INTRODUCTION

The Client Solution Specialist I Retail is a key member of the Cotiviti Retail team, responsible for supporting client relationships, managing client enhancement requests, and providing application support. This role is ideal for a client-focused professional with experience in a retail-related industry, strong written and verbal communication skills, and the ability to analyze complex information in a dynamic, matrixed environment.

In this role, the Client Solution Specialist supports the successful delivery of solutions and services for strategic clients across the Retail division. The specialist collaborates closely with cross-functional partners—including Go-To-Market (GTM), development, product, and content teams—to ensure client needs are understood, prioritized, and effectively addressed.

Responsibilities:

• Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions.
• Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success.
• Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services.
• Investigate, analyze, and respond to client questions and issues for product.
• Explain and demonstrate alert applications and product functionality to clients.
• Generate, interpret, and present client and product performance reports.
• Provide data analysis on client-specific datasets and broader retail data trends.
• Support invoicing and contract management efforts by maintaining accurate records for assigned clients.
• Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders.
• Coordinate implementation, ongoing support, and maintenance activities for assigned accounts.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

BASIC QUALIFICATIONS:

• B.S., B.A, or advanced degree in business or retail related field, or equivalent experience.
• 1-3 years working in customer relations, sales or Client Services required.
• Proven ability to manage client expectations, multiple tasks, and deadline accountability.
• Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required.
• Excellent oral and written skills are required.
• Excellent organization skills, with ability to track multiple projects simultaneously.
• Strong interpersonal skills required.
• Understands that the clients’ best interests are served through smooth, seamless service delivery.
• Proactive, self-motivated individual with a demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision.
• Strong technical skills, with proven track-record of working with robust software platforms.
• Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.

MENTAL REQUIREMENTS:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

COMPENSATION

• Base compensation ranges from $58,000 to $78,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 04/12/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/12/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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