Customer Support Jobs at Coforge with Visa Sponsorship
Coforge hires for Customer Support roles across its technology and software delivery teams, and the company has an established track record of sponsoring work visas for qualified candidates in this function. If you're on OPT, CPT, H-1B, or TN status, Coforge actively works with international hires to support their immigration needs.
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Get Access To All JobsROLE AND RESPONSIBILITIES
- To ensure all calls are updated and resolved within SLA targets.
- To endeavour to provide an Above Customer Expectation Service Undertake first line resolution activities.
- Participate in ongoing review and maintenance of the IT Service Desk processes to take part in knowledge sharing activities to include both business and technical knowledge sharing.
- Call Management: Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk Capture detail correct information pertaining to all inbound calls.
- Shift Rotation: To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays.
- Communication: Writes and speaks fluently on all aspects of work and communicates effectively.
- Actively communicate and seek feedback from colleagues and customers Be proactive in working with others to improve.
- IT Service Desk customer experience General: Undertakes any necessary training associated with the duties of the post and participates in training and development procedures.
- Maintains confidentiality and observes data protection guidelines.
- Carries out any other reasonable duties in line with their capability.
- ITSM process + Tools: Understanding of ITSM process.
- Understanding of Ops Ram and ServiceNow.
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc.
BASIC QUALIFICATIONS
- 3-4 year experience in IT or similar customer support/service delivery role.
- Excellent customer service skills with a high level of focus on quality.
- Ability to communicate in a clear and professional manner.
- Problem solving and analytical skills and ability to work under pressure.
- Excellent interpersonal skills (verbal and written).
- Clear understanding and interest in current and emerging IT technologies.
- Beneficial to have an awareness of the IT industry in general.
- An understanding and interest in the use of IT within business functions.
ROLE AND RESPONSIBILITIES
- To ensure all calls are updated and resolved within SLA targets.
- To endeavour to provide an Above Customer Expectation Service Undertake first line resolution activities.
- Participate in ongoing review and maintenance of the IT Service Desk processes to take part in knowledge sharing activities to include both business and technical knowledge sharing.
- Call Management: Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk Capture detail correct information pertaining to all inbound calls.
- Shift Rotation: To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays.
- Communication: Writes and speaks fluently on all aspects of work and communicates effectively.
- Actively communicate and seek feedback from colleagues and customers Be proactive in working with others to improve.
- IT Service Desk customer experience General: Undertakes any necessary training associated with the duties of the post and participates in training and development procedures.
- Maintains confidentiality and observes data protection guidelines.
- Carries out any other reasonable duties in line with their capability.
- ITSM process + Tools: Understanding of ITSM process.
- Understanding of Ops Ram and ServiceNow.
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc.
BASIC QUALIFICATIONS
- 3-4 year experience in IT or similar customer support/service delivery role.
- Excellent customer service skills with a high level of focus on quality.
- Ability to communicate in a clear and professional manner.
- Problem solving and analytical skills and ability to work under pressure.
- Excellent interpersonal skills (verbal and written).
- Clear understanding and interest in current and emerging IT technologies.
- Beneficial to have an awareness of the IT industry in general.
- An understanding and interest in the use of IT within business functions.
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Get Access To All JobsTips for Finding Customer Support Jobs at Coforge Jobs
Align your resume to IT service desk language
Coforge's Customer Support roles sit inside a technology and software delivery context. Frame your experience around SLA management, ticketing systems like ServiceNow or Jira, and technical troubleshooting rather than general customer service language.
Target Coforge roles that list E-Verify compliance
Coforge is an E-Verify employer, which is required for F-1 OPT STEM extension eligibility. When reviewing job postings, confirm the role is at a location covered by their E-Verify enrollment before you apply.
Use Migrate Mate to surface open Customer Support roles at Coforge
Filtering by visa type and role function saves significant time in your search. Migrate Mate lets you browse current Coforge Customer Support openings that are open to sponsored candidates, so you're not applying blind to roles that won't move forward.
Prepare your credential documentation before your first interview
Coforge's immigration process moves faster once an offer is extended. Have your degree transcripts, any STEM designation confirmation, and a copy of your current I-94 ready so HR can initiate the LCA filing with DOL without delays on your end.
Customer Support at Coforge jobs are hiring across the US. Find yours.
Find Customer Support at Coforge JobsFrequently Asked Questions
Does Coforge sponsor H-1B visas for Customer Support roles?
Yes, Coforge sponsors H-1B visas for Customer Support positions. The company has a consistent history of filing H-1B petitions for roles in its technology and software delivery operations, which includes customer-facing support functions. Your offer letter should specify sponsorship, and the process typically begins with a Labor Condition Application filed with the DOL before USCIS receives the petition.
How do I apply for Customer Support jobs at Coforge?
You can browse and apply for Customer Support roles at Coforge directly through Migrate Mate, which filters for positions open to visa-sponsored candidates. From there, applications route through Coforge's standard recruitment process, which generally includes a phone screen, technical or behavioral interview, and an HR discussion that covers your work authorization status and sponsorship needs.
Which visa types does Coforge commonly use for Customer Support hires?
Coforge sponsors H-1B and TN visas for eligible candidates, and supports F-1 OPT and CPT for students and recent graduates. For longer-term immigration pathways, the company also files EB-2 and EB-3 green card petitions through the PERM labor certification process with the DOL, making it a viable long-term option for candidates seeking permanent residence.
What qualifications does Coforge expect for Customer Support roles?
Coforge's Customer Support roles in its technology and software division typically require experience with IT service management, ticketing platforms, and client communication in a B2B or enterprise context. A bachelor's degree in a related field strengthens your H-1B specialty occupation eligibility. Candidates with backgrounds in IT helpdesk, technical account management, or software support tend to be the strongest fits.
How long does the sponsorship process take for a Customer Support role at Coforge?
Timeline depends on your visa type. OPT and CPT authorization can be confirmed quickly, while H-1B sponsorship is tied to the annual cap registration window each March, with employment starting October 1 at the earliest. PERM-based Green Card cases through DOL typically take one to two years from initiation. Discussing timing with your recruiter at the offer stage avoids surprises.
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