Business Operations Jobs at Airbnb with Visa Sponsorship
Business Operations jobs at Airbnb span strategy, analytics, and cross-functional program management within one of the most globally recognized hospitality platforms. Airbnb has a consistent track record of sponsoring international talent across this function, making it a realistic target for candidates on work visas.
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Get Access To All JobsINTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
Tips for Finding Business Operations Jobs at Airbnb
Tailor your resume to Airbnb's operating model
Airbnb's Business Operations teams focus on marketplace efficiency, host and guest experience metrics, and global expansion. Frame your experience around operational scale, cross-functional coordination, and data-informed decision-making to match what their hiring teams are screening for.
Clarify your visa status before the first interview
Airbnb's recruiting process moves quickly. State your visa type and work authorization timeline upfront so the team can loop in their immigration counsel early. Ambiguity late in the process creates delays that can cost you the offer.
Understand how your visa type affects the timeline
If you're on F-1 OPT, the 60-day grace period between jobs leaves little room for a slow offer process. For H-1B transfers, USCIS allows you to start with a new employer once the petition is filed, not after approval, so you don't have to wait for a receipt notice to begin.
Target roles that align with USCIS specialty occupation standards
Business Operations titles at Airbnb range from generalist to highly analytical. Roles requiring a specific degree field, such as finance, economics, or operations research, carry a stronger specialty occupation argument under USCIS criteria and face less scrutiny during H-1B adjudication.
Use Migrate Mate to find Airbnb Business Operations openings
Searching general job boards filters out sponsorship-relevant details. Migrate Mate lets you browse Airbnb's Business Operations postings filtered by visa type, so you can identify roles where your specific visa category has historically been supported.
Verify Airbnb's LCA filings through the DOL disclosure database
Before negotiating an offer, search the DOL's OFLC public disclosure data for Airbnb's Labor Condition Applications in Business Operations. This shows prevailing wage levels Airbnb has committed to for similar roles, giving you a grounded benchmark before salary discussions.
Frequently Asked Questions
Does Airbnb sponsor H-1B visas for Business Operations?
Yes, Airbnb sponsors H-1B visas for Business Operations roles. The key factor is whether your specific role meets USCIS's specialty occupation standard, meaning it requires a bachelor's degree or higher in a directly related field. Analytical and strategy-focused Business Operations positions, particularly those tied to finance, economics, or operations research, tend to have the clearest specialty occupation argument.
How do I apply for Business Operations jobs at Airbnb?
Applications go through Airbnb's careers site, but finding roles that align with your visa type takes more filtering than a standard job search. Migrate Mate lists Airbnb's Business Operations openings with visa sponsorship context, so you can focus on positions where your work authorization is supported. Once you apply, be prepared for a multi-round process including case study or analytical assessments.
Which visa types does Airbnb commonly sponsor for Business Operations roles?
Airbnb sponsors several visa categories for Business Operations, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For longer-term pathways, Airbnb has also supported EB-2 and EB-3 Green Card sponsorship for employees in this function, typically after an employee has been in a qualifying role for a period of time.
What qualifications does Airbnb look for in Business Operations candidates?
Airbnb's Business Operations teams look for candidates with strong analytical foundations, experience working across product, finance, or operations functions, and comfort with data tools such as SQL or Tableau. A bachelor's or master's degree in business, economics, or a quantitative field is common. Candidates who can point to measurable process improvements or marketplace impact in past roles tend to stand out in the interview process.
How do I think about the sponsorship timeline when targeting Airbnb?
If Airbnb is filing a new H-1B petition, the annual cap registration window typically opens in March, with an October 1 start date if selected. For E-3 or TN applicants, the process is faster since those visas are cap-exempt. If you're on OPT, confirm your expiration date before engaging with recruiters so you can accurately communicate how much runway you have for a seamless transition.