Project Manager Jobs at Airbnb with Visa Sponsorship
Airbnb hires Project Managers to lead complex, cross-functional initiatives across its platform, partnerships, and hospitality operations. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're an international candidate with the right credentials and experience.
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Get Access To All JobsINTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment.
A Typical Day
Demand Forecasting & Statistical Modeling:
- Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.).
- Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.).
- Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
- Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
- Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
- Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics:
- In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
- Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication:
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
- Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and operational decision-making.
- Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership:
- Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
- Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
- Set clear goals, high performance expectations, and career development paths for the team.
- Foster a culture of data-driven decision-making, accountability, and continuous improvement.
YOUR EXPERTISE
- 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- 5+ years of people management experience.
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Strong foundation in probability, statistics, and optimization.
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-scale, multi-site, or global contact center environments preferred.
- Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
- Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical concepts to non-technical audiences.
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
YOUR LOCATION:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
See all 27+ Project Manager at Airbnb jobs
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Get Access To All JobsTips for Finding Project Manager Jobs at Airbnb Jobs
Frame your PM credentials around platform operations
Airbnb's Project Manager roles often sit at the intersection of product, operations, and host experience. Tailor your resume to show cross-functional program ownership in marketplace or platform environments, not just project delivery in a single-function setting.
Target teams with active international hiring patterns
Airbnb's Trust, Payments, and Global Operations teams have historically hired internationally for PM roles. Search for open roles under these business units specifically, since sponsorship willingness tends to follow where the company has already built precedent.
Use Migrate Mate to filter Airbnb PM roles by visa type
Not every open Project Manager role at Airbnb is posted with sponsorship details visible. Use Migrate Mate to filter Airbnb's active PM listings by the visa types you need, so you're applying to roles where your immigration situation is already a fit.
Prepare documentation for specialty occupation classification
USCIS requires that H-1B petitions for Project Manager roles establish a direct link between a specific degree field and the position's duties. Gather syllabi, transcripts, or credential evaluations showing your degree aligns with the technical scope of Airbnb's PM work.
Project Manager at Airbnb jobs are hiring across the US. Find yours.
Find Project Manager at Airbnb JobsFrequently Asked Questions
Does Airbnb sponsor H-1B visas for Project Managers?
Yes, Airbnb sponsors H-1B visas for Project Manager roles. The company has a documented history of petitioning for this function across multiple teams. Because H-1B sponsorship requires demonstrating specialty occupation status, your application will be stronger if your degree field directly aligns with the technical or operational scope of the specific PM role you're pursuing.
How do I apply for Project Manager jobs at Airbnb?
Apply through Airbnb's careers site or use Migrate Mate to browse verified Project Manager openings at Airbnb filtered by the visa type you need. Before applying, tailor your resume to reflect cross-functional program delivery in platform or marketplace environments. Airbnb's PM hiring process typically involves a recruiter screen, a case or written exercise, and multiple stakeholder interviews.
Which visa types does Airbnb commonly sponsor for Project Manager roles?
Airbnb sponsors H-1B, E-3, TN, and F-1 OPT for Project Manager positions, and supports Green Card sponsorship through the EB-2 and EB-3 categories for longer-tenured employees. E-3 is available exclusively to Australian citizens. TN is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, degree, and the specific role's requirements.
What qualifications does Airbnb expect for sponsored Project Manager roles?
Airbnb typically looks for a bachelor's degree in a relevant field such as business, engineering, computer science, or a related discipline, combined with hands-on experience managing cross-functional programs. For H-1B purposes, USCIS will scrutinize whether the degree field is directly tied to the role's duties, so a generalist background without a clear connection to the position's scope can complicate the petition.
How do I think about timing if I need Airbnb to sponsor an H-1B?
The H-1B cap lottery opens each March for an October 1 start date, so your offer and petition paperwork need to be in place before the registration window. If you're already in the U.S. on a different valid status, Airbnb can file a cap-exempt petition or change of status depending on your situation. Build at least three to four months of lead time between your offer and your intended start date.
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