Project Program Manager Jobs at Airbnb with Visa Sponsorship
Project Program Manager roles at Airbnb sit at the intersection of product, engineering, and operations, coordinating large-scale initiatives across global teams. Airbnb has a consistent track record of sponsoring work visas for this function, supporting candidates through H-1B, E-3, and other pathways.
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Get Access To All JobsINTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
See all 28+ Project Program Manager at Airbnb jobs
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Get Access To All JobsTips for Finding Project Program Manager Jobs at Airbnb Jobs
Frame your portfolio around cross-functional delivery
Airbnb's Project Program Manager roles emphasize shipping complex, cross-functional programs at scale. Before applying, document specific examples where you coordinated across product, engineering, and ops teams, with measurable outcomes.
Identify roles that align with your visa category
Airbnb sponsors multiple visa types for this function, but your category shapes which roles and teams are realistic to target. Australian citizens should prioritize E-3-eligible postings, while most international candidates will need H-1B sponsorship confirmed upfront.
Ask about LCA timing before accepting an offer
Your employer files a Labor Condition Application with the DOL before your H-1B petition can proceed. Confirm Airbnb's internal timeline for this step during offer negotiation so you can plan your start date around the 60-day certification window.
Use Migrate Mate to surface open roles by visa type
Airbnb posts Project Program Manager openings across multiple teams and levels at any given time. Migrate Mate filters those listings by visa sponsorship type, so you can target roles that match your specific immigration situation.
Align your credentials to specialty occupation standards early
USCIS evaluates whether Project Program Manager roles meet specialty occupation criteria, which requires a directly related degree field. If your degree is in a tangential discipline, gather documentation of advanced coursework or certifications that tie it to program or project management.
Project Program Manager at Airbnb jobs are hiring across the US. Find yours.
Find Project Program Manager at Airbnb JobsFrequently Asked Questions
Does Airbnb sponsor H-1B visas for Project Program Managers?
Yes, Airbnb sponsors H-1B visas for Project Program Manager roles. The process requires your employer to file a Labor Condition Application with the DOL and then submit a petition to USCIS on your behalf. Because H-1B is subject to an annual cap and lottery, timing your application correctly is critical, and most new sponsorships begin with the April 1 filing window for an October 1 start date.
How do I apply for Project Program Manager jobs at Airbnb?
Applications go through Airbnb's careers portal, where Project Program Manager roles are listed by team and level. Tailoring your resume to reflect cross-functional program delivery and Airbnb's hospitality-tech context will strengthen your application. You can also use Migrate Mate to browse currently open Project Program Manager positions at Airbnb filtered by visa sponsorship type, which makes it easier to identify roles that match your immigration situation before you apply.
Which visa types does Airbnb commonly sponsor for Project Program Manager roles?
Airbnb sponsors several visa categories for this role, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For candidates on a path to permanent residence, Airbnb also supports EB-2 and EB-3 Green Card sponsorship. The right pathway depends on your nationality, degree field, and career stage, so confirming eligibility with Airbnb's immigration team early in the process matters.
What qualifications does Airbnb expect for Project Program Manager candidates requiring sponsorship?
Airbnb typically looks for a bachelor's degree in a field directly related to the role, such as business, information systems, or engineering, alongside several years of experience managing complex, cross-functional programs. For H-1B sponsorship, USCIS requires the position to qualify as a specialty occupation, so roles where any general degree would suffice may face scrutiny. Candidates who can demonstrate deep domain knowledge in product or platform operations tend to be strongest for this function.
How do I plan my timeline if Airbnb offers me H-1B sponsorship for a Project Program Manager role?
If you're not currently in H-1B status, the earliest a new H-1B can take effect is October 1 of the fiscal year for which you're selected in the lottery. USCIS opens registration in March, with selections made shortly after. That means an offer signed in winter or spring typically translates to a start date six or more months later. If you're on F-1 OPT, cap-gap provisions may let you continue working through that period as long as your petition was filed before your EAD expired.
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