Customer Service Jobs at AutoNation with Visa Sponsorship
AutoNation's Customer Service roles span dealership locations across the country, covering positions from service advisors to customer experience coordinators in a high-volume automotive retail environment. The company has a documented track record of working through visa sponsorship for qualified candidates in this function.
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Get Access To All JobsINTRODUCTION
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
POSITION OVERVIEW
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
WHAT WILL I DO EVERY DAY?
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
BASIC QUALIFICATIONS
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
This position pays $50k to $120k annually.
EXCITING BENEFITS AND PERKS AWAIT YOU:
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
INTRODUCTION
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
POSITION OVERVIEW
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
WHAT WILL I DO EVERY DAY?
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
BASIC QUALIFICATIONS
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
This position pays $50k to $120k annually.
EXCITING BENEFITS AND PERKS AWAIT YOU:
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
See all 535+ Customer Service at AutoNation jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at AutoNation roles.
Get Access To All JobsTips for Finding Customer Service Jobs at AutoNation Jobs
Tailor your resume to automotive service language
AutoNation's Customer Service hiring teams look for familiarity with dealership workflows, service scheduling, and CRM tools like Reynolds and Reynolds. Framing your experience around automotive retail contexts signals you can contribute from day one.
Target locations near regional AutoNation clusters
AutoNation concentrates dealerships in Florida, Texas, and California. Applying to locations in those markets gives you access to hiring managers with more experience navigating sponsorship paperwork than standalone or rural stores.
Confirm E-Verify enrollment before accepting an offer
As a large employer, AutoNation participates in E-Verify, which is required for work authorization verification. Confirming this early means you won't face delays between your offer letter and your start date while HR processes your Form I-9.
Build your H-1B case around specialty occupation documentation
USCIS scrutinizes H-1B petitions for Customer Service roles closely. Gather job postings, internal role descriptions, and any degree-specific requirements AutoNation lists to document that the position qualifies as a specialty occupation, not a general service function.
Use Migrate Mate to filter AutoNation openings by visa type
Finding the right Customer Service opening across hundreds of AutoNation locations is time-consuming. Migrate Mate lets you filter specifically by visa sponsorship type so you're only applying where your authorization is a documented fit.
Customer Service at AutoNation jobs are hiring across the US. Find yours.
Find Customer Service at AutoNation JobsFrequently Asked Questions
Does AutoNation sponsor H-1B visas for Customer Service?
AutoNation has sponsored H-1B visas for Customer Service roles, though approval depends on whether the specific position meets USCIS's specialty occupation standard. Roles that require a bachelor's degree in a relevant field, such as business or communications, and involve complex client-facing responsibilities stand the strongest chance of qualifying. Generic or entry-level service desk positions face higher scrutiny.
How do I apply for Customer Service jobs at AutoNation?
AutoNation posts Customer Service openings through its careers portal and across major job boards. Because sponsorship availability varies by location and role level, searching through Migrate Mate lets you identify listings where visa sponsorship is already confirmed, saving time compared to applying broadly and raising the topic with recruiters later in the process.
Which visa types are commonly used for Customer Service roles at AutoNation?
AutoNation has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Service positions. F-1 OPT is often the starting point for recent graduates, giving both the candidate and employer time to assess fit before committing to an H-1B petition. TN status is available to Canadian and Mexican nationals in qualifying occupational categories.
What qualifications does AutoNation expect for Customer Service roles?
Expectations vary by role level. Service advisor and customer experience positions typically require prior experience in automotive retail or high-volume customer-facing environments. Roles supporting parts, finance, or fleet operations may require specific product knowledge or a relevant degree. Bilingual ability, particularly Spanish, is a meaningful differentiator given AutoNation's geographic presence in Texas and Florida.
How do I time my application around visa deadlines as an international candidate?
If you're on F-1 OPT, the H-1B cap-subject registration window opens in March each year, with an October 1 start date for selected petitions. Securing an AutoNation offer by January or February gives HR enough lead time to file your petition before the registration deadline. TN applicants face no annual cap and can typically start within weeks of receiving an offer.
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