Senior Level Client Service Associate Jobs
Senior level client service associate jobs put seasoned professionals in charge of client relationships, service delivery standards, and the teams or workflows that keep them running. Openings are concentrated across Consulting & Professional Services, Fintech, and Banking & Financial Services, with a mix of on-site, remote, and hybrid settings, and employers like GHD, JPMorganChase, and Kestra Financial hiring at this level now.
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Showing 5 of 40+ Senior Level Client Service Associate jobs
INTRODUCTION
Are you ready to join a team transforming the global food system?
TELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.
ROLE AND RESPONSIBILITIES
Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.
You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.
What you'll do:
- Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
- Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
- Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
- Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
- Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.
BASIC QUALIFICATIONS
What you bring:
- 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
- Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
- Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
- Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
- Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
- Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
- Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
- Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
- Proactive, customer-centric mindset with a bias toward action and accountability
- Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
- Familiarity with retail or supply chain operations and dynamics
PREFERRED QUALIFICATIONS
Great-to-haves:
- Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience
- Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives
- Familiarity with retail or supply chain operations and dynamics
At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.
LI-Remote or #HybridWork
INTRODUCTION
Are you ready to join a team transforming the global food system?
TELUS Agriculture and Consumer Goods (TAC) is on a mission to create the most trusted food system worldwide by delivering digital insights that improve food safety, supply chain efficiency, and environmental sustainability. We're building state-of-the-art solutions that empower farmers, advisors, retailers, and CPG manufacturers to make smarter decisions — from the fields to your plate. If you're passionate about solving real-world challenges and driving meaningful impact, we want to hear from you.
ROLE AND RESPONSIBILITIES
Join our Customer Success team at TELUS Agriculture & Consumer Goods as a Senior Client Service Manager and become the trusted voice of the customer for CPG manufacturers and retailers.
You'll partner with customers post-implementation to unlock the full value of TELUS Trade Promotion Management and Revenue Growth Management Analytics — helping them drive measurable ROI, strengthen competitive advantage, and achieve their business goals. Working closely with Product and Engineering, you'll translate customer needs into actionable insights that shape our product roadmap and support how brands and retailers thrive in an increasingly digital marketplace. This is a role where your customer relationships directly influence our product strategy and business direction.
What you'll do:
- Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
- Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
- Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
- Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
- Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.
BASIC QUALIFICATIONS
What you bring:
- 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
- Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
- Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
- Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
- Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
- Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
- Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
- Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
- Proactive, customer-centric mindset with a bias toward action and accountability
- Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
- Familiarity with retail or supply chain operations and dynamics
PREFERRED QUALIFICATIONS
Great-to-haves:
- Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience
- Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives
- Familiarity with retail or supply chain operations and dynamics
At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive. We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning. Together, we aim to create a respectful and welcoming global community.
LI-Remote or #HybridWork
See All 40 Senior Level Client Service Associate Jobs
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Find JobsSenior Level Client Service Associate Job Market
Who's Hiring
- GHD16
- JPMorganChase5
- Kestra Financial5
- Carollo Engineers4
- Brown and Caldwell3
Top Industries Hiring
- Consulting & Professional Services27
- Fintech5
- Banking & Financial Services5
- Investment & Asset Management5
- Accounting & Auditing1
Senior Level Client Service Associate Jobs: Frequently Asked Questions
How do I get a senior level client service associate job?
Employers hiring at the senior level look for candidates who can own complex client portfolios, resolve escalated issues independently, and improve service processes without close supervision. Demonstrating that you have led cross-functional initiatives, mentored junior associates, and consistently retained or grown accounts will give you a clear edge. Tailor your resume to show outcomes, not just duties, and highlight any experience managing client relationships through significant transitions or challenges.
Which companies hire senior level client service associates?
Companies hiring senior level client service associates right now include GHD, JPMorganChase, and Kestra Financial, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from financial services firms, insurance carriers, wealth management companies, and large enterprises with dedicated client success or relationship management functions that require experienced professionals to lead service delivery.
Are there remote senior level client service associate jobs?
Yes, though availability varies by industry and employer. About 61% of senior level client service associate openings are remote or hybrid as of November 2026, reflecting sustained demand for experienced professionals who can manage client relationships and lead service teams without being on-site full time. Financial services and technology-adjacent sectors tend to offer the most flexible arrangements at this experience level.
What makes a client service associate role senior level?
Senior level roles are defined by ownership and scope rather than task execution. A senior client service associate is expected to manage a book of complex or high-value client relationships, set service standards, resolve escalated issues that junior staff cannot handle, and often mentor or oversee associate-level team members. The role carries accountability for client retention outcomes and frequently involves cross-functional collaboration with operations, compliance, or advisory teams.
Which industries hire the most senior level client service associates?
Senior level client service associate roles concentrate in Consulting & Professional Services, Fintech, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they rely on long-term client relationships, regulatory compliance, and high service standards that require experienced professionals capable of managing complexity and maintaining client satisfaction over time.