Customer Support Jobs at BSH Home Appliances with Visa Sponsorship
BSH Home Appliances hires Customer Support professionals to back its portfolio of Bosch, Siemens, and Gaggenau appliance brands across the U.S. market. The company has an established track record of sponsoring work visas for this function, including pathways that support both early-career and experienced candidates.
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Get Access To All JobsPay range:
$28.08 - $37.44
Incentive Plan:
Service Tech Incentive
Incentive Target %:
SHIFT:
First
BSH Home Appliances Corporation – Top Employer US 2024
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Bosch, Thermador & Gaggenau Home Appliance Service Technician
Aurora, IL/ Full-time
Ready to get hands-on, solve problems, and make our customers lives easier?
Join our growing team as a Home Appliance Service Technician!
We’re looking for skilled, customer focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you!
Competitive Pay + Benefits + Company Vehicle + Tools Provided
Your responsibilities
- Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
- Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
- Communicate clearly with customers and provide a positive service experience.
- Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
- Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
- Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
- Ensure every job is completed with care, professionalism, and safety in mind.
Your profile
- High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
- Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
- Provide updates and progress to manager on service requests.
- Proficient in Microsoft Office, including Outlook.
- Solid diagnostic, troubleshooting skills and proficient in basic math.
- Customer-first mindset and strong professional communication and written skills.
- Ability to explain repairs to customers in a logical manner.
- Must be a self-starter and ability to work independently with minimal supervision.
- Ability to maintain a company provided vehicle.
- Valid driver’s license and acceptable driving record.
- Ability to lift to 50 pounds or more.
Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
Benefits offered include the following:
- Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
- Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
- Annual employer funded profit sharing dependent on company profitability.
- Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums.
- 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
- Unlimited paid vacation for all Director and above level positions.
- The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
- 40 hours of paid personal leave (Production Line).
- 12 days of paid holidays per year (max 8 hours paid per day).
- Employee, friends, and family discount program for company products.
- BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.
This position is eligible for the Employee Referral Bonus program.
We participate in E-Verify.
Pay range:
$28.08 - $37.44
Incentive Plan:
Service Tech Incentive
Incentive Target %:
SHIFT:
First
BSH Home Appliances Corporation – Top Employer US 2024
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Bosch, Thermador & Gaggenau Home Appliance Service Technician
Aurora, IL/ Full-time
Ready to get hands-on, solve problems, and make our customers lives easier?
Join our growing team as a Home Appliance Service Technician!
We’re looking for skilled, customer focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you!
Competitive Pay + Benefits + Company Vehicle + Tools Provided
Your responsibilities
- Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
- Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
- Communicate clearly with customers and provide a positive service experience.
- Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
- Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
- Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
- Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
- Ensure every job is completed with care, professionalism, and safety in mind.
Your profile
- High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
- Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
- Provide updates and progress to manager on service requests.
- Proficient in Microsoft Office, including Outlook.
- Solid diagnostic, troubleshooting skills and proficient in basic math.
- Customer-first mindset and strong professional communication and written skills.
- Ability to explain repairs to customers in a logical manner.
- Must be a self-starter and ability to work independently with minimal supervision.
- Ability to maintain a company provided vehicle.
- Valid driver’s license and acceptable driving record.
- Ability to lift to 50 pounds or more.
Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
Benefits offered include the following:
- Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
- Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
- Annual employer funded profit sharing dependent on company profitability.
- Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums.
- 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
- Unlimited paid vacation for all Director and above level positions.
- The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
- 40 hours of paid personal leave (Production Line).
- 12 days of paid holidays per year (max 8 hours paid per day).
- Employee, friends, and family discount program for company products.
- BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Further information
Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.
This position is eligible for the Employee Referral Bonus program.
We participate in E-Verify.
See all 27+ Customer Support at BSH Home Appliances jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at BSH Home Appliances roles.
Get Access To All JobsTips for Finding Customer Support Jobs at BSH Home Appliances Jobs
Tailor your resume to appliance product knowledge
BSH Customer Support roles often require fluency with home appliance systems, troubleshooting workflows, and warranty processes. Highlight any experience supporting physical products, consumer electronics, or manufacturing brands to stand out from candidates with purely software or retail backgrounds.
Confirm your OPT timeline before applying
If you're on F-1 OPT, count your remaining authorized days before submitting applications. BSH's hiring and onboarding cycle for Customer Support can span several weeks, so starting the search with less than 90 days on your EAD creates real risk of a status gap.
Target BSH's U.S. service and regional support centers
BSH Customer Support openings concentrate around its U.S. headquarters in Irvine and key service hubs. Filtering your search by these locations surfaces roles more likely to sit within teams that have processed work visa petitions before, rather than smaller field positions.
Use Migrate Mate to surface open Customer Support roles
Search Migrate Mate's job board to find current BSH Home Appliances Customer Support postings filtered by visa sponsorship eligibility. It saves time you'd otherwise spend manually cross-referencing job boards against DOL Labor Condition Application disclosure data.
Ask HR to clarify which visa category they intend to file
BSH sponsors multiple visa types for Customer Support, including H-1B, TN, and employment-based Green Card pathways. Asking directly during the offer stage whether the role qualifies as a specialty occupation lets you assess H-1B cap timing or whether a TN is available given your citizenship.
Get your academic credentials evaluated early if needed
For H-1B and PERM-based Green Card filings, USCIS and DOL review whether your degree aligns with the Customer Support specialty occupation definition. If your degree was earned outside the U.S., a credential evaluation from a NACES-member organization removes a common source of petition delay.
Customer Support at BSH Home Appliances jobs are hiring across the US. Find yours.
Find Customer Support at BSH Home Appliances JobsFrequently Asked Questions
Does BSH Home Appliances sponsor H-1B visas for Customer Support roles?
Yes, BSH Home Appliances does sponsor H-1B visas for Customer Support positions. The role typically needs to qualify as a specialty occupation under USCIS standards, meaning it requires at least a bachelor's degree in a relevant field. Candidates should confirm the specific job's qualification requirements directly with BSH's HR team during the offer stage, since not every Customer Support title will meet that threshold.
How do I apply for Customer Support jobs at BSH Home Appliances?
Applications go through BSH's careers portal on their official website, where Customer Support roles are listed by location and department. You can also find visa-sponsorship-eligible openings on Migrate Mate, which filters listings by sponsorship track record. When applying, tailor your materials to BSH's specific appliance brands and customer service workflows rather than submitting a generic application.
Which visa types does BSH Home Appliances commonly use for Customer Support positions?
BSH Home Appliances has sponsored H-1B, TN, F-1 OPT, F-1 CPT, and EB-2 and EB-3 employment-based Green Card pathways for Customer Support hires. TN is available to Canadian and Mexican nationals in qualifying occupations. OPT and CPT suit early-career candidates still within their F-1 program. The right visa depends on your nationality, degree, and the specific role's requirements.
What qualifications does BSH Home Appliances expect for sponsored Customer Support roles?
BSH typically looks for candidates with a relevant bachelor's degree, strong written and verbal communication skills, and familiarity with product troubleshooting or technical support workflows. For sponsored positions, your degree field generally needs to align with the job's specialty occupation classification under USCIS guidelines. Prior experience supporting manufactured consumer products or home appliance brands strengthens an application considerably.
How long does the visa sponsorship process take for a Customer Support role at BSH?
Timeline depends on the visa category. H-1B standard processing runs three to six months after USCIS accepts the petition, though premium processing can reduce that to 15 business days. TN status for Canadian citizens can be obtained at a port of entry on the day of travel. OPT authorization through USCIS takes up to 90 days, so candidates should apply well before their start date.
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