Customer Service Jobs at First Horizon Bank with Visa Sponsorship
Customer Service roles at First Horizon Bank span branch operations, client support, and relationship banking across a regional footprint in the South and Southeast U.S. The bank has a track record of sponsoring international candidates for customer-facing and operations roles, making it a practical target for visa-sponsored job seekers in financial services.
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Get Access To All JobsLocation: On site at location listed in job posting
Schedule: Monday through Friday; 8:30AM to 5:15PM
Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.
Essential Duties and Responsibilities
Sales and service
- Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
- Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
- Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
- Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
Client experience
- Research and resolve problems and respond to client inquiries on account status.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Compliance and risk management
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Operational efficiency
- Assist banking center associates with all aspects of daily operations as needed, including audit controls.
- Assist banking center management with “on the job training” of new associates.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Perform all other job related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
- High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
DeGarmo Behavioral Assessment Requirement
- All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
- The assessment takes approximately 12–15 minutes to complete.
- Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Location: On site at location listed in job posting
Schedule: Monday through Friday; 8:30AM to 5:15PM
Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.
Essential Duties and Responsibilities
Sales and service
- Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
- Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
- Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
- Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
Client experience
- Research and resolve problems and respond to client inquiries on account status.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Compliance and risk management
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Operational efficiency
- Assist banking center associates with all aspects of daily operations as needed, including audit controls.
- Assist banking center management with “on the job training” of new associates.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Perform all other job related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
- High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
DeGarmo Behavioral Assessment Requirement
- All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
- The assessment takes approximately 12–15 minutes to complete.
- Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
See all 71+ Customer Service at First Horizon Bank jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at First Horizon Bank Jobs
Frame Your Credentials Around U.S. Banking Standards
First Horizon operates under federal banking regulations, so translate your foreign credentials into U.S.-relevant terms before applying. Highlight experience with compliance-driven environments, client-facing financial services, or regulated industries to signal readiness for their customer service standards.
Target Branches in First Horizon's Core Markets
First Horizon's hiring is concentrated in Tennessee, the Carolinas, and the Gulf Coast. Focusing your search on these regional hubs increases your odds, since sponsorship decisions often flow through local branch managers and regional HR rather than a centralized team.
Understand Which Visa Pathways Fit Customer Service Timelines
F-1 OPT lets you start immediately while employer sponsorship is being arranged. TN status works if you're Canadian or Mexican and your role qualifies. Confirm your current status timeline before accepting an offer so USCIS filing windows align with your start date.
Ask About Sponsorship Before the Offer Stage
Banking employers like First Horizon often finalize headcount budgets before posting roles. Raising your visa status early in the interview process, not after an offer, lets both sides confirm sponsorship is feasible before investing further in the process.
Use Migrate Mate to Filter Open Roles by Sponsorship History
Search First Horizon's Customer Service openings directly on Migrate Mate to see roles filtered by verified sponsorship activity. This saves time you'd otherwise spend applying to positions where sponsorship was never on the table for that specific job type.
Prepare for E-Verify Onboarding Requirements Before Day One
First Horizon, like all federally regulated banks, uses E-Verify. Have your work authorization documents ready before your start date. Delays in providing I-9 supporting documents can complicate your onboarding and, for OPT or TN holders, affect your employment start date.
Customer Service at First Horizon Bank jobs are hiring across the US. Find yours.
Find Customer Service at First Horizon Bank JobsFrequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Customer Service?
Yes, First Horizon Bank has a history of sponsoring H-1B visas, including for roles within its customer service and banking operations functions. That said, H-1B sponsorship for customer service positions depends on whether the specific role qualifies as a specialty occupation under USCIS standards, which typically requires a bachelor's degree in a relevant field. Roles with a stronger analytical or compliance component are more likely to qualify.
Which visa types does First Horizon Bank commonly sponsor for Customer Service roles?
First Horizon has sponsored a range of visa types for candidates in customer service and related banking functions, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card pathways like EB-2 and EB-3. F-1 OPT is often the entry point for recent graduates, while H-1B and Green Card sponsorship tend to follow for longer-term positions. TN status is available to qualifying Canadian and Mexican nationals in eligible roles.
How do I apply for Customer Service jobs at First Horizon Bank?
You can browse and apply for Customer Service openings at First Horizon Bank through Migrate Mate, which filters roles by sponsorship history so you can prioritize positions where visa sponsorship is a realistic outcome. When applying, tailor your resume to reflect customer-facing experience in regulated industries, and be prepared to discuss your visa status and timeline early in the process, as First Horizon's regional HR teams often factor this into hiring decisions before extending offers.
What qualifications does First Horizon Bank look for in Customer Service candidates?
First Horizon typically looks for candidates with experience in client-facing financial services, strong communication skills, and familiarity with banking products like checking accounts, loans, or wealth management services. For visa-sponsored roles, a bachelor's degree in business, finance, communications, or a related field strengthens your application, particularly for H-1B eligibility. Prior experience in a regulated banking or financial services environment, even outside the U.S., is viewed positively.
How do I time my application given visa processing requirements?
Timing depends on your current status. If you're on F-1 OPT, you can begin work before H-1B sponsorship is arranged, but you'll want to confirm your OPT expiration date against the H-1B cap-subject filing window, which opens April 1 each year for an October 1 start. TN status can be obtained relatively quickly at a port of entry. For H-1B transfers or new petitions, allow at least several months for USCIS processing unless premium processing is used.
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