Business Manager Jobs at Airbnb with Visa Sponsorship
Business Manager roles at Airbnb sit at the intersection of strategy, operations, and cross-functional leadership across its global hospitality platform. Airbnb has a consistent track record of sponsoring work visas for business function roles, making it a realistic target for international candidates with relevant experience.
See All Business Manager at Airbnb JobsOverview
Showing 5 of 25+ Business Manager Jobs at Airbnb jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 25+ Business Manager Jobs at Airbnb
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Manager Jobs at Airbnb.
Get Access To All JobsINTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
See all 25+ Business Manager at Airbnb jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Manager at Airbnb roles.
Get Access To All JobsTips for Finding Business Manager Jobs at Airbnb Jobs
Frame Your Experience Around Market Operations
Airbnb's Business Manager roles typically focus on host supply, market expansion, or cross-functional program ownership. Structure your resume around outcomes tied to those functions, not generic management responsibilities, so your profile matches the internal language recruiters use.
Target Roles With Multi-Visa Eligibility
Business Manager openings at Airbnb can support H-1B, E-3, TN, and F-1 OPT pathways depending on your nationality and timeline. Identifying which visa type fits your situation before applying helps you prioritize roles and negotiate realistic start dates with the hiring team.
Use Migrate Mate to Find Active Sponsorship Openings
Airbnb posts Business Manager roles across multiple internal tracks that aren't always labeled as sponsorship-eligible. Use Migrate Mate to filter specifically for open roles at Airbnb that align with your visa type, so you're applying to positions where sponsorship is confirmed.
Prepare a Specialty Occupation Justification Early
USCIS scrutinizes whether Business Manager roles qualify as specialty occupations for H-1B purposes. Before your employer files, work with their immigration counsel to document why your specific role requires at least a bachelor's degree in a directly related field, using your actual job duties, not a generic title.
Account for PERM Timelines If You Want Permanence
If your goal is a Green Card through Airbnb, understand that EB-2 or EB-3 PERM labor certification processing currently runs 12 to 18 months at DOL before the I-140 petition stage even begins. Raise the topic with your manager and HR contact early in your tenure, not after your H-1B is close to its six-year limit.
Business Manager at Airbnb jobs are hiring across the US. Find yours.
Find Business Manager at Airbnb JobsFrequently Asked Questions
Does Airbnb sponsor H-1B visas for Business Managers?
Yes, Airbnb sponsors H-1B visas for Business Manager roles. The role typically needs to qualify as a specialty occupation under USCIS standards, meaning the position must require at least a bachelor's degree in a directly related field. Airbnb's in-house immigration team generally manages the process, but timelines depend on when in the H-1B cap cycle you receive your offer.
How do I apply for Business Manager jobs at Airbnb?
Applications go through Airbnb's careers portal, where Business Manager openings are listed under functions like Operations, Finance, or Strategy. Tailor your application to the specific market or business unit the role covers. Migrate Mate is a reliable way to browse currently open Business Manager positions at Airbnb that are known to support visa sponsorship, so you can apply with clarity on your eligibility before you start the process.
Which visa types does Airbnb commonly use for Business Manager roles?
Airbnb sponsors several visa types for Business Manager positions, including H-1B for most nationalities, E-3 for Australian citizens, and TN for Canadian and Mexican nationals with qualifying business or management credentials. F-1 OPT is also supported for recent graduates in their authorized work period. The right pathway depends on your citizenship, degree field, and when you need to start work.
What qualifications does Airbnb expect for Business Manager roles?
Most Business Manager roles at Airbnb require a bachelor's degree in business, economics, finance, or a closely related field, with several years of experience in strategy, operations, or program management. Hospitality or marketplace industry experience is a differentiator. For visa sponsorship purposes, your degree field needs to map directly to the role's core duties, which matters especially for H-1B specialty occupation review at USCIS.
How do I navigate the timeline between an Airbnb offer and my visa start date?
The gap between receiving an offer and legally starting work depends on your visa type. H-1B cap-subject petitions have a fixed October 1 start date, which can mean waiting months after an offer. E-3 and TN petitions move faster, often within four to eight weeks of filing. Clarify your target start date and visa pathway with Airbnb's HR team early in negotiations so the DOL and USCIS filing timelines align with your situation.
See which Business Manager at Airbnb employers are hiring and sponsoring visas right now.
Search Business Manager at Airbnb Jobs