INTRODUCTION

Cotiviti is looking for an enthusiastic and dedicated Account Manager (AM) who is motivated to support the transformation and improvement of our nation’s healthcare system through the use of healthcare consumer engagement. The AM role is a critical, client-facing position with both internal- and external responsibilities. The AM is assigned ownership of an existing set of accounts and has primary responsibility for maintaining and increasing revenue within their assigned accounts. This includes the upsell of Consumer solutions through “farming” within their assigned account base. The AM also owns all satisfaction, renewal, and retention efforts. The AM is also responsible for building and executing on strategic account plans specific to their assigned accounts. The Account Managers are managed by the Vice President of Sales Management.

Cotiviti is a dynamic, growing healthcare analytics company and our clients include most of the nation’s health insurance plans as well as prominent employers, provider organizations and health benefits brokers. We are working at the center of healthcare innovation and improvement.

Responsibilities

• Develop and implement Sales plans that result in maintaining and renewing YoY revenue within assigned accounts.
• Actively “farm”, prospect, and sell Consumer Engagement solutions within assigned accounts.
• Develop account plans that supports the client strategy for revenue retention and growth.
• Lead planning sessions internally and develop presentations for the clients that summarize realized value, new offerings and additional opportunities.
• Customarily and regularly conducts in-person sales activities at client locations, including meetings, presentations, and negotiations, with the primary purpose of obtaining renewals, upsells, or new contracts for services.
• Establish, develop and maintain manager, director and executive-level relationships at client organizations Build rapport through day-to-day account management, consultative advising and creative relationship building.
• Create opportunities to involve other Cotiviti personnel to interact with the account - including executive, clinical operations, product and other functions.
• Lead renewal process for assigned accounts including negotiation and close of renewal contracts.
• Drive referenceability in customer base - ensuring that each customer is willing/able to support sales processes through on-site or telephonic references.
• Identify opportunities for customer success stories, presentations, and PR, as appropriate.
• Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

BASIC QUALIFICATIONS

• Bachelor’s degree in relevant field or equivalent.
• Proven client relationship/account management skills and ability to be viewed as a trusted advisor.
• A minimum of 5-7 years client management, account management, consulting or business development / sales experience, with 2-4 of those years being in the Healthcare industry e.g. healthcare data analytics; health plan or third party administrator; insurance / health benefits broker; health benefits administration at an employer; healthcare software; care management, case management or utilization management services; provider side experience (hospital system, medical practice, dental practice, home care, hospice, etc.)
• Demonstrated ability to identify needs or opportunities then research and develop proposals based on review and analysis of contracts, product offerings, operations, and an understanding of clients’ needs.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint and Outlook are a must.
• Willingness/availability to travel up to 25% - 40% is required.

Cognitive/Mental Requirements

• Strong problem-solving skills and an ability to think strategically.
• Strong organizational and project management skills.
• Outstanding presentation, communication skills (verbal & written) and meeting facilitation skills.
• Ability to lead cross functional internal teams to execute complex tasks in a growing and changing environment.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.

COMPENSATION

• Base compensation ranges from $100,000 to $135,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
• This role is eligible for commission.
• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.
• Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: xx/xx/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on xx/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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