Customer Service Jobs at BSH Home Appliances with Visa Sponsorship
BSH Home Appliances hires Customer Service professionals across its U.S. operations to support product lines spanning Bosch, Thermador, and Gaggenau brands. The company has an established track record of sponsoring work visas for this function, making it a real option for international candidates building a career in manufacturing-sector customer support.
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Get Access To All JobsPay range:
$28.08 - $37.44
Incentive Plan:
Service Tech Incentive
Incentive Target %:
SHIFT:
First
BSH Home Appliances Corporation – Top Employer US 2024
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Bosch, Thermador & Gaggenau Home Appliance Service Technician
Aurora, IL/ Full-time
Ready to get hands-on, solve problems, and make our customers lives easier?
Join our growing team as a Home Appliance Service Technician!
We’re looking for skilled, customer focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you!
Competitive Pay + Benefits + Company Vehicle + Tools Provided
Your responsibilities
- Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
- Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
- Communicate clearly with customers and provide a positive service experience.
- Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
- Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
- Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
- Ensure every job is completed with care, professionalism, and safety in mind.
Your profile
- High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
- Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
- Provide updates and progress to manager on service requests.
- Proficient in Microsoft Office, including Outlook.
- Solid diagnostic, troubleshooting skills and proficient in basic math.
- Customer-first mindset and strong professional communication and written skills.
- Ability to explain repairs to customers in a logical manner.
- Must be a self-starter and ability to work independently with minimal supervision.
- Ability to maintain a company provided vehicle.
- Valid driver’s license and acceptable driving record.
- Ability to lift to 50 pounds or more.
Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
Benefits offered include the following:
- Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
- Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
- Annual employer funded profit sharing dependent on company profitability.
- Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums.
- 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
- Unlimited paid vacation for all Director and above level positions.
- The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
- 40 hours of paid personal leave (Production Line).
- 12 days of paid holidays per year (max 8 hours paid per day).
- Employee, friends, and family discount program for company products.
- BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.
This position is eligible for the Employee Referral Bonus program.
We participate in E-Verify.
Pay range:
$28.08 - $37.44
Incentive Plan:
Service Tech Incentive
Incentive Target %:
SHIFT:
First
BSH Home Appliances Corporation – Top Employer US 2024
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Bosch, Thermador & Gaggenau Home Appliance Service Technician
Aurora, IL/ Full-time
Ready to get hands-on, solve problems, and make our customers lives easier?
Join our growing team as a Home Appliance Service Technician!
We’re looking for skilled, customer focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you!
Competitive Pay + Benefits + Company Vehicle + Tools Provided
Your responsibilities
- Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
- Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
- Communicate clearly with customers and provide a positive service experience.
- Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
- Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
- Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
- Ensure every job is completed with care, professionalism, and safety in mind.
Your profile
- High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
- Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
- Provide updates and progress to manager on service requests.
- Proficient in Microsoft Office, including Outlook.
- Solid diagnostic, troubleshooting skills and proficient in basic math.
- Customer-first mindset and strong professional communication and written skills.
- Ability to explain repairs to customers in a logical manner.
- Must be a self-starter and ability to work independently with minimal supervision.
- Ability to maintain a company provided vehicle.
- Valid driver’s license and acceptable driving record.
- Ability to lift to 50 pounds or more.
Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
Benefits offered include the following:
- Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
- Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
- Annual employer funded profit sharing dependent on company profitability.
- Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums.
- 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
- Unlimited paid vacation for all Director and above level positions.
- The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
- 40 hours of paid personal leave (Production Line).
- 12 days of paid holidays per year (max 8 hours paid per day).
- Employee, friends, and family discount program for company products.
- BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.
This position is eligible for the Employee Referral Bonus program.
We participate in E-Verify.
See all 27+ Customer Service at BSH Home Appliances jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at BSH Home Appliances roles.
Get Access To All JobsTips for Finding Customer Service Jobs at BSH Home Appliances Jobs
Align your background with BSH's product lines
BSH serves customers across premium home appliance brands, so experience supporting technical or durable goods, not just general retail, strengthens your profile. Highlight any exposure to troubleshooting, warranty processes, or parts coordination in your resume.
Target roles tied to BSH's U.S. service centers
BSH operates regional customer service hubs that handle post-sale support for its appliance brands. Applying directly to location-specific openings, rather than generic corporate postings, puts you closer to teams that have historically filed sponsorship paperwork for this function.
Use Migrate Mate to filter open Customer Service roles
Browsing general job boards makes it hard to know which employers actually sponsor. Use Migrate Mate to filter BSH Home Appliances Customer Service openings by visa type so you can focus your applications on positions where sponsorship is a realistic outcome.
Confirm your OPT or CPT window before applying
If you're on F-1 status, your OPT period is capped at 12 months, with a 24-month STEM extension if your role qualifies. Customer Service roles in manufacturing can qualify under certain STEM-classified degree fields, so verify your degree's CIP code with your DSO before accepting an offer.
Understand where H-1B fits your Customer Service role
H-1B approval for Customer Service positions depends on whether USCIS classifies the role as a specialty occupation requiring a bachelor's degree in a specific field. Roles tied to technical support, supply chain coordination, or B2B account management tend to have stronger petition foundations than general consumer-facing support positions.
Ask the hiring team about PERM timing early
If long-term sponsorship toward a Green Card is your goal, ask during the offer stage whether BSH initiates PERM for Customer Service employees and what the typical timeline looks like. DOL's PERM process can take 12 to 18 months, and starting that conversation before you sign gives you a clearer picture of your path.
Customer Service at BSH Home Appliances jobs are hiring across the US. Find yours.
Find Customer Service at BSH Home Appliances JobsFrequently Asked Questions
Does BSH Home Appliances sponsor H-1B visas for Customer Service?
Yes, BSH Home Appliances has sponsored H-1B visas for Customer Service roles. Whether a specific position qualifies depends on how the role is structured. USCIS requires the job to meet specialty occupation criteria, meaning it must typically require a bachelor's degree in a specific field. Roles with a technical, analytical, or account management focus are generally stronger candidates for H-1B sponsorship than entry-level consumer support positions.
Which visa types are commonly used for Customer Service roles at BSH Home Appliances?
BSH Home Appliances sponsors multiple visa categories for Customer Service professionals, including H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card pathways such as EB-2 and EB-3. F-1 OPT is often the entry point for recent graduates, while H-1B is the most common long-term work authorization. TN may be available for Canadian and Mexican nationals in qualifying professional categories.
What qualifications or experience are expected for Customer Service roles at BSH Home Appliances?
BSH typically looks for candidates with a bachelor's degree and experience in customer-facing roles within manufacturing, consumer electronics, or durable goods industries. Familiarity with CRM platforms, warranty or after-sales processes, and technical product knowledge is valued. For sponsored roles, your degree field should have a logical connection to the specific Customer Service function you're applying for, since that alignment matters to USCIS during H-1B review.
How do I apply for Customer Service jobs at BSH Home Appliances?
You can apply through BSH's careers portal on their official website, or use Migrate Mate to find and filter open Customer Service positions at BSH Home Appliances by visa sponsorship type. Migrate Mate lets you confirm which specific roles are open to sponsored candidates before you apply, which saves time and helps you focus on opportunities where your immigration status is not a barrier.
How do I plan my timeline if I need visa sponsorship for a Customer Service role at BSH?
If you're on F-1 OPT, your authorized work period is limited, so timing your application to account for OPT expiration is critical. H-1B petitions have an annual cap with a lottery in March, and if selected, work authorization begins October 1. Starting your job search six to nine months before your current status expires gives you enough runway to go through the hiring process, receive an offer, and have BSH file your petition before the deadline.
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