.
They must be able to perform some tasks with minimal direction from management.
* Must be proficient in two or more programming languages and/or application systems implemented in production.
Based on established hospital/department/unit standards, employees may not perform all duties listed in this job description.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
See all 14+ Servicenow Business Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Servicenow Business Analyst roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Servicenow Business Analyst
Map your degree to the right category
TN status for this role typically requires a degree in business administration, computer science, or a related field. A degree in an unrelated discipline, even with years of ServiceNow experience, can trigger a CBP denial at the border.
Prepare a tight employer support letter
Your employer's support letter must describe the role as consulting or analysis work, not implementation or project management. CBP officers scrutinize job duties closely, so language that reads as IT support rather than business analysis creates real risk.
Target employers experienced with visa sponsorship
Search for employers with recent visa filings for Management Consultant or Business Analyst roles. Employers experienced with work visa sponsorship understand the documentation requirements and move through the sponsorship process faster and with fewer surprises.
Use Migrate Mate to filter verified sponsoring employers
Migrate Mate surfaces employers with documented TN sponsorship activity for business analyst roles, so you spend your time on leads that have already cleared the willingness barrier. Start there before targeting employers cold.
Understand the Mexican TN process differs from the Canadian
Mexican citizens cannot get TN status at the port of entry. You must apply at a U.S. consulate and receive a visa stamp before entering. Build at least four to six weeks of lead time into any offer timeline to account for consular appointment availability.
Servicenow Business Analyst jobs are hiring across the US. Find yours.
Find Servicenow Business Analyst JobsServicenow Business Analyst TN Visa: Frequently Asked Questions
Does a ServiceNow Business Analyst role qualify for TN visa sponsorship?
Yes, ServiceNow Business Analyst positions typically qualify under the Management Consultant category of the USMCA TN visa. The role must involve analyzing business processes and recommending ServiceNow-based solutions, not primarily configuring or developing the platform. Your employer's support letter needs to clearly frame the position as consulting or analytical work, and your degree should be in a relevant field like business administration, information systems, or computer science.
How does TN visa sponsorship compare to H-1B for this role?
TN has no annual lottery and no cap for Canadian citizens, so you can start work as soon as your status is approved, sometimes the same day at the port of entry. H-1B requires surviving a random lottery that selects roughly one in four registrants and imposes an October 1 start date. For Canadian ServiceNow professionals, TN is almost always the faster, more predictable path. Mexican citizens face a consular process but still avoid the lottery.
What documents does my employer need to provide for TN sponsorship?
Your employer must prepare a signed support letter on company letterhead describing your job title, duties, salary, and the professional category under USMCA. For Canadians, you present this support letter at the U.S. port of entry when applying for TN status. Mexican citizens submit the support letter as part of their consular visa application package at a U.S. consulate. No additional government filings are required before your start date.
Where can I find ServiceNow Business Analyst jobs with TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. jobs with TN visa sponsorship. It filters roles by employers who have documented sponsorship activity, so you're not guessing which companies will actually support the process. Generic job boards don't filter by TN sponsorship willingness, which means most of the listings you'd find there require separate outreach to confirm.
Can I switch ServiceNow employers while on TN status?
Yes, but you need a new TN authorization before starting with the new employer. You can't transfer TN status the way H-1B allows portability under certain conditions. Canadians can get a new TN approved at the border or through USCIS. Mexican citizens need a new visa stamp from a U.S. consulate. Plan the timing carefully so your last day at the current employer aligns with your new TN approval.
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