INTRODUCTION

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

We are seeking a full-time, remote Principal AI Architect. The Principal AI Architect role provides enterprise leadership for the design and delivery of end-to-end AI, Generative AI, and agentic AI solutions, while also contributing hands-on technical expertise to prototyping, implementation, and architectural direction. This position requires deep expertise in enterprise software engineering, cloud architecture, AI/ML, and Generative AI, with responsibility for translating evolving AI capabilities into scalable, secure, and production-ready solutions. The role operates within regulated environments and is accountable for incorporating data privacy, security, governance, and responsible AI practices into solution design and delivery, particularly in healthcare or other sensitive-data domains. This position plays a key role in shaping Paradigm’s AI architecture, advancing the AI Center of Excellence (COE), and enabling consistent, governed, and scalable AI solution delivery across the organization.

Responsibilities:

AI Architecture & Solution Delivery

• Architect and deliver end-to-end AI, Generative AI, and agentic AI solutions from concept through production
• Apply hands-on expertise to build LLM-based systems, RAG pipelines, AI agents, and multi-agent orchestration solutions
• Design AI platform capabilities including model selection, LLM routing, retrieval strategies, memory systems, and tool/function orchestration
• Lead hands-on prototyping and proof-of-concepts to validate technologies and accelerate adoption
• Ensure AI solutions are designed for performance, scalability, observability, privacy, and operational readiness
• Define and drive architecture across multiple domains/business segments, ensuring alignment with enterprise strategy
• Partner with business and technology leadership to shape AI roadmap, priorities, and execution strategy
• Establish and promote architecture standards, reusable patterns, and best practices
• Drive modernization initiatives to reduce technical debt and improve scalability, resilience, and performance
• Implement and guide AI governance, security, responsible AI, and compliance practices
• Collaborate across engineering, data, product, and business teams to deliver production-grade AI solutions
• Mentor engineers and architects and effectively communicate AI concepts to technical and non-technical stakeholders

Leadership & Collaboration

• Partner with business and technology leadership to define AI strategy, roadmap, and execution priorities
• Establish and promote architecture standards, reusable patterns, and best practices
• Mentor architects and engineers; build internal capability for AI solution delivery
• Communicate complex AI concepts effectively to both technical and non-technical stakeholders
• Lead adoption of AI-enabled tools within the team, ensuring effective integration into workflows. Coaches employees on appropriate usage, monitors impact on productivity and quality and identifies opportunities for process improvement
• Demonstrate a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritize collaboration to meet customer needs and expectations and take personal accountability for service quality

Technology Strategy & Innovation

• Continuously evaluate the evolving AI landscape (LLMs, agents, frameworks, tools)
• Translate emerging technologies into practical enterprise use cases and capabilities
• Drive modernization initiatives to improve scalability, resilience, and performance

QUALIFICATIONS:

• 10+ years of experience in software engineering, architecture, and enterprise system design
• Proven experience delivering end-to-end AI/ML and Generative AI solutions in production environments
• Strong hands-on engineering capability with ability to operate across architecture, design, and implementation
• Deep expertise in LLMs, prompt engineering, RAG, embeddings, vector databases, and agent-based systems
• Experience with agent frameworks and orchestration including multi-agent patterns and integrations
• Strong programming experience in Python and building APIs, microservices, and distributed systems
• Experience designing and implementing solutions on cloud platforms (Azure preferred)
• Experience with DevOps practices, including CI/CD, containerization, and scalable deployment of AI systems
• Familiarity with infrastructure-as-code (Terraform, Bicep) and Kubernetes-based deployments
• Strong understanding of data architecture and integration patterns supporting AI workloads
• Ability to evaluate emerging technologies and translate them into enterprise-scale capabilities
• Solid knowledge of AI governance, risk, compliance, privacy, and responsible AI principles
• Strong communication and stakeholder management skills
• Ability to influence decisions across engineering, data, and business teams
• Proven ability to mentor, guide, and elevate engineering and architecture teams
• Master’s or Bachelor’s degree in Computer Science, Engineering, Data Science, or a related STEM field

Paradigm Benefits:

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only)
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions
• Vacation – We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

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