Business Manager Jobs at Airbnb with Visa Sponsorship
Business Manager jobs at Airbnb sit at the intersection of strategy, operations, and cross-functional leadership across its global hospitality platform. Airbnb has a consistent track record of sponsoring work visas for business function roles, making it a realistic target for international candidates with relevant experience.
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Get Access To All JobsINTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
Tips for Finding Business Manager Jobs at Airbnb
Frame Your Experience Around Market Operations
Airbnb's Business Manager roles typically focus on host supply, market expansion, or cross-functional program ownership. Structure your resume around outcomes tied to those functions, not generic management responsibilities, so your profile matches the internal language recruiters use.
Confirm LCA Filing Before Accepting Offers
Before you sign, verify that Airbnb has submitted your Labor Condition Application to DOL. This step must be certified before any H-1B or E-3 petition can be filed, and delays here directly push back your start date.
Target Roles With Multi-Visa Eligibility
Business Manager openings at Airbnb can support H-1B, E-3, TN, and F-1 OPT pathways depending on your nationality and timeline. Identifying which visa type fits your situation before applying helps you prioritize roles and negotiate realistic start dates with the hiring team.
Use Migrate Mate to Find Active Sponsorship Openings
Airbnb posts Business Manager roles across multiple internal tracks that aren't always labeled as sponsorship-eligible. Use Migrate Mate to filter specifically for open roles at Airbnb that align with your visa type, so you're applying to positions where sponsorship is confirmed.
Prepare a Specialty Occupation Justification Early
USCIS scrutinizes whether Business Manager roles qualify as specialty occupations for H-1B purposes. Before your employer files, work with their immigration counsel to document why your specific role requires at least a bachelor's degree in a directly related field, using your actual job duties, not a generic title.
Account for PERM Timelines If You Want Permanence
If your goal is a Green Card through Airbnb, understand that EB-2 or EB-3 PERM labor certification processing currently runs 12 to 18 months at DOL before the I-140 petition stage even begins. Raise the topic with your manager and HR contact early in your tenure, not after your H-1B is close to its six-year limit.
Frequently Asked Questions
Does Airbnb sponsor H-1B visas for Business Managers?
Yes, Airbnb sponsors H-1B visas for Business Manager roles. The role typically needs to qualify as a specialty occupation under USCIS standards, meaning the position must require at least a bachelor's degree in a directly related field. Airbnb's in-house immigration team generally manages the process, but timelines depend on when in the H-1B cap cycle you receive your offer.
How do I apply for Business Manager jobs at Airbnb?
Applications go through Airbnb's careers portal, where Business Manager openings are listed under functions like Operations, Finance, or Strategy. Tailor your application to the specific market or business unit the role covers. Migrate Mate is a reliable way to browse currently open Business Manager positions at Airbnb that are known to support visa sponsorship, so you can apply with clarity on your eligibility before you start the process.
Which visa types does Airbnb commonly use for Business Manager roles?
Airbnb sponsors several visa types for Business Manager positions, including H-1B for most nationalities, E-3 visa for Australian citizens, and TN visa for Canadian and Mexican nationals with qualifying business or management credentials. F-1 OPT is also supported for recent graduates in their authorized work period. The right pathway depends on your citizenship, degree field, and when you need to start work.
What qualifications does Airbnb expect for Business Manager roles?
Most Business Manager roles at Airbnb require a bachelor's degree in business, economics, finance, or a closely related field, with several years of experience in strategy, operations, or program management. Hospitality or marketplace industry experience is a differentiator. For visa sponsorship purposes, your degree field needs to map directly to the role's core duties, which matters especially for H-1B specialty occupation review at USCIS.
How do I navigate the timeline between an Airbnb offer and my visa start date?
The gap between receiving an offer and legally starting work depends on your visa type. H-1B cap-subject petitions have a fixed October 1 start date, which can mean waiting months after an offer. E-3 and TN petitions move faster, often within four to eight weeks of filing. Clarify your target start date and visa pathway with Airbnb's HR team early in negotiations so the DOL and USCIS filing timelines align with your situation.