Senior Level Communications Operator Jobs
Senior level communications operator jobs place experienced professionals in command of mission-critical dispatch systems, protocol oversight, and the coordination teams that keep operations running. Most openings are on-site and hybrid across Technology & Software, Education, and Healthcare & Medical Services, with employers like JPMorganChase, Plaid, and Coinbase hiring at this level now.
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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
We are seeking a senior Applied AI & Data Leader to drive growth and solution development across strategic Communications, Telecom and Media accounts.
This is a hands-on seller-doer role for a leader who can engage CIOs, CTOs, CDOs and business executives, identify where AI and data can create measurable value, translate opportunities into credible solutions, and remain engaged from pursuit through delivery. The ideal candidate combines industry expertise, AI/data architecture depth and commercial acumen.
Key Responsibilities
- Partner with account and sales leaders to define the AI & Data growth agenda, identify whitespace and originate opportunities.
- Convert client priorities into qualified AI, GenAI and data transformation pursuits.
- Build trusted executive relationships and lead discovery sessions and workshops that turn AI interest into defined problems, solutions and investments.
- Own the technical narrative from qualification through proposal, presentation, negotiation and transition to delivery.
- Shape enterprise solutions spanning GenAI, agentic AI, ML, data engineering, analytics, automation and AI governance.
- Architect solutions using Azure/OpenAI, AWS, Google Cloud, Databricks and Snowflake based on client needs.
- Apply RAG, enterprise knowledge, AI agents, workflow orchestration, predictive ML, data products, lakehouse and real-time data patterns.
- Ensure architectures are scalable, secure, governable and commercially viable.
- Personally lead solution architecture, value proposition, scope, delivery approach, estimates, prototypes and executive demonstrations.
- Stay engaged through early delivery, resolve solution issues and identify expansion opportunities.
Industry Expertise
Strong understanding of Communications, Telecom and/or Media priorities such as network operations and service assurance, customer care, churn and next-best-action, field operations, network optimization, OSS/BSS modernization, content intelligence, audience analytics, personalization, advertising intelligence, content supply chain and enterprise knowledge.
The focus is not simply discussing AI technology, but identifying where AI and data can materially improve revenue, customer experience, reliability, efficiency and workforce productivity.
Required Qualifications
- 15+ years of experience across data, analytics, AI/ML, cloud or related technology disciplines.
- Strong experience with Communications, Telecom, Cable, Media and/or Entertainment organizations.
- Demonstrated success in client-facing consulting, solution leadership, technology or growth roles.
- Proven ability to combine technical solutioning with business development.
- Strong architecture expertise across modern data platforms, AI/ML and GenAI.
- Experience shaping complex transformations from discovery through proposal and closure.
- Ability to engage engineering leaders on architecture and communicate business value to executives.
- Strong executive storytelling, presentation and workshop facilitation skills.
- Based in the NY/NJ metropolitan area with flexibility for regular client engagement.
Preferred Qualifications
- Experience with Databricks, Snowflake and Azure, AWS and/or Google Cloud.
- Experience with LLMs, RAG, AI agents/agentic workflows and enterprise AI platforms.
- Knowledge of responsible AI, governance, observability, security and data governance.
- Experience with Telecom OSS/BSS, service assurance, customer operations or Media data/content ecosystems.
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The expected compensation for this role ranges from $200,000.00 to $280,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
We are seeking a senior Applied AI & Data Leader to drive growth and solution development across strategic Communications, Telecom and Media accounts.
This is a hands-on seller-doer role for a leader who can engage CIOs, CTOs, CDOs and business executives, identify where AI and data can create measurable value, translate opportunities into credible solutions, and remain engaged from pursuit through delivery. The ideal candidate combines industry expertise, AI/data architecture depth and commercial acumen.
Key Responsibilities
- Partner with account and sales leaders to define the AI & Data growth agenda, identify whitespace and originate opportunities.
- Convert client priorities into qualified AI, GenAI and data transformation pursuits.
- Build trusted executive relationships and lead discovery sessions and workshops that turn AI interest into defined problems, solutions and investments.
- Own the technical narrative from qualification through proposal, presentation, negotiation and transition to delivery.
- Shape enterprise solutions spanning GenAI, agentic AI, ML, data engineering, analytics, automation and AI governance.
- Architect solutions using Azure/OpenAI, AWS, Google Cloud, Databricks and Snowflake based on client needs.
- Apply RAG, enterprise knowledge, AI agents, workflow orchestration, predictive ML, data products, lakehouse and real-time data patterns.
- Ensure architectures are scalable, secure, governable and commercially viable.
- Personally lead solution architecture, value proposition, scope, delivery approach, estimates, prototypes and executive demonstrations.
- Stay engaged through early delivery, resolve solution issues and identify expansion opportunities.
Industry Expertise
Strong understanding of Communications, Telecom and/or Media priorities such as network operations and service assurance, customer care, churn and next-best-action, field operations, network optimization, OSS/BSS modernization, content intelligence, audience analytics, personalization, advertising intelligence, content supply chain and enterprise knowledge.
The focus is not simply discussing AI technology, but identifying where AI and data can materially improve revenue, customer experience, reliability, efficiency and workforce productivity.
Required Qualifications
- 15+ years of experience across data, analytics, AI/ML, cloud or related technology disciplines.
- Strong experience with Communications, Telecom, Cable, Media and/or Entertainment organizations.
- Demonstrated success in client-facing consulting, solution leadership, technology or growth roles.
- Proven ability to combine technical solutioning with business development.
- Strong architecture expertise across modern data platforms, AI/ML and GenAI.
- Experience shaping complex transformations from discovery through proposal and closure.
- Ability to engage engineering leaders on architecture and communicate business value to executives.
- Strong executive storytelling, presentation and workshop facilitation skills.
- Based in the NY/NJ metropolitan area with flexibility for regular client engagement.
Preferred Qualifications
- Experience with Databricks, Snowflake and Azure, AWS and/or Google Cloud.
- Experience with LLMs, RAG, AI agents/agentic workflows and enterprise AI platforms.
- Knowledge of responsible AI, governance, observability, security and data governance.
- Experience with Telecom OSS/BSS, service assurance, customer operations or Media data/content ecosystems.
[[custJD]]
The expected compensation for this role ranges from $200,000.00 to $280,000.00.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Who's Hiring
Top Industries Hiring
- Technology & Software27
- Education8
- Healthcare & Medical Services6
- Biotechnology & Pharmaceuticals6
- Investment & Asset Management5
Senior Level Communications Operator Jobs: Frequently Asked Questions
How do I get a senior level communications operator job?
Employers at this level want candidates who have owned high-stakes dispatch or coordination workflows, not just participated in them. Demonstrate that you have led shift operations, trained junior operators, and improved communication protocols under pressure. Certifications in emergency communications, incident command systems, or public safety dispatch give a measurable edge over generalist applicants.
Which companies hire senior level communications operators?
Companies hiring senior level communications operators right now include JPMorganChase, Plaid, and Coinbase, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to concentrate among public safety agencies, utilities, transportation authorities, and large enterprise operations centers that run 24/7 communications functions.
Are there remote senior level communications operator jobs?
Yes, though most communications operator roles at this level require on-site or hybrid presence due to the nature of real-time coordination. About 33% of senior level communications operator openings are remote or hybrid as of November 2026, with remote positions more common in monitoring, coordination management, and training-focused roles.
What makes a communications operator role senior level?
Senior level roles carry meaningful scope beyond individual dispatch tasks. Operators at this stage own shift-wide operations, serve as the escalation point for complex or high-priority incidents, and are responsible for mentoring less experienced staff. Employers also expect them to evaluate and improve communication systems, contribute to policy updates, and coordinate across departments or agencies with minimal supervision.
Which industries hire the most senior level communications operators?
Senior Level communications operator roles concentrate in Technology & Software, Education, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they depend on continuous, high-reliability communications infrastructure where experienced operators are needed to manage escalating complexity and lead frontline teams.