Boca West Country club Visa Sponsorship Jobs USA

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

Passionate – We love what we do and have fun doing it!

Refined – We strive for excellence in our communication.

Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seeking ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

Overview: The Market Square Supervisor is responsible for overseeing daily opening and/or closing operations and ensuring Market Square is fully prepared to deliver an exceptional member experience. This hands-on leadership role supervises opening team members, coordinates operational readiness, maintains service standards, and serves as the primary point of contact for day-to-day issues during morning operations.

The Market Square Supervisor works closely with Culinary, Purchasing, Housekeeping, Engineering, and Food & Beverage leadership to ensure seamless execution, operational efficiency, and a consistent Boca West member experience. This position leads by example, providing direction, support, and coaching to team members while actively participating in daily operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Opening & Closing Operations:

• Lead daily opening and/or closing procedures to ensure Market Square is fully operational and member-ready.
• Conduct operational walkthroughs to verify cleanliness, presentation, equipment functionality, and readiness standards.
• Ensure all stations are properly stocked, organized, and prepared for service.
• Secure all service areas and complete end-of-day procedures when assigned.

Food & Beverage Outlet Management:

• Manage daily operations, including opening and/or closing Market Square, keeping a clean and organized workspace, and adhering to health and safety regulations.
• Oversee setup and replenishment of various F&B stations.
• Ensure product rotation, freshness standards, labeling, and food safety procedures are consistently followed.
• Monitor inventory levels and communicate replenishment needs proactively.

Operational Coordination & Communication:

• Coordinate daily requisitions, inventory requests, and product replenishment needs.
• Serve as the primary liaison with Purchasing for operational and inventory requirements.
• Communicate facility, equipment, and maintenance concerns to Engineering and Housekeeping.
• Partner with Culinary leadership to ensure proper product availability, presentation, and execution.
• Escalate operational issues promptly and assist in implementing solutions.
• Support emergency response procedures and club safety initiatives as required.

Member Service & Service Recovery:

• Deliver exceptional hospitality and member engagement.
• Address member questions, concerns, and service issues promptly and professionally.
• Resolve service recovery situations independently whenever possible.
• Escalate concerns appropriately while maintaining a positive member experience.

Safety & Sanitation:

• Ensure compliance with all health, sanitation, and food safety standards.
• Maintain cleanliness and organization throughout all service areas.
• Monitor equipment functionality and report maintenance needs promptly.
• Promote a safe working environment for employees and members.

SUPERVISORY RESPONSIBILITIES:

Team Leadership & Supervision:

• Supervise and direct opening team members to ensure daily operational readiness.
• Assign responsibilities and monitor completion of opening duties.
• Provide ongoing coaching, guidance, and support to team members throughout the shift.
• Monitor staff performance and communicate operational concerns to management.
• Assist with training and onboarding of new employees.
• Foster a positive, collaborative, and service-focused team environment.
• Serve as the acting supervisor during designated shifts and in the absence of management.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Is consistently at work and on time.
• Responds to requests for service and assistance.
• Contributes to building a positive team spirit.
• Treats people with respect.
• Works with integrity and ethically.
• Follows policies and procedures.
• Supports organization's goals and values.
• Adapts to changes in the work environment.
• Follows instructions, responds to management direction.
• Asks for and offers help when needed.
• Includes appropriate people in decision-making process.
• Treats others with respect and consideration regardless of their status or position.
• Demonstrates accuracy and thoroughness.
• Completes work in timely manner.
• Observes safety and security procedures.
• Reports on potentially unsafe conditions.
• Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

• Minimum 2-3 years of hospitality, food & beverage, café, restaurant, or country club experience.
• Previous supervisory or leadership experience preferred.
• Strong member-service orientation with demonstrated problem-solving abilities.
• Excellent communication, organizational, and interpersonal skills.
• Ability to lead teams in a fast-paced environment while maintaining high service standards.
• Proficiency with POS systems and basic computer applications.
• Ability to work independently and make sound operational decisions.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to bend, reach, stoop, and perform repetitive movements.
• Ability to work indoors and outdoors in varying weather conditions.