Customer Support Jobs at Foundation Building Materials with Visa Sponsorship
Foundation Building Materials hires Customer Support professionals to serve contractors, builders, and trade customers across its branch network. The company has sponsored work visas for this function, making it a viable target if you're on H-1B, OPT, CPT, or TN status and building a career in retail operations or client services.
See All Customer Support at Foundation Building Materials JobsOverview
Showing 5 of 22+ Customer Support Jobs at Foundation Building Materials jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 22+ Customer Support Jobs at Foundation Building Materials
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Foundation Building Materials.
Get Access To All JobsAbout us:
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Position Overview
At Foundation Building Materials (FBM), Sales Support Specialists help drive growth by supporting sales representatives with product information, quotes, orders, pricing, and deliveries. Your attention to detail, customer service expertise, and organizational skills ensure smooth sales operations. By serving as a key point of contact, you make a meaningful impact on our fast-growing business.
Key Responsibilities
Quoting and Documentation:
- Input customer quotes
- Request quotes from vendors
- Obtain submittals and vendor safety information
- Contact sales team and customers to obtain missing information
Communication & Collaboration:
- Communicate important feedback to sales, operations, and management
- Provide excellent customer support through knowledge of our products and their applications
CRM & Data Management:
- Manage and update our CRM program
Product Knowledge & Training:
- Continuously improve and maintain in-depth product knowledge
- Participate in product training to learn more and stay up to date with product knowledge
Miscellaneous:
- Support Our Foundation in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties may be assigned
Qualifications
- Experience as a sales administrator or sales support position
- Experience with CRM software
- Proficient with Microsoft office products
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Must have strong communication skills
- Must have the ability to work with multiple people to reach a resolution
- Working knowledge of FBM and the SBP industry is preferred
Reports To
Pricing Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
Equal Opportunity Employer
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.
About us:
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Position Overview
At Foundation Building Materials (FBM), Sales Support Specialists help drive growth by supporting sales representatives with product information, quotes, orders, pricing, and deliveries. Your attention to detail, customer service expertise, and organizational skills ensure smooth sales operations. By serving as a key point of contact, you make a meaningful impact on our fast-growing business.
Key Responsibilities
Quoting and Documentation:
- Input customer quotes
- Request quotes from vendors
- Obtain submittals and vendor safety information
- Contact sales team and customers to obtain missing information
Communication & Collaboration:
- Communicate important feedback to sales, operations, and management
- Provide excellent customer support through knowledge of our products and their applications
CRM & Data Management:
- Manage and update our CRM program
Product Knowledge & Training:
- Continuously improve and maintain in-depth product knowledge
- Participate in product training to learn more and stay up to date with product knowledge
Miscellaneous:
- Support Our Foundation in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties may be assigned
Qualifications
- Experience as a sales administrator or sales support position
- Experience with CRM software
- Proficient with Microsoft office products
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Must have strong communication skills
- Must have the ability to work with multiple people to reach a resolution
- Working knowledge of FBM and the SBP industry is preferred
Reports To
Pricing Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
Equal Opportunity Employer
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.
See all 22+ Customer Support at Foundation Building Materials jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Foundation Building Materials roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Foundation Building Materials Jobs
Frame your experience around trade customers
Foundation Building Materials serves contractors and construction professionals, not general consumers. Tailor your resume to highlight B2B or trade-facing support experience, order management, or technical product inquiries rather than generic retail or call center work.
Target branch locations in high-demand markets
Foundation Building Materials operates branches across multiple states. Branches in markets with tight labor supply are more likely to pursue H-1B sponsorship for Customer Support roles, so prioritize applying to locations where the company is actively expanding.
Ask HR directly about H-1B filing timelines
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. When you reach the offer stage, ask HR whether they work with immigration counsel and whether they can meet USCIS deadlines for your situation.
Use Migrate Mate to filter Customer Support openings
Not every Customer Support listing at Foundation Building Materials is posted on general job boards with sponsorship details visible. Use Migrate Mate to filter open roles by visa type so you're only applying to positions where sponsorship is confirmed for your category.
Prepare documentation for a TN application
Canadian and Mexican nationals may qualify under TN status for certain support roles classified under NAFTA-eligible categories. Have your degree credentials, a detailed offer letter, and a role description ready before your port of entry appointment.
Customer Support at Foundation Building Materials jobs are hiring across the US. Find yours.
Find Customer Support at Foundation Building Materials JobsFrequently Asked Questions
Does Foundation Building Materials sponsor H-1B visas for Customer Support roles?
Foundation Building Materials has sponsored H-1B visas for Customer Support positions. Sponsorship decisions depend on the specific role, location, and hiring manager. When you reach the offer stage, ask directly whether the branch works with outside immigration counsel and can meet USCIS cap filing deadlines, since H-1B petitions must be submitted well before an October 1 start date.
How do I apply for Customer Support jobs at Foundation Building Materials?
You can apply through the Foundation Building Materials careers page or through Migrate Mate, which filters open Customer Support roles by visa sponsorship type so you can confirm eligibility before applying. In your application, emphasize experience with trade customers, order resolution, or product-specific inquiries relevant to building materials, since those skills align with what branch managers prioritize.
Which visa types are commonly used for Customer Support roles at Foundation Building Materials?
Foundation Building Materials has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Support positions. OPT and CPT are common entry points for recent graduates. TN status is an option for qualified Canadian and Mexican nationals. H-1B sponsorship is available but requires the employer to file a Labor Condition Application with the DOL and meet USCIS cap deadlines.
What qualifications or experience are expected for Customer Support roles at Foundation Building Materials?
Foundation Building Materials typically looks for candidates with experience in trade, construction, or building supply customer service, since their customers are primarily contractors and builders rather than general consumers. Familiarity with order management systems, product knowledge in drywall, ceilings, or steel framing, and the ability to handle high-volume inquiries in a branch environment are practical advantages.
How do I manage the visa timeline when pursuing a Customer Support offer at Foundation Building Materials?
Timeline depends on your visa type. OPT students need an active EAD before starting work, so confirm your authorization window aligns with the offer date. H-1B sponsorship requires USCIS filing by April 1 for an October 1 start, so you need an offer in hand by February or March at the latest. TN status can be obtained at the port of entry, which allows faster onboarding for eligible candidates.
See which Customer Support at Foundation Building Materials employers are hiring and sponsoring visas right now.
Search Customer Support at Foundation Building Materials Jobs