Client Service Analyst Jobs in Massachusetts

INTRODUCTION

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together. TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces.

Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

ROLE AND RESPONSIBILITIES

As a Benefits Analyst, you'll serve as both a subject matter expert and technical systems resource, managing daily administration processes, leading implementation projects, and ensuring seamless data processing activities.

What you’ll do:

• Manage administrative and case management issues as well as data processing activities on a daily basis
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
• Test and analyze system configuration against requirement documents during implementation and administration
• Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports
• Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs
• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s)

BASIC QUALIFICATIONS

You have:

• Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred)
• Strong analytical mindset with excellent attention to detail
• Basic proficiency in Microsoft Office Suite, particularly Excel
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Comfort working both independently and as part of a team

PREFERRED QUALIFICATIONS

What you bring:

• Self-motivated attitude with genuine desire for professional growth
• Natural problem-solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast-paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail-oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

NICE TO HAVE

• Internship or coursework in benefits administration, human resources, or data analysis
• Previous experience with database management or data processing
• Familiarity with healthcare or group benefits concepts
• Experience with project coordination or administrative support roles
• Knowledge of SQL, data visualization tools, or advanced Excel functions
• Customer service or client support experience
• Professional certifications in HR, benefits, or related fields
• Experience working in a consulting or client services environment
• Understanding of compliance requirements in benefits administration
• Bilingual capabilities (depending on client base)

COMPENSATION

• Salary Range: $49,400 - $60,000 USD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

JOB TYPE

This is for a current vacancy.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.